Design Document



centercenterShaya HintzWalden University| EIDT 6910 -3: capstone: practical application of instructional designfall 2014 (9/14/2014)Design DocumentRural Health Initiative (RHI) New Employee Orientation Training Module for the Outreach Health Coordinator (OHC) position8820090900Shaya HintzWalden University| EIDT 6910 -3: capstone: practical application of instructional designfall 2014 (9/14/2014)Design DocumentRural Health Initiative (RHI) New Employee Orientation Training Module for the Outreach Health Coordinator (OHC) positionProject Description and Goal AnalysisMy current employer, Rural Health Initiative (RHI), is the authentic workplace where I have focused my attention and utilization of my acquired instructional design skillset for EIDT 6910-3: Capstone: Practical Application of Instructional Design. I am interested in developing a 2-hour, face-to-face, interactive training module that can be incorporated into a new employee orientation training curriculum for individuals hired for the Outreach Health Coordinator (OHC) position.RHI, a 501(c)3 non-profit organization located in northeastern Wisconsin, originated in 2004 and is dedicated to the health and safety of farm families. Originating in Shawano County in 2004, the program has experienced both success and growth, particularly within the last two years due to its expansion and replication to three additional counties. The organization has an established Board of Directors and five employees: one full-time Executive Director (Rhonda Strebel), one full-time Program Manager (Shaya Hintz), and three part-time Outreach Health Coordinators (individual names not listed). The program is centered on Kitchen Wellness, the wellness concept that includes an on-site complimentary preventative health screening visit performed by a professional trained OHC. In addition, program participants receive education materials tailored to their health screening results, health coaching, as well as community referral information. The OHCs document all information and data is used for program evaluation. The development of this 2-hour training module is the first form of formalized training that exists within the RHI program as there is currently no documented or formalized training material utilized upon the hire of a new employee. The development of this training module will help increase efficiency and organization of training content, ensure consistency of training among all future OHCs, increase the perception of professionalism by the new hire, as well as enhance the on-boarding experience for both new employees and RHI administration. The need for formal, documented orientation training module resulted from first-hand experience nearly immediately upon my own hire. I experienced the confusion and perplexity resulting from the lack of an existing orientation documents, such as a schedule, list of topics that would be discussed (ie: checklist), and supplemental reference materials to reinforce the verbal training. The need was further justified recently following the hiring of a new employee for the OHC position in May 2014, whom unfortunately resigned, effective-immediately, in August 2014. While it was assured the reason for reassignment was due to the employee’s unfortunate personal reasons, I feel an improved orientation training could have increased her experience with, and overall understanding of, the program. Fortunately, a new employee has been hired and is scheduled to start Monday, October 6, 2014.Below are the four goals for the two-hour, face-to-face, interactive, and instructor-guided RHI New Employee Orientation training. Upon completion of the training module, the RHI employee will:Training Module GoalsGoal #1Understand the history, mission, and organizational structure of the programGoal #2Be familiar with the “RHI Lingo”, including common acronyms, terminology, and affiliates of the program. Goal #3Understand the primary function and RHI utilization of each Google App (Mail, Calendar, Site, and Drive)Goal #4Independently access each Google Apps (Mail, Calendar, Site, and Drive)Learner AnalysisEmployees, whether male or female and of any ethnicity or race, must be at least eighteen years of age, and possess a minimum of an associate’s degree in a healthcare profession accompanied by 2-20+ years of direct healthcare work experience working with patients in either an in-patient or outpatient setting. Each employee should have limited or basic knowledge of Microsoft Office and general email functions, an understanding of basic phlebotomy procedures, as well as a general interest, eagerness, and motivation to learn and demonstrate understanding of the program and its work flows. Due to the prerequisites of the Outreach Health Coordinator (OHC) position, as well as successful obtainment of approval by the RHI interview team, each employee is likely to possess these attributes. Additionally, the training requires the student to be proficient in the English language, but there is no requirement for prior knowledge of the Rural Health Initiative and/or of their workflows. (NOTE: The employee, must have