Hurricane FAQ.doc



HYPERLINK \l "benefits" BENEFITS | HEALTH | REF payroll \h PAYROLL | POLICY | GENERALAm I supposed to call in and report that I am ok? A:Yes. Chevron employees in the area impacted by Hurricane Sandy (Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, Washington DC and West Virginia) should contact the Chevron Employee Emergency Line (CEEL) to report their status. This can be accomplished by: A phone call to CEEL (1-800-334-3963) Reporting on line through the CEEL website on the U.S. HR website on Chevron’s intranet. Go to the Quick Link - Emergency Reporting (CEEL), then Report Your Status After an Event. HEALTH (Source: CDC) Contacts:Houston Clinic: 713-372-7474 or CTN 372-7474 San Ramon: Phone: 925-842-2995 or CTN 842-2995 How do I prevent or clean up mold?A. Clean up and prevent mold growth. Clean up and dry out the building quickly (within 24 to 48 hours). Open doors and windows. Use fans to dry out the building. To prevent mold growth, clean wet items and surfaces with detergent and water. To remove mold growth, wear impervious gloves, open windows and doors and clean with a bleach solution of one cup of bleach in one gallon of water. Throw away porous items for example, carpet and upholstered furniture that cannot be dried quickly. Fix any leaks in roofs, walls or plumbing. How do I prevent food illness?A. Identify and throw away food that may not be safe to eat. Throw away food that may have come in contact with flood or storm water. Throw away canned foods that are bulging, opened or damaged. Throw away food that has an unusual odor, color, or texture. Throw away perishable foods, including meat, poultry, fish, eggs and leftovers that have been above 40 degrees Fahrenheit (F) for two hours or more. Thawed food that contains ice crystals or is 40 degree F or below can be refrozen or cooked. If cans have come in contact with floodwater or storm water, remove the labels, wash the cans, and dip them in a solution of one cup of bleach in five gallons of water. Relabel the cans with a marker. Store food safely. While the power is out, keep the refrigerator and freezer doors closed as much as possible. Add block ice or dry ice to your refrigerator if the electricity is expected to be off longer than four hours. Wear heavy gloves when handling ice. How do I prevent illness from water? A. Listen to and follow public announcements. Local authorities will tell you if tap water is safe to drink or to use for cooking or bathing. If the water is not safe to use, follow local instructions to use bottled water or to boil or disinfect water for cooking, cleaning or bathing. Correctly boil or disinfect water. Hold water at a rolling boil for one minute to kill bacteria. If you can’t boil water, add 1/8 teaspoon (~0.75 mL) of newly purchased, unscented liquid household bleach per gallon of water. Stir the water well, and let it stand for 30 minutes before you use it. You can use water-purifying tablets instead of boiling water or using bleach. For infants, use only pre-prepared canned baby formula. Do not use powdered formulas prepared with treated water. Clean children’s toys that have come in contact with water. Use a solution of one cup of bleach in five gallons of water to clean the toys. Let toys air dry after cleaning. What other things might make me sick or injured?A:Prevent carbon monoxide poisoning. Carbon monoxide is an odorless, colorless gas that is produced by many types of equipment and is poisonous to breathe. Don't use a generator, charcoal grill, camp stove or other gasoline- or charcoal-burning device inside your home, basement, or garage or near a window, door or vent. Don't run a car or truck inside a garage attached to your house, even if you leave the door open. Don’t heat your house with a gas oven. Seek prompt medical attention if you suspect carbon monoxide poisoning and are feeling dizzy, light-headed or nauseated. Avoid floodwater and mosquitoes. Follow all warnings about water on roadways. Do not drive vehicles or heavy equipment through water. If you have to work in or near floodwater, wear a life jacket. If you are caught in an area where floodwater is rising, wear a life jacket, or wear or keep at hand some other type of flotation device. Prevent mosquito bites by wearing long pants, socks, and long-sleeved shirts and using insect repellents that contain DEET or Picaridin. More information about these and other recommended repellents can be found in the fact sheet Updated Information Regarding Insect Repellents at ncidod/dvbid/westnile/RepellentUpdates.htm. Avoid unstable buildings and structures. Stay away from damaged buildings or structures until they have been examined and certified as safe by a building inspector or other government authority. Leave immediately if you hear shifting or unusual noises that signal that the structure is about to fall. Beware of wild or stray animals. Avoid wild or stray animals. Call local authorities to handle animals. Get rid of dead animals according to local guidelines. Beware of electrical and fire hazards. Never touch a fallen power