The ALM Vanguard

Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions Buyer Ratings Guide

The ALM Vanguard: Corporate Services Consulting 2019

November 2019

Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions Buyer Ratings Guide

Contents

Overview

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ALM Vanguard of Corporate Services Consulting Providers

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Competitive Landscape

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Provider Capability Rankings

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Rating Level Summaries

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Leader Assessments

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Provider Capability Ratings

11

Best in Class Providers

12

Provider Briefs

13

Definitions

27

Methodology

29

About ALM Intelligence

31

Author

Liz DeVito Associate Director, Management Consulting Research T +1 212-457-9170 edevito@

For more information, visit the ALM Intelligence website at intelligence/industries-we-serve/consulting-industry/

? 2019 ALM Media Properties, LLC

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Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions Buyer Ratings Guide

Overview

Capability Drivers

Demand for corporate services consulting is growing against the backdrop of an uncertain economic outlook and the continuing

drumbeat of digital disruption. Executives who lead G&A functions are carefully watching economic indicators for signs that a

recession might be on the horizon, considering how to prepare before they are backed into a corner and forced to cut costs

without a strategic plan. They have come too far and learned only too well from past recessions that financial gains earned from making fast, easy cuts at the start of a downturn are not sustainable and can take years to recover from because of reduced service levels and lost institutional knowledge. This is a particularly untenable prospect at a time when G&A leaders are simultaneously being asked to actively engage in, if not lead, their organization's digital transformation by CEOs who believe that moving too slow leads to obsolescence. The challenge for

Corporate Services Consulting Defined

ALM defines corporate services consulting as professional services designed to help clients improve the performance of back-office functions that support the workforce, including those in the corporate center, shared services centers, outsourced services, and captive operations.

G&A leaders is to develop a strategy for creating value in an environment that pits leanness against a growth imperative.

Providers are responding with services framed for a transformation agenda. They approach corporate services through the lens of the customer experience, helping clients understand how internal operations and technology infrastructure directly influence brand value. They are collaborating to transform workflows, integrate data, adopt cognitive technologies, and reskill back-office employees in service of the customer experience. The consulting leaders have gone one step further with the introduction of perspectives and frameworks that position the back office as an innovation engine, where end-to-end processes are designed and digitally enabled tools are road-tested for impact potential throughout the organization's value chain.

As corporate services consulting becomes more integral to clients' transformation agendas, there is an expectation of providers to deliver full engagement life cycle capabilities against two objectives: sustaining G&A efficiency gains and driving enterprisewide digital transformation.

Sustaining G&A efficiency gains

Corporate center redesign. Providers are helping clients understand how lean and agile models, along with digital technologies, can reshape the corporate center to work faster and more efficiently, all in line with the broader business portfolio strategy and organizational capabilities. They have updated their diagnostic tools to help clients cut through the politics of organization design to honestly appraise the sweet spots and pain points in their corporate center's operating model and processes.

Zero-based budgeting (ZBB). The consulting leaders are applying new approaches to maximize efficiency gains and drive productivity improvements, combining the principles and practices of ZBB with organization and operating model redesign. These approaches help clients reframe cost reductions as opportunities to reduce organizational and process complexity, while building resilience into corporate services.

Operational efficiency. The leading providers have become more comfortable leveraging an agile consulting methodology focused on speed and flexibility for achieving operational excellence. Consulting frameworks often include

? 2019 ALM Media Properties, LLC

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Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions Buyer Ratings Guide

Overview

Capability Drivers

a phase that encapsulates the iterative, human-centric process of agile design to ensure operational efficiencies are improved and capabilities are developed. This approach also has the effect of strengthening the client's ability to sustain performance improvement over the long term.

Leveraging corporate services for digital transformation

Global business services (GBS). Providers are leveraging the GBS model to transform corporate services away from its traditional focus on cost-cutting to become a digital transformation engine. They are helping clients create customercentric, digitized process flows across functions and geographies; realize cost-efficient operations through scale, automation and labor arbitrage effects; and build an agile service delivery model for support functions, where operating units are steered globally and independently of traditional business units.

Emerging technologies. The leading providers are helping clients adopt emerging technologies such as intelligent automation, natural language processing, blockchain, and data analytics to create fully automated and transparent end-to-end process chains. The work begins with building a holistic automation vision backed by an outcomes-driven strategy, roadmap, and operating model. Close attention is paid to how performance will be measured, visualized, and reported to drive real-time and predictive decisions.

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Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions Buyer Ratings Guide

ALM Vanguard of Corporate Services Consulting Providers

The ALM Vanguard of Corporate Services Providers assesses firms in terms of their relative ability to create impact for their clients. For this, the ALM Vanguard displays the relative position of the providers featured in this report, deemed capable in corporate services consulting, based on an evaluation of their overall capabilities according to a consistent set of criteria. Capability depth denotes a provider's capacity to get results for clients, while capability breadth indicates its ability to deploy that capacity across multiple client scenarios.

Consulting is distinctive from other industries because of the variety of client contexts that providers encounter in terms of ambitions, needs, and abilities that alter what it takes to create impact. As providers seek to deploy their capacity to create client impact (depth) across industry sectors, geographic regions, and interfaces with adjacent functional and technical capabilities (breadth), they increase the complexity of their engagement models. The downward slope of the lines that separate the tiers of the market captures the trade-off between low-complexity engagement models (designed to maximize the capacity to create impact for a narrow set of client applications) and high-complexity engagement models (made to maximize deployability and create impact for a wide variety of client applications).

High

McKinsey & Company

EY

BCG

KPMG

LEADERS Bain & Company

PwC North Highland ScottMadden

CHALLENGERS Roland Berger

A.T. Kearney Accenture

PA Consulting

Deloitte

Depth of Consulting Capabilities

AlixPartners

IBM The Hackett Group

BDO International

Redding Consultants Technology & Business

CONTENDERS Kaiser Associates

Integrators

L.E.K.

Oliver Wyman

Consulting The Highland Group

ROI EFESO

Low

Low ? 2019 ALM Media Properties, LLC

Breadth of Consulting Capabilities

High

Source: ALM Intelligence

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