completed all required Human Resource paperwork, including W9, Direct Deposit, and Photo Consent form, prior to starting this training module.) However, similar to most adult learners, employees are likely be self-directed, independent, and expectant of reliable, relevant knowledge pertaining to the content of the instruction (Morrison, Ross, Kalman, & Kelp, 2011). It is important that the training materials and supplemental resources included in the training be up-to-date, easily accessible, and relevant for the real-world tasks the employee will be expected to show competency. Training will be conducted by trained individuals of the RHI staff and include a combination of traditional verbal instruction (lecture), interactive joint procedure activities (Morrison et al., 2011), and utilize some multimedia resources (video) in efforts to accommodate a variety of learning styles. The level of difficulty of the training is intended to range from slightly difficult for the employee, but not to the extent that it is overwhelming and discouraging (Morrison et al., 2011). The content is structured from least complex to most complex to allow the employee to build a solid foundation of facts before advancing to concepts and procedures that utilize learned facts.Contextual AnalysisAll training activities will be conducted in the relatively controlled environment within the program’s corporate office, conference room(s), and computer lab located within the healthcare facility complex, ThedaCare Physicians (TCP) – Shawano in Shawano, Wisconsin. The lighting and room temperature in the offices, conference room(s), computer lab, and hallways, are adequate and controlled by the building administration. TCP-Shawano is currently undergoing construction on the east side of the complex, but limited distraction is anticipated in the conference room(s), computer lab, offices, and hallways that will be utilized during the training considering the RHI office is located on the far west side of the complex. Ample and adjustable seating is provided in all the rooms, and the computer lab is fully equipped with individual work stations for employees, as well as an overhead projector, visual and audio capabilities, and wireless Wi-Fi internet capability. Each employee is responsible for providing his or her transportation to and from the training on the scheduled dates, as communicated within the job description and consented by the employee upon his or her hiring. All scheduling is conducted by the Program Manager utilizing Microsoft Outlook and Google Apps (Mail and Calendar) to ensure and secure necessary and adequately equipped rooms, and the accompanying technical equipment, and training personnel. Task AnalysisThe training module utilizes a top-down approach to introduce the employee to the “big picture” and then gradually transition and educate the employee on more specific, finer detail and tasks. The table below illustrates the relationship of each goal to the topics. For instance, Goal #1 relates to Topic 1 [Program Basics], therefore, it is intended the employee will achieve Goal #1 following successful completion of Topic 1. The same is true for Goals #2-4. Take special note Topic 3 [Google Apps], is divided into two parts: Part A and Part B. This is due to the combination of both cognitive and psychomotor instructional objectives associated with this particular topic, which will be addressed later in the Instructional Objectives section of this paper. Goals of Training ModuleTopic of Training Module#1Understand the history, mission, and organizational structure of the programTopic 1 [Program Basics]#2Be familiar with the RHI Lingo, including Identify common program terminology, acronyms and affiliationsTopic 2 [RHI Lingo]#3Understand the primary function and RHI utilization of each Google App (Mail, Calendar, Site, and Drive)Topic 3 [Google Apps], Part A#4Independently access each Google Apps (Mail, Calendar, Site, and Drive)Topic 3 [Google Apps], Part BBelow is a brief outline of the three topics and instructional events that will occur during the instructional module. This training starts with a Welcome and an Introduction of RHI Employee and Training Staff, proceeds into each of the three topics (Program Basics, RHI Lingo, and Google Apps), and concludes with a brief Wrap Up/Conclusion. Each topic includes an embedded formative Check Your Knowledge (#1 - #4) assessment to access employee understanding and knowledge retention. Immediate feedback will be provided by the trainer to the employee regarding his/her answer, but it is not necessary he/she obtain the correct answer to resume the training module. Training Module ItemGoalTime (in minutes)Method of TrainingAppointed RHI Trainer(s)Welcome Thank the employee for his or her participation and presence in the training module.5Verbal (lecture/discussion)Executive Director + Program ManagerIntroduction of RHI Employee and Training Staff PersonnelIntroduce the all individuals involved to help increase comfort and familiarity among one another 5Verbal (lecture/discussion)Program ManagerProgram Basics [Topic 1]Educate the employee on the following