CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
The features, interactive exercises and ancillary materials provided with Customer Service: Skills for Success, 4e are designed to facilitate better student comprehension and learning. ... Hygiene, p. 95. Clothing and Accessories, p. 96--Spatial Cues, p. 96 ... Body language, vocal cues, appearance/clothing, spatial cues, environmental cues and ... ................
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