2022 Over-the-Counter Item Catalog / Catálogo de Artículos ...

[Pages:44]Aetna Better Health? Premier Plan MMAI (Medicare-Medicaid Plan)

2022 Over-the-Counter

Item Catalog Cat?logo de Art?culos de venta libre (OTC)

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Please keep this valuable booklet nearby. You will need it to look up the OTC items you want to order. It also contains instructions on how to order online, by phone or use your OTC benefits in store. Por favor, mantenga este valioso folleto cerca. Lo necesitar? para buscar los art?culos OTC que desea ordenar. Tambi?n contiene instrucciones sobre c?mo hacer un pedido en l?nea, por tel?fono o usar sus beneficios OTC en la tienda.

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Three convenient ways to place an order.

Choose what works best for you:

#1 In store: You can pick up your OTC items at any OTC Health Solutions? (OTCHS) enabled store. To find your nearest location, go to .

How to use your OTC Health Solutions benefits in store: 1. Refer to your health plan booklet.

2. Find approved items in the booklet. Only the items listed in your booklet are available through your plan. If an item with a blue label is not listed, you will not be able to select it.

3. Go to any OTCHS enabled CVS Pharmacy? store.

IMPORTANT: Not all CVS stores participate in this benefit. To find your nearest location, go to or contact OTCHS at 1-888-628-2770 (TTY: 711).

4. Look for the blue signs on eligible items.* Note: In-store prices may vary from those listed in this booklet. However, the prices listed in the booklet are what will be taken from your benefit. Items with blue labels may be found in the OTCHS section or throughout the store.

5. You can redeem your benefit at any register.

Allergy

CODE

SKU

F12

123456

PRODUCT Product Description

AMOUNT

PRICE

24 tb $ 8.85

Consult your health plan

catalog.

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Identify which items are

available for you in your plan

catalog.

Go to any OTCHS enabled CVS Pharmacy.

Look for blue labels Go to any

identifying eligible register to

products. Products check out and

with blue labels

provide the

may be located store associate

in the dedicated

with your

OTCHS section

member ID

or throughout the

card.

aisles in the store.

Not all items may be

available through

your plan.

Not all items are available in all stores. If your item is not available, call OTCHS or visit your plan's web page to place your order.

Please note that the regular retail price in the store may vary. For prices that apply when you use your OTC benefits, please refer to this booklet. Item prices cannot be used with promotional offers or ExtraBucks? Rewards. Not all items will be carried in all CVS? OTCHS enabled stores.

*Not all eligible items may be offered through your health plan, please refer to your health plan catalog for approved list of items. 4

Steps to redeem.

Choose what works best for you: 1. Inform the cashier you have OTC Health Solutions. 2. Show your member ID card first, before the cashier begins to scan items.

Your member ID card is used to verify eligibility, not as a payment. You can also show the QR code at the register to assist you with the order.

Colleague Instructions 1. Scan QR code. 2. You will be redirected to the OTCHS App on the point-of-sale (POS) terminal. 3. Ask the member for their plan ID card. 4. Select the member's plan. 5. Enter the member ID or the member's first and last name. 6. Scan eligible items and follow instructions on the POS system to complete the order. 7. If you are having trouble finding the member or processing the order, call the dedicated

OTCHS Store Support line for assistance.

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#2 Online: The fastest and easiest way to order 24/7 is to visit: . Online orders must be sent by 10:59 PM CT to be processed the same day.

How to place an order through our website: 1. Create an account ? If it is your first time placing an order online, you will need to create an account by visiting

. - Choose the "Create Account" button and follow the instructions. - You will need your member ID, date of birth, ZIP code and current email address. Each member registering needs to have a separate email address. If a member shares an email address with a spouse or caregiver who also has an OTC account, they will only be able to register one account. - You will also need to create a password.