line. Call the power company to report fallen power lines. Avoid contact with overhead power lines during cleanup and other activities. If electrical circuits and electrical equipment have gotten wet or are in or near water, turn off the power at the main breaker or fuse on the service panel. Do not turn the power back on until electrical equipment has been inspected by a qualified electrician. Do not burn candles near flammable items or leave the candle unattended. If possible, use flashlights or other battery-operated lights instead of candles. Beware of hazardous materials. Wear protective clothing and gear for example, a respirator if needed, when handling hazardous materials. Wash skin that may have come in contact with hazardous chemicals. Contact local authorities if you are not sure about how to handle or get rid of hazardous materials. What else can I do to stay healthy with all the work I have to do?A. Pace yourself and get support. Be alert to physical and emotional exhaustion or strain. Set priorities for cleanup tasks, and pace the work. Try not to work alone. Don’t get exhausted. Ask your family members, friends or professionals for support. Prevent musculoskeletal injuries. Use teams of two or more people to move bulky objects. Avoid lifting any material that weighs more than 50 pounds per person. Stay cool. When it’s hot, stay in air-conditioned buildings; take breaks in shaded areas or in cool rooms; drink water and nonalcoholic fluids often; wear lightweight, light-colored, loose-fitting clothing; and do outdoor activities during cooler hours. Treat wounds. Clean out all open wounds and cuts with soap and clean water. Apply an antibiotic ointment. Contact a doctor to find out whether more treatment is needed such as tetanus shot. If a wound gets red, swells, or drains, seek immediate medical attention. Wash your hands. Use soap and water to wash your hands. If water isn’t available, you can use alcohol-based products made for washing hands. Wear protective gear for cleanup work. Wear hard hats, goggles, heavy work gloves, and watertight boots with steel toe and insole, not just steel shank. Wear earplugs or protective headphones to reduce risk from equipment noise. For more information, visit the Center for Disease Control and Prevention Web site at bt.disasters/hurricanes or call CDC at 1-800-CDC-INFO (English and Spanish) or 1-888-232-6348 (TTY). Back to the topBENEFITS Contact: Your Chevron U.S. BenefitsChevron Medical PlanI am enrolled in the Chevron Medical Plan and I’ve lost my ID card and paperwork with my plan’s phone number. A.UHC member services number is 1-800-654-0079, web address is . BUPA International member services number for U.S. services is 1-866-592-2355, web address is membersworld.Medco/Express Scripts (Prescription Drugs)(For members enrolled in the Chevron Medical Plan, Chevron Medicare Plus Plan, Chevron Medicare Standard Plan or the Chevron Senior Care Plan) I left my prescriptions behind when I evacuated. I normally get them from Medco/Express Scripts through the mail. What can I do? A.Medco/Express Scripts may be able to transfer your prescription to a network retail pharmacy for dispensing. Drug availability, state pharmacy regulations (e.g. laws related to the dispensing of narcotics) and FDA Risk Evaluation and Mitigation (REMs) program requirements may affect whether Medco/Express Scripts can transfer prescriptions to a retail pharmacy. If a transfer is allowed, the retail pharmacy can contact the Medco/Express Scripts for additional information. Call Medco/Express Scripts Member Services at 1-800-987-8368 to find a network pharmacy. In addition, mail orders can be shipped to a temporary alternate address. If you would like your mail order shipped to a temporary alternate address, you should call Medco/Express Scripts Member Services at 1-800-987-8368 and request a temporary mail order address change. Medco/Express Scripts is replacing lost or damaged mail-order delivery prescriptions. You won’t be charged a copay or shipping costs for the replacement prescription upon confirmation by Medco/Express Scripts that the order was lost or damaged. Mail orders can be shipped to a temporary alternate address. You should call Medco/Express Scripts Member Services at 1-800-987-8368 for additional information.I don’t know how long I’ll be at my temporary address, so I don’t want to have Medco/Express Scripts send medication there. How can I get my refill? A.If you can’t receive your order by mail, Medco/Express Scripts may be able to transfer your prescription to a network retail pharmacy for dispensing. Call Medco/Express Scripts at 1-800-987-8368 to find a network pharmacy. Medco/Express Scripts Pharmacy Services can assist the local pharmacist in processing the prescription if the transfer is allowed.I’m staying at a temporary shelter. Can Medco/Express Scripts mail my medications to that shelter? A.Yes. Medco/Express Scripts will mail prescriptions to another address once Medco/Express Scripts verifies that the temporary address is not within an affected ZIP code. Medco/Express