details of the program: History of RHI, Mission, Structure, Roles & Responsibilities, Service Area(s), “Kitchen Wellness” concept, Organizational Structure, Roles & Responsibilities30Verbal (lecture/discussion)Executive DirectorCheck Your Knowledge #1Ensure employee’s understanding and retention of discussed content, and allow for any necessary clarification5interactive joint procedure activitiesExecutive DirectorRHI Lingo [Topic 2]Identify common program terminology, acronyms and affiliations30Verbal (lecture/discussion)Program ManagerCheck Your Knowledge #2Ensure employee’s understanding and retention of discussed content, and allow for any necessary clarification5Interactive joint procedure activitiesProgram ManagerGoogle Apps [Topic 3], Part AExplain the various Google Apps utilized by RHI10Verbal (lecture/discussion) + media (video)Program ManagerCheck Your Knowledge #3Ensure employee’s understanding and retention of discussed content, and allow for any necessary clarification5Interactive joint procedure activitiesProgram ManagerGoogle Apps [Topic 3], Part BUnderstand the primary function and RHI utilization of each Google App (Mail, Calendar, Site, and Drive)15Verbal (lecture/discussion) + media (video)Program ManagerCheck Your Knowledge #4Ensure employee’s understanding and retention of discussed content, and allow for any necessary clarification5Interactive joint procedure activitiesProgram ManagerWrap Up / ConclusionIndependently access each Google Apps (Mail, Calendar, Site, and Drive)5Verbal (lecture/discussion)Program ManagerThe training module concludes with a comprehensive summative Check Your Knowledge (#5) assessment completed online by the employee during independent study time within 24 hours post completing the training module. The employee has three attempts to achieve 90% or higher. If the employee is unsuccessful, he or she must repeat the training until he or she achieves the satisfactory score.Training Module ItemGoalTime (in minutes)Method of TrainingAppointed RHI Trainer(s)Check Your Knowledge #5Ensure employee’s understanding and retention of discussed content, and allow for any necessary clarification10Online Quiz(open-book)Not ApplicableProgram Manager will review employee results.Reference attached Appendix A for a topic analysis for training module content, including where within the training employees will utilize prerequisite knowledge. Instructional ObjectivesThe tables below list the three instructional objectives for each of the four goals of the RHI new hire orientation training. Instructional objectives include examples from each of the three major domains (Morrison et al., 2011): cognitive, psychomotor, and affective. It is critical to keep in mind, this training is geared to a novice learner, one who is not likely to be aware of the program, including its basic information, due to the recent expansion of the program into his or her assigned service area.Goal #1: Understand the history, mission, and organizational structure of the program.Instructional ObjectiveType of Objective DomainLevel of DomainTopic of RHI OrientationObjective #1: State the RHI mission with 100% accuracyCognitive Knowledge (recall specific information) [Bloom’s Taxonomy]Program Basics (Mission)Objective #2:Identify, in proper sequential order by year, the four service areas (counties) RHI servesCognitiveKnowledge (recall specific information) [Bloom’s Taxonomy]Program Basics (Service Area)Objective #3: Provide three examples of RHI’s target audience (who RHI serves), including one agribusiness.CognitiveKnowledge (recall specific information) + Application (of a rule or principle) [Bloom’s Taxonomy]Program Basics (Mission)Goal #2: Be familiar with the common acronyms, terminology, and affiliates of the program.Instructional ObjectiveType of Objective DomainLevel of DomainTopic of RHI OrientationObjective #4: Explain the difference between Participant and ResidenceCognitive Comprehension [Bloom’s Taxonomy]RHI LingoObjective #5: Explain how each RHI staff member (Executive Director, Program Manager, Outreach Health Coordinator) will utilize the DatabaseCognitiveApplication (of a rule or principle) [Bloom’s Taxonomy]RHI LingoObjective #6: Identify two of RHI collaborate partnersCognitiveKnowledge (recall specific information) [Bloom’s Taxonomy]RHI LingoGoal #3: Understand the primary uses of each Google App (Mail, Calendar, Site, and Drive)Instructional ObjectiveType of Objective DomainLevel of DomainTopic of RHI OrientationObjective #7: Explain the primary purpose of Google Mail, Calendar, Site, and DriveCognitiveComprehension [Bloom’s Taxonomy]Google Apps,Part AObjective #8: Determine which Google App(s) would be more appropriate to use if he/she was asked to schedule and communicate the details of an off-site meeting with another staff memberCognitiveAnalysis [Bloom’s Taxonomy]Google Apps,Part AObjective #9: Demonstrate willingness to listen and awareness of instructor’s message through verbal or nonverbal gestures or repliesReceiving + RespondingResponding [Krathwol, Bloom, & Masia (1964)]Google Apps,Part AGoal #4: Independently access Google Apps suite (Mail, Calendar, Site, Drive)Instructional ObjectiveType of Objective DomainLevel of DomainTopic of RHI OrientationObjective #10: After being provided a username and password, log into your Google Apps online account successfully within two attemptsPsychomotorManipulation [Heinich, Molenda, and Russell (1993)]Google Apps, Part BObjective #11: After watching a demonstration, access Google Calendar from Google Mail successfully within three attemptsPsychomotorImitation [Heinich, Molenda, and Russell (1993)]Google Apps, Part BObjective #12: Maneuver computer mouse to and from appropriate areas within Google Apps with 75% accuracyPsychomotorManipulation [Heinich, Molenda, and Russell (1993)] + Finely coordinated movements of the hand and eye [Kibler (1981)]Google Apps, Part BInstructional Sequencing and StrategiesThe proposed learning-related sequencing (Morrison et al., 2011) was utilized to create an appropriate learning environment for the target audience, new RHI employees of the Outreach Health Coordinator (OHC) position whom are likely to have zero to limited prior knowledge about the RHI. The training module includes a twelve instructional objectives, three instructional objectives for each of the four goals. The content is displayed in a manner that addresses less complex facts and concepts prior to advancing to more complex facts and concepts. This is advantageous for the employee. Instructional StrategiesObjectiveInitial PresentationGenerative StrategyObjective #1 (fact/recall): State the RHI mission with 100% accuracyTrainer will verbally communicate the mission statement. Provide the employee with various materials that include the mission statement. Ask the employee to highlight the mission statement on each material. ObjectiveInitial PresentationGenerative StrategyObjective #2 (fact/recall): Identify, in proper sequential order by year, the four service areas (counties) RHI servesThe trainer will provide the employee with a timeline that represents program events, including the start date of each service area (county)Provide the employee with a cut out of each service area (county) and calendar years. Have the employee match the service area with the appropriate year. In addition, provide the employee a county map of Wisconsin and have highlight or circle RHI’s service areas.Objective #3 (concept/ application): Provide three examples of RHI’s target audience (who RHI serves), including one agribusiness.Trainer will verbally communicate the information using supplemental written marketing materialsEncourage the employee to reference training materials, such as marketing materials.Objective #4 (concept): Explain the difference between Participant and ResidenceTrainer will verbally communicate the information, accompanied by supplemental written training materialsEncourage the employee to take notes and ask questions during the training. Show the employee an example of a physical Farm File and/or Database (spreadsheet), which includes a Participant and Residence value.Objective #5 (application): Explain how each RHI staff member (Executive Director, Program Manager, Outreach Health Coordinator) will utilize the DatabaseTrainer will verbally communicate the information, as well as show the employee the actual Database spreadsheetAsk the employee what he or she feels the value of the Database (spreadsheet) for the programObjective #6 (fact/recall): Identify two of RHI collaborate partnersTrainer will verbally communicate the information, as well as provide a copy of the most current Annual Report, which lists all the financial and in-kind contributorsEncourage the employee to review the Annual Report during independent study time and brainstorm potential collaborative partners in his or her assigned countyObjective #7 (fact/recall): Explain the primary purpose of Google Mail, Calendar, Site, and DriveTrainer will verbally communicate the information and provide supplemental written training materialAsk the employee to share any past experiences with Google Apps or similar programsObjectiveInitial PresentationGenerative StrategyObjective #8 (application): Determine which Google App(s) would be more appropriate to use if he/she was asked to schedule and communicate the details of an off-site meeting with another staff memberTrainer will verbally communicate the objective and pause for the employee’s response.Encourage the employee to brainstorm out loud, as needed, as well as share any similar past experiences related to the desired task.Objective #9 (interpersonal skill): Demonstrate willingness to listen and awareness of instructor’s message through verbal or nonverbal gestures or repliesTrainer will demonstrate appropriate verbal and nonverbal communication and gestures, as well utilize clear communication strategies within the entire training moduleEncourage the employee to ask any questions and take notes during the training module. Allow the employee to pause the trainer, as needed, for clarification.Objective #10 (procedure/application): After being provided a username and password, log into your Google Apps online account successfully within two attemptsUpon providing the