? If you need help finding your member ID, select "Get help locating your member ID." ? Remember to save your password for future orders. You will need your member ID or email address and your password to sign in again. ? If you forget your password, choose the "Forgot Password?" button to create a new one. 2. Place an order ? Once you sign in, your benefit amount and balance show at the top of the page. ? Search through the available items and add to your basket. Your order total will be taken from your balance. ? Once you are ready to place your order, choose "Checkout". ? On the checkout page, you must confirm the shipping address is correct by selecting the disclaimer. Then, review and place your order. It will arrive within 14 days. ? You will receive an email with tracking information once your order has shipped. Another email will be sent once your order has been delivered. ? Please review the order frequency limits located on the FAQs to avoid missing benefit funds. Reminder: Orders must be placed by 10:59 PM CT of the last day of the month.

Returns: No returns or exchanges are allowed. If you have not received your order or received a damaged item, call OTC Health Solutions within 30 days of placing your order.

- If your item is not in stock, an item of the same or greater value may be changed in your order.

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#3 By phone: Orders can be placed by calling 1-888-628-2770 (TTY: 711). You can speak to a live agent Monday to Friday, from 9 AM to 8 PM CT. You can also order 24/7 via our automated interactive voice response (IVR) system. Please have your member ID and order ready when placing your order by phone.

How to place an order by phone (IVR system): 1. Call OTCHS using the phone number on file. Note: The phone number on file is the number provided to OTCHS by your health provider. If you wish to use a different number to order through the IVR system, you can provide it to an OTCHS agent to be added to your account. 2. Once the system finds your account, enter your date of birth in MMDD format. 3. The system will verify the name and address on the account. 4. Please say the number of the item code.

? Example: If you want to order item "B33 unscented wipes," you will select "33" and wait for the prompt to confirm the item. The system will read back the item name and quantity and ask if the selection is correct. Please allow the system to complete the statement before making your selection.

? If yes, the item will be added to your cart. ? If no, the system will allow you to edit the item or the quantity. 5. Once the order is complete, you have the choice to review the items in the cart or place the order. ? If you place the order without review, the system will give you a confirmation number and

the call will end. ? You can review, edit the items, start over, place the order or talk with an agent. Note: If you choose to talk with an agent, your items will not be saved. You will have to restart your order. ? Through the IVR system, you will also be able to track your order and/or request a booklet.

Returns: No returns or exchanges are allowed. If you have not received your order or receive a damaged item, call OTC Health Solutions within 30 days of placing your order.

- If your item is not in stock, an item of the same or greater value may be changed in your order.

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Frequently asked questions

Where can I find my member ID number? It can be found on the front of your health plan ID card.

What is the benefit? The OTC benefit offers you an easy way to get generic over-the-counter health and wellness items by going to any OTC Health Solutions-enabled CVS Pharmacy store. You can also order by phone at 1-888-628-2770 (TTY: 711) or online at . You order from a list of approved OTC items, and OTC Health Solutions will mail them to your home address.

How much is my OTC benefit? You have $50 per month.

How often can I use my OTC benefit? Your OTC benefit can be utilized multiple times throughout the month, not to exceed your benefit allowance.

Can I carry over unused benefit amount to the next benefit period? Unused benefit amounts do not roll over to the next month.

Can I order more than my benefit amount? You cannot exceed your benefit amount online or by phone. However, you may exceed your benefit amount at an OTC Health Solutions-enabled CVS Pharmacy store and pay the difference out of pocket.

Are all items available at the stores? Not all items are available in stores. Items marked with a "" in the booklet can only be ordered over the phone or online.

How long will it take to receive my order? You will receive your order within 14 days after it was placed.

Can I cancel my order once it has been placed? Orders can only be cancelled within ONE HOUR after being placed.

How do I confirm my order was placed? Once the order has been completed, you will receive a confirmation number. Always make sure to receive and keep your confirmation number.

Can I track my order? You can opt in to receive tracking information via email or text; simply advise an agent when placing your order.

How can I receive another copy of this booklet? You will receive a digital version of the booklet with every tracking email/text. You can also print a copy from the plan web page.

Where can I get additional information about the products? In this booklet you will find SKU numbers that can be used at to find for item images and ingredient information.

*In the event an item is out of stock, an item of similar or greater value will be substituted in your order. If an item is recalled by the manufacturer for any reason, it will be removed from the product offering immediately. 8

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