Scripts will also verify that you’ll be at the new address and able to pick up packages within the delivery time frame.I just got a prescription filled, but wasn’t able to bring it with me. Will the pharmacy tell me I can’t fill it again for another 30 days? A.No, Medco/Express Scripts will override Refill Too Soon limits so you obtain an emergency supply of your medications at a retail pharmacy. You should call Medco/Express Scripts at 1-800-987-8368 for more information. ESIP (Employee Savings Investment Plan)Can I make a hardship withdrawal from the ESIP to help me with expenses for repair of damage to my home incurred as a result of Hurricane Sandy? Yes. The plan allows you to take a hardship withdrawal if you need funds to repair damage to your home as a result of Hurricane Sandy. Remember that hardship withdrawals are taxable and subject to an additional 10 percent tax if you are under age 59 1/2. In addition, you will be suspended from contributing to the ESIP for three months, thus you will not receive the company matching contribution. A hardship withdrawal allows you to withdraw your before-tax contributions but none of the company's contribution. A hardship withdrawal request form will need to be completed and supporting documentation will need to be provided. Contact Vanguard through the HR Service Center at 1-888-TALK2HR (1-888-825-5247) option 1, to request a form or for further information about options on accessing funds from your ESIP account.Mental Health/Substance Abuse BenefitsMy family is experiencing a lot of stress and is traumatized from the effects of the hurricane. We need help in coping with the situation and need to talk to someone. A.You can access the Employee Assistance WorkLife Services Program at 1-800-860-8205 for counseling and referrals 24 hours a day. In addition, all employees and their dependents that are enrolled in medical plan coverage through Chevron can access mental health/substance abuse services or provider referrals through ValueOptions at 1-800-847-2438.MetLife (Auto/Home)What do I do if my home or car has suffered damage, and is insured by MetLife?A.Contact a claim representative at any time by calling MetLife's toll-free claim line, 1-800-854-6011.HYPERLINK \l "Top"Back to the topPOLICYContact: HR Business Partner How can I request financial assistance through HR Policy 610 - Natural Disaster Assistance? A: Active employees who have a primary residence in the area affected by Hurricane Sandy may be eligible for HR Policy 610 assistance. HR Policy 610 Level I payments are intended to assist employees whose residence is deemed uninhabitable by providing reimbursement for interim accommodations and incidental expenses after business resumes for expenses which are not covered by personal insurance or government disaster assistance. Examples of uninhabitable are: no running water, no sewer service, and/or major structural residential damage. These employees would typically be among those who reported home conditions of major damage or total loss in CEEL. Lack of electricity is not considered an inhabitability issue unless the outage is for an extended period of time, as determined by the corporate Vice President of Human Resources. Employees initiate their application for HR Policy Level I assistance at . By the employee’s electronic signature and submission of expenses, the employee affirms that the expenses submitted for reimbursement are not covered by private insurance, FEMA, state agency or organization.HR Policy 610 Level II loans may also be available for those employees who have experienced significant damage to or destruction of their primary residence. This loan, made by the Chevron Federal Credit Union, can be approved up to an amount of $25,000. Employees in need of Level II assistance should contact their HR business partner, who will work with the employee and their local management to gain approval and submit the required loan paperwork. I am an expatriate employee living and working in the impacted area. Am I eligible for benefits under Policy 610?A: HR Policy 610 is not applicable for expatriate employees working in the United States. However, the global expatriate administration group is currently reviewing the expatriate emergency evacuation guidelines and will communicate applicable assistance for employees affected by this event.I am an U. S.-payroll expatriate employee working outside the United States and have maintained my primary residence in the affected area. Am I eligible for benefits under Policy 610?A: Employees on Rotational or Temporary Expatriate Assignment status outside the United States who maintained their primary residence in the affected area are eligible to receive assistance under Policy 610 and should work with their Home Country HR business partner for assistance. I am a contractor with Chevron. Am I eligible for assistance through HR Policy 610 (Natural Disaster Assistance)? A: No. This policy applies only to Chevron U.S.