employee with the individualized Google Apps account information, the trainer will oversee the employee while attempting to complete the desired log-in.Encourage and allow the employee to utilize any notes or training materials to complete the activity.Objective #11 (procedure/application): After watching a demonstration, access Google Calendar from Google Mail successfully within three attemptsUpon the employee successfully logging into his or her Google Apps account, the trainer will oversee the employee while attempting to complete the desired activity.Encourage and allow the employee to utilize any notes or training materials to complete the activity.Objective #12 (procedure): Maneuver computer mouse to and from appropriate areas within Google Apps with 75% accuracyThe trainer will ensure the employee feels comfortable conducting basic computer functions, such as using a computer mouse (on a desktop computer) or mousepad (on labtop).Ask the employee to share any past experiences with Google Apps or similar programs. ReferencesMorrison, G. R., Ross, S. M., Kalman, H. K., & Kemp, J. E. (2013).?Designing effective instruction?(7th?ed.). Hoboken, NJ: John Wiley & Sons, Inc.Appendix A: Topic AnalysisHere is a recap of the training module’s goals, as well as where in the training module the content will be located. Goals of Training ModuleTopic of Training Module#1Understand the history, mission, and organizational structure of the programTopic 1 [Program Basics]#2Be familiar with the “RHI Lingo”, including common acronyms, terminology, and affiliates of the program. Topic 2 [RHI Lingo]#3Understand the primary function and RHI utilization of each Google App (Mail, Calendar, Site, and Drive)Topic 3 [Google Apps], Part A#4Independently access each Google Apps (Mail, Calendar, Site, and Drive)Topic 3 [Google Apps], Part BBelow is a breakdown of the content that will be included in the training module, by topic. Topic of Instructional ModuleBreakdown of ContentFact, Concept, Procedure, Skill or Attitude?Employee Use of Pre-requisite Knowledge?Program Basics [Topic 1]HistoryOrganization founded in 2004Obtained 501(c) status in 2007FactNoMissionA bridge to improve and sustain the health and safety of farm familiesFactNoOrganizational Structure, including Roles & ResponsibilitiesBoard of Directors (BOD), voluntary participationExecutive DirectorProgram ManagerOutreach Health Coordinator (OHC)Pass-through-employee statusFactNoRHI Lingo [Topic 2]Staff and PeopleRural Health Initiative (RHI)RHI – Waupaca (RHI – W)RHI – Marathon (RHI – M)RHI – Shawano (RHI – S)RHI – Outagamie (RHI – O)Board of Directors (BOD)Executive DirectorProgram ManagerOutreach Health Coordinator (OHC)Advisory Task Force (ATF)Steering Committee (SC)Files & TechnologyDatabaseResidence & Participant (spreadsheet)Farm FilesScanned Farm FilesHealth Risk Assessment (HRA) Personal Health Assessment (PHA)Know Your Cholesterol (KYC)Participant Information Record (PIR)Google Apps (Mail, Calendar, Site, Drive)Employee Portal (EP)M DriveThedaCare @ WorkThedaCare (TC)Affiliations, Programs, and Collaborative PartnersPartnership Progressive Agriculture (PPA)Progressive Dairy Producers of Wisconsin (PDPW)Affordable Care Act (ACA)Health Insurance Portability and Accountability Act (HIPAA)Chamber of Commerce (Chamber)OtherBody Mass Index (BMI)FactNoGoogle Apps [Topic 3], Part AGoogle Apps [Topic 3], Part A (continued)Google MailShow the Google Mail app iconIdentify the primary functionShow an introductory training Google videoProvide examples of how RHI utilizes Google MailAllow the employee to share prior experiences of using Google Mail or similar programsGoogle CalendarShow the Google Calendar app iconIdentify the primary functionShow an introductory training Google video (optional)Provide examples of how RHI utilizes Google CalendarAsk and allow the employee to share prior experiences of using Google Calendar or similar programsGoogle SiteShow the Google Site app iconIdentify the primary functionShow an introductory training Google video (optional)Provide examples of how RHI utilizes Google SiteIntroduce Employee PortalShow steps how to access Employee PortalAllow the employee to share prior experiences of using Google Calendar or similar programsGoogle DriveShow the Google Drive app iconIdentify the primary functionShow an introductory training Google videoProvide examples of how RHI utilizes Google DriveAsk and allow the employee to share prior experiences of using Google Drive or similar programsFact/ApplicationYes. Technical experience with basic computer applications.Google Apps [Topic 3], Part BTrainer demonstrate the following procedure: Log into individual employee Google accountShow the Google apps icon and drop-down menuClick on one the desired Google applications. A separate tab will open.Ask and allow the employee to ask clarifying questions. With the trainer overseeing, the employee will repeat the independently demonstrated procedure (above) without assistance from the trainer.ProcedureYes. Technical experience with basic computer applications. ................
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