HMGT 2305 Service Analysis: Part One



HMGT 2305 Service Analysis: Part OneJasmin LedesmaProfessor Abreu04/12/2020As a New Yorker, I love to enjoy my city. By enjoying my city, I mean going out to where I can explore diverse restaurants with eating unusual kinds of cuisines. I had the opportunity to go and try different types of excellent restaurants here in the city. I am always on the lookout for new fine dining. This time I was between these three restaurants which are the Manhatta, River Café and Gotham Bar and Grill. I want to have a great time with my friends, since for some of them it is going to be the first time being in a fine restaurant. I am looking for a dining experience with a great view of the city, a pleasant, great environment, and, of course, delicious dishes.The Manhantta restaurant has a spectacular view of the city, where we can be amazed at how fantastic the city is. Through the restaurant view, we can appreciate the architecture of the Empire State Building and other skyrise. This restaurant is located at 28 Liberty Street, 60th Floor New York NY. In their website, they describe the view from the restaurant as "panoramic views of Manhattan." The Manhattan restaurant belongs to Danny Meyer's Union Square Hospitality Group. Since 2018 the executive chef is Jason Pfeifer. This restaurant is open daily for lunch from 11:30 AM to 2 PM. For dinner, they are open Sunday to Wednesday from 5 PM to 10 PM and Thursday to Saturday from 5 PM to 10 PM. The type of cuisines that they have is American. Gotham Bar is located at 12 East 12th Street, New York, NY. This restaurant is my second choice because when I was doing my research about this restaurant, I learned that the executive chef Victoria Blamey is a Hispanic woman who had worked her way up starting as a chef in a different country. I found her to be an inspiration for other women who strive to be a top chef. As well I fell in love with the architecture, their high ceiling, and the design of the Gotham Bar & Grill restaurant. The managing Partner is Bret Csensitz, who has been managing there for ten years. Currently, the lunch hours are close until April, but they open Monday to Thursdays from 5:30 PM to 9:45 PM, Friday 5:30 PM to 10:30 PM, Saturday 5:00 to 11:00 PM, and Sunday 5:00 PM to 9:45 PM. I went through their menu, and the prices are reasonable. They range from the most affordable $27 to the most expensive of up to $140 just for two people. Even though they fell in love with the Manhatta restaurant, Gotham Bar, and Grill dining, I prefer to go to my last options, which is the River Café. The River Café dining is located at One Water Street, Brooklyn, NY. This one has the most stunning view of the New York City skyline and a beautiful view of the Brooklyn bridge with the most romantic atmosphere. It gets even more romantic with live piano music. As well they have the most stupendous wine list in the world. The River Café has the most fabulous dining room. The owner of this restaurant is Michael O'Keeffe. The person in charge of the menu is chef Brad Steelman, who changes de menu depend on the seasons. Also, the menu is a classic American menu of style and improvement dishes. I decide to make a reservation and see for myself this lovely restaurant and try some exquisite dishes. My friends Alicia Goncalves, Ivette Colon, Yiraldy Veloz, and I decided to make the reservation for March 22, 2020, which is a Sunday we are going for brunch. The receptionist that help us with the reservation name was Elle, she was courteous, but I noticed that she was in a rush. Operation hours are for the breakfast menu Monday to Friday from 8:30 AM to 11:30 AM. Lunch served only Saturday from 11:30 to 2:30 PM and dinner seven days a week from 5:30 PM to 11 PM. Their brunch hours are from 11:30 AM to 2:30 PM, and our reservation will be at12:30 PM. Their brunch is a fixed price of $72 per person. This includes appetize and the main course the dessert we decided that it will be a la carte since it is not included in the fixed price menu. That way, we get to tray all the course of the meal that they have to offer. On May 20, 2014, Pete Well, a New York Times journalist went to review The River Café he talked about how people from all over the work can go to these restaurants and enjoy the view. He gave them two stars. According to Yelp reviews, for most of the people, the restaurant was terrific, including the service that they provided in the restaurant, for the price it is worth it. My friends and I decided to go to the River Café, thanks to the excellent reputation that this restaurant as we are excited, this will surely be a great experience to see with our own eyes. How everything works; what is the purpose of all the techniques and utensils that are used in an elegant dining room. From the list of the restaurant that we have to choose, I believe River Cafe is one of the best restaurant in my city. ReferencesManhatta. (n.d.). Retrieved from Bar & Grill. (n.d.). Retrieved from River Café Restaurant - Brooklyn, New York - Established in 1977. (n.d.). Retrieved from ................
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