Queensland Health Role Description



Type Name of Hospital and Health Service/Division/

Branch/Unit here (optional)Central Queensland Hospital and Health Service

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Hint: If you wish to maximise use of your advertising process, and provide the opportunity for the filling of future identical and/or similar vacancies from this original advertisement, refer to the ‘Role Details’ section in the ‘Instructions for Developing Role Descriptions’ for suggested wording for the ‘Location’ and ‘Status’ fields.

|Job ad reference: |     H13CH02512 |

|Role title: |     Patient Election Liaison Officer |

|Status: (Permanent/Temporary) |     Temporary Full Time (From 6 May 2013 until 6 January 2014) |

|(Full-time/ Part-Time) | |

|(Casual) | |

|Unit/Branch: |     Emerald Hospital Administration |

| |      |

| |Central Queensland Hospital and Health Service |

|Division/Hospital and Health Service: | |

|Location: |      Emerald |

|Classification level: |     AO3 |

|Salary level: |     $54,691 - $61,156 p.a.2096.30 - $2344.10 p.f. |

|Closing date: |     Monday, 18 March 2013 |

| |(Applications will remain current for 12 monthsthe duration of the vacancy) |

|Contact: |     Tania Ericsson |

|Telephone: |     (07) 4987 9560 |

|Online applications: |health..au/workforus or smartjobs..au |

| |If you are unable to apply online, please contact CQHHS Recruitment and Establishment Services on |

| |(07) 4920 7357. |

| |Hand delivered applications will not be accepted. |

|Fax application: |     (07) 4920 7250 |

|Post applicationApplications: |Expression of InterestStatewide Recruitment Services - Central Queensland Hub |

| |Queensland Health System Support Services |

| |PO Box 4028 |

| |Rockhampton Hospital |

| |ROCKHAMPTON QLD 4700      |

|Deliver Email applications: |Recruitment_Rockhampton@health..auStatewide Recruitment Services - Central Queensland Hub |

| |QHSSP Building |

| |Rockhampton Hospital |

| |Canning Street |

| |ROCKHAMPTON QLD 4700      |

About our organisation

Queensland Health’s purpose is to provide safe, sustainable, efficient, quality and responsive health services for all Queenslanders, and we have five core values that guide our behaviour:

• Caring for People: We will show due regard for the contribution and diversity of all staff and treat all patients and consumers, carers and their families with professionalism and respect.

• Leadership: We will exercise leadership in the delivery of health services and in the broader health system by communicating vision, aligning strategy with delivering outcomes, taking responsibility, supporting appropriate governance and demonstrating commitment and consideration for people.

• Partnership: Working collaboratively and respectfully with other service providers and partners is fundamental to our success.

• Accountability, efficiency and effectiveness: We will measure and communicate our performance to the community and governments. We will use this information to inform ways to improve our services and manage public resources effectively, efficiently and economically.

• Innovation: We value creativity. We are open to new ideas and different approaches and seek to continually improve our services through our contributions to, and support of, evidence, innovation and research.

Queensland Health’s purpose is to provide safe, sustainable, efficient, quality and responsive health services for all Queenslanders. Our behaviour is guided by Queensland Health’s commitment to high levels of ethics and integrity and the following five core values:

Caring for People: We will show due regard for the contribution and diversity of all staff and treat all patients and consumers, carers and their families with professionalism and respect.

Leadership: We will exercise leadership in the delivery of health services and in the broader health system by communicating vision, aligning strategy with delivering outcomes, taking responsibility, supporting appropriate governance and demonstrating commitment and consideration for people.

Partnership: Working collaboratively and respectfully with other service providers and partners is fundamental to our success.

Accountability, efficiency and effectiveness: We will measure and communicate our performance to the community and governments. We will use this information to inform ways to improve our services and manage public resources effectively, efficiently and economically.

Innovation: We value creativity. We are open to new ideas and different approaches and seek to continually improve our services through our contributions to, and support of, evidence, innovation and research.

