Operations Management - Pearson

Operations

Management

PROCESSES AND SUPPLY CHAINS

LEE J. KRAJEWSKI

Professor Emeritus at

The Ohio State University

and the University of Notre Dame

MANOJ K. MALHOTRA

University of South Carolina

Case Western Reserve University

LARRY P. RITZMAN

The Ohio State University

and Professor Emeritus at Boston College

Twelfth Edition

New York, NY

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Library of Congress Cataloging-in-Publication Data

Names: Krajewski, Lee J., author. | Malhotra, Manoj K. (Manoj Kumar), author. | Ritzman, Larry P., author.

Title: Operations management. Processes and supply chains / Lee J. Krajewski, professor emeritus at the Ohio State

??University and the University of Notre Dame, Manoj K. Malhotra, University of South Carolina, Larry P. Ritzman,

??professor emeritus at the Ohio State University and Boston College.

Other titles: Operations management. Processes and value chains

Description: Twelfth edition. | Boston : Pearson Education, Inc., [2019] | Includes bibliographical references and indexes.

Identifiers: LCCN 2017024658| ISBN 9780134741062 | ISBN 0134741064

Subjects: LCSH: Production management.

Classification: LCC TS155 .K785 2019 | DDC 658.5--dc23

LC record available at

1

17

ISBN 10:

0-13-474106-4

ISBN 13: 978-0-13-474106-2

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Dedicated with love to our families.

¡ö

Judie Krajewski

Christine and Gary; Gabrielle

Selena and Jeff; Alex

Lori and Dan; Aubrey, Madeline, Amelia, and Marianna

Carrie and Jon; Jordanne, Alaina, and Bradley

Virginia and Jerry

Virginia and Larry

¡ö

Maya Malhotra

Vivek, Pooja, and Neha

Santosh and Ramesh Malhotra

Indra and Prem Malhotra; Neeti, Neil, Niam, and Nivin Ardeshna;

Deeksha Malhotra and Maneish Joshi

Sadhana Malhotra

Leela and Mukund Dabholkar

Aruna and Harsha Dabholkar; Aditee

Mangala and Pradeep Gandhi; Priya and Medha

¡ö

Barbara Ritzman

Karen and Matt; Kristin and Alayna

Todd; Cody, Cole, Taylor, and Clayton

Kathryn and Paul

Mildred and Ray

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About the Authors

Lee J. Krajewski is Professor Emeritus at The Ohio State Univer-

sity and Professor Emeritus at the University of Notre Dame. While

at The Ohio State University, he received the University Alumni Distinguished Teaching Award and the College of Business Outstanding

Faculty Research Award. He initiated the Center for Excellence in

Manufacturing Management and served as its director for four years.

At the University of Notre Dame, he held the William and Cassie

Daley Chair in Management. In addition, he received the National

President¡¯s Award and the National Award of Merit of the American

Production and Inventory Control Society. He served as president of

the Decision Sciences Institute and was elected a Fellow of the Decision Sciences Institute in 1988. He received the Distinguished Service

Award in 2003.

Lee received his PhD from the University of Wisconsin. Over the years, he has designed and

taught courses at both graduate and undergraduate levels on topics such as operations strategy,

introduction to operations management, operations design, project management, and manufacturing planning and control systems.

Lee served as the editor of Decision Sciences, was the founding editor of the Journal of

Operations Management, and has served on several editorial boards. Widely published himself, Lee has contributed numerous articles to such journals as Decision Sciences, Journal of

Operations Management, Management Science, Production and Operations Management, International Journal of Production Research, Harvard Business Review, and Interfaces, to name just

a few. He has received five best-paper awards. Lee¡¯s areas of specialization include operations

strategy, manufacturing planning and control systems, supply chain management, and master

production scheduling.

Manoj K. Malhotra is the Dean and Albert J. Weatherhead III

Professor of Management at the Weatherhead School of ?Management,

Case Western Reserve University. Previously, he was the Senior

Associate Dean of Graduate Programs, Jeff B. Bates Professor, and

?Chairman of the Management Science Department at the Darla Moore

School of Business, University of South Carolina (USC), Columbia.

He also served from 2005 to 2017 as the founding director of the

?Center for Global Supply Chain and Process Management (GSCPM)

at the Moore School. He earned an engineering undergraduate degree

from the Indian Institute of Technology (IIT), Kanpur, India, in 1983,

and a PhD in operations management from The Ohio State University

in 1990. He is a Fellow of the Decision Sciences Institute (DSI) and

the American Production and Inventory Management Society (APICS). Manoj has conducted

seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Technologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart,

and Westinghouse-Toshiba among others.

Apart from teaching operations management, supply chain management, and global business issues at USC, Manoj has also taught at the Terry School of Business, University of Georgia;

Wirtschaftsuniversit?t Wien in Austria; and the Graduate School of Management at Macquarie

University, Australia. His research has thematically focused on the deployment of flexible resources in manufacturing and service firms, operations and supply chain strategy, and on the

interface between operations management and other functional areas of business. His work on

these and related issues has been published in the leading refereed journals of the field such

as Decision Sciences, European Journal of Operational Research, Interfaces, Journal of Operations Management, and Production and Operations Management. Manoj has been recognized

for his pedagogical and scholarly contributions through several teaching and discipline-wide

research awards. He is the recipient of the Michael J. Mungo Outstanding Graduate Teaching

Award in 2006, the Carolina Trustee Professor Award in 2014, and the Breakthrough Leadership

v

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