-payroll employees. I need additional time off to take care of personal business related to damage to my home. How would I request and receive time off for that purpose? A: Employees requesting additional time off to deal with personal issues and hurricane related home damage should contact their supervisor and request time off as needed. When coding an online time sheet, employees should use the option “Vacation,” “Personal Leave” or “Personal Leave w/o Pay” depending on what has been approved by local management. Level of ManagementPersonal Leave With PayPersonal Leave Without PayExempt SupervisorsNot to exceed three consecutive workdays at one time. If another situation occurs in the same calendar year, not to exceed a total of five workdays in that calendar year. Not to exceed two weeks at one time or four weeks in any calendar year.Level of Management above Employee’s Exempt SupervisorNot to exceed six consecutive workdays at one time or a total often workdays in any calendar year. Not to exceed 31 days at one time or two months in any calendar year.Department/Strategic Business Unit Mangers (in consultation with HR Business Partner)Not to exceed one month in any calendar year.Not to exceed one year at one time. Any leaves granted by one level of management will be carried forward in determining authority of the next higher level of management.More details are available in HR Policy 110 – Leave of Absence General. Back to the topPAYROLL Contact: Paygate How will I be paid if I can’t get to my bank or if I can’t receive mail at home?A: Employees who have elected direct deposit (EFT) will continue to receive their pay electronically. Where applicable, Payroll will continue to print EFT deposit advices (pay stubs), and release them via U.S. mail. A few employees have not elected EFT and are still being paid by check. Payroll Operations is attempting phone contact with these employees or their HR business partner to find out payment preferences. Options available are: Physically depositing the check to the employee’s financial institution if it’s locally accessible by Chevron Payroll. For example, the Chevron Credit Union, Bank of America, Wells Fargo, Citibank or other large banking institutions. Employees must provide their bank name and checking account number to Payroll. Employees can contact the HR Service Center at 1-888-TALK2HR (1-888-825-5247) to change their banking information.Sending the check via overnight express to an alternate location provided by the employee—however, this option can only be used if the employee’s identity has been authenticated through the HR Service Center. Employees can request this option by contacting the HR Service Center at 1-888-TALK2HR (1-888-825-5247) and asking to be transferred to a payroll representative. Can I elect direct deposit if I don’t already have it?A:Yes, you can. Right now, there are three options available to you:Log on to the SAP HR from the HR US website on Chevron’s intranet and complete the required information on the Bank Update tab for set up of direct deposit. Changes made through SAP HR become effective with the next processed payroll. Complete a blank Direct Deposit election form (F-2). Mail or fax the completed form with attached blank, voided check to: Payroll Operations, P.O. Box 9700, Concord, CA 94524 FAX: 1-925 827-7359. You can obtain an F-2 form by contacting Payroll Operations at 1-925 827-7295 or the HR Service Center at 1-888-TALK2HR (1-888-825-5247). If you’ve been contacted by Payroll Operations to make alternate delivery arrangements, they will provide a blank F-2 form and self-addressed envelope with your paycheck. Call the HR Service Center, verify your identity using your Social Security Number and PIN, and then speak with a customer service representative and ask to be transferred to a payroll representative to complete an F-2 form over the phone. Back to the topGENERALContact: Your Supervisor Will I continue to be paid when business was curtailed and I was instructed not to come to work due to Hurricane Sandy? And how should I code my time sheet? A: Yes, employees working in areas affected by Hurricane Sandy will continue to be paid according to their regular pay periods during the facility closures. Employees are encouraged to listen regularly to the Chevron Emergency Newsline at 1 (888) 281-4747 or their local Newsline for the latest status on their facility. Employees who have work schedules affected by a curfew should contact their supervisor for instructions.When coding your online time sheet, please use the option “Day Off- Emergency.” Should contractors be paid for time not worked due to the evacuation or office closures? Revised September 10, 2012A:Contractors should not be paid for time not worked unless they were specifically designated as in stand-by status and should be paid the appropriate stand-by rate per the contract between Chevron and the contractor’s employer. Contractors who ask should be advised that payment, for time off during this recent emergency, should be discussed with their employer. If you have any questions, please contact your HR business partner. ................
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