2016 Corporate Responsibility Report

2016 Corporate Responsibility Report

Cigna Connects

Table of Contents

Cigna Connects

2016 C o r p o r at e R e s p o n s i b i l i t y R e p o r t

Message from David M. Cordani, President & CEO, Cigna

5

Cigna Connects ? Our Unique Approach to Corporate Responsibility

6

Key Issues

7

CR Snapshot

9

About this Report

12

Business

Message from Neil Boyden Tanner, ESQ, Vice President, Chief Counsel & Corporate Secretar y, Cigna 14

Our Company

15

Governance

20

Ethics & Integrity

23

Global Privacy & Information Protection

26

Supply Chain Management

29

People

Message from Cindy Ryan, VP, Human Resources, Cigna's U.S. Commercial Business

33

Stakeholder Engagement

34

Table of Contents

2

Cigna Connects

Customer Centricity Health Equity Our Culture Training & Human Capital Development Diversity & Inclusion Employee Health, Safety & Wellness

Community

2016 C o r p o r at e R e s p o n s i b i l i t y R e p o r t

37 41 45 47 52 56

Message from David Figliuzzi, Executive Director, Cigna Foundation

60

Our Role as a Corporate Citizen

61

The Cigna Foundation

62

Global Citizenship

73

United Nations Sustainable Development Goals

80

Employee Volunteerism & Giving

82

Sustainability

Message from Frank Pina, Global Real Estate Director, Cigna

85

Reducing our Environmental Footprint

86

Managing our Impact

89

Employee Engagement

93

Table of Contents

3

Cigna Connects

Performance Tables GRI Index UNGC Index

2016 C o r p o r at e R e s p o n s i b i l i t y R e p o r t

94 96 104

Table of Contents

4

Cigna Connects

2016 C o r p o r at e R e s p o n s i b i l i t y R e p o r t

Message from David M. Cordani, President & CEO, Cigna

Our Cigna team is proud to serve as a catalyst for change in the more than 30 countries in which we operate around the world. With more than 35,000 colleagues, we are driven by a mission to help the people we serve improve their health, well-being and sense of security ? all with the goal of building a better world today as well as for future generations.

At Cigna, we understand that getting healthy, staying healthy and feeling secure is easier when you have the support of a trusted partner.

At Cigna, we work to earn this trust every day through responsible business practices, corporate citizenship and our commitment to providing superior health services that meet the needs of our customers and clients.

Several years ago, Cigna began its journey to develop our comprehensive corporate responsibility platform, which we call Cigna Connects. Inspired by our mission of improving the health, well-being and sense of security of the people we serve, Cigna Connects builds powerful connections that positively impact the health of people, communities and the environment.

By connecting our mission and actions to our social purpose, we are able to leverage our unique expertise and resources to add value to society and our stakeholders.

Each year, we produce an annual corporate responsibility report where we transparently detail our progress in advancing our environmental and social performance, all delivered through our Cigna Connects platform.

I am proud of our continued progress relative to these important goals.

Our team remains focused, committed and inspired as we continue to work to reduce our environmental footprint, strategically invest our time, talent and resources to support the communities where we work, live and play, promote diversity, inclusion and development within our workforce and supply chain and positively address health disparities. Always putting our customers first.

At Cigna, we recognize global environmental and socio-economic issues ? not only as problems to be solved, but as opportunities to create meaningful improvements for our stakeholders and for society.

We invite you to learn more and connect with our company in our efforts to make the innovative, personal connections that help improve the health of people, communities and the environment.

Thank you.

David M. Cordani President & CEO, Cigna

Cigna Connects ? Message from David M. Cordani, President & CEO, Cigna

5

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