Purpose

To provide a high standard of administrative support to the different functional areas within the Health Facility. This position is accountable for promoting good public relations with the general community and both internal and external customers of the Hospital and maintaining processes that enable patients to exercise their option to be treated as a non-public patient. To provide support to patients and staff in the processes associated with patient election and revenue retention.

Insert the role's purpose here

Your key responsibilities

• Fulfil the responsibilities of this role in accordance with Queensland Health’s core values, as outlined above.

• Participate in relevant revenue networks to support the development and recording of activity, and the implementation and evaluation of revenue collection processes.

• Screen admissions to identify patients with private health insurance and offer an informed choice about private patient treatment options.

• Confirm entitlements with private health funds of behalf of the patient or hospital which may assist patients in electing to be treated as a fee-paying patient.

• Preparation and tendering reminder and debt collection letters, recording and reporting outstanding debts.

• Preparation of accounts for payment, including coding of general accounts, general vouchers and requisition.

• Collection of monies (e.g. pharmacy payments) from clients ensuring this is balanced with receipt book and cash book and reconciling Trust/Revenue Accounts.

• High standard of knowledge of cash handling practices to ensure adherence to all cash handling and associated security practices.

• Provide administration in areas that may include clerical duties such as but not limited to appointment scheduling, admissions and discharges, answering the telephone, filing, word processing, data entry, taking minutes of meetings and maintaining records.

• Ensure high standard of service is provided to all clients internal and external within acceptable timeframes.

• Contribute to the daily operations of the medicals records department by providing advice and support to staff as required.

• Prioritising of workload to enable smooth and efficient operation of the office environment.

• Maintain an effective stock control system and reorder supplies (e.g. stationery) where necessary using appropriate purchasing guidelines.

• Provide and maintain a high degree of confidentiality to ensure patient and staff privacy in all aspects of the position.

• Comply with and adhere to Queensland Health policies, procedures, standards and legislation, relevant to the role and work area including conducting regular file audits and attending training as required.

Insert remaining key responsibilities here.

Qualifications/Professional registration/Other requirements

• Licence to Operate Vehicles: This position requires the incumbent to operate a class C motor vehicle, and an appropriate licence endorsement to operate this type of vehicle is required. Proof of this endorsement must be provided before commencement of duty. Please note: Written proof form the relevant authority may be necessary to prove current licence status.

Hint: For assistance, refer to the Instructions for Developing Role Descriptions. These requirements listed below are optional, and are to be deleted if not relevant.

Insert mandatory qualification and professional registration requirements. If not, indicate "Nil" or "not applicable"

For non mandatory qualifications/requirements, it is optional to insert "While not mandatory, a relevant qualification would be well regarded"

Insert remaining requirements here

Appointment to this position requires proof of qualification and registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager, prior to the commencement of clinical duties.

Are you the right person for the job?

You will be assessed on your ability to demonstrate the following key attributes. Within the context of the responsibilities described above, the ideal applicant will be someone who can demonstrate the following:

• Demonstrated knowledge of, or ability to acquire knowledge of, general office processes.

• Demonstrated ability to work autonomously or with minimal supervision, meet deadlines, organise work priorities and maintain confidentiality.

• Effective interpersonal, written and oral skills, incorporating the ability to liaise effectively with a multi-disciplinary workforce, external agencies and members of the public.

• Knowledge and understanding of workplace health and safety, equal employment opportunity and anti-discrimination practices and behaviours as applied in the working environment

• Demonstrated knowledge of cash handling principles including security of cash handling

• Demonstrated knowledge of revenue collection processes.

• Ability to use Queensland Health approved financial and client registration computer systems including operation of EFTPOS.

Please include specific personal qualities that are relevant to the vacancy

• Insert key attributes here

How to apply

It is at the discretion of the selection panel to determine the most effective method of inviting applicants to apply for vacancies.

Please provide the following information to the panel to assess your suitability:

• Your current CV or resume, including referees. You must seek approval prior to nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish for a referee to be contacted, please indicate this on your resume and contact the selection panel chair to discuss.

•

• If required, insert additional instructions for applicants to apply for the role. The text above regarding referees is mandatory and cannot be changed or deleted.

For assistance with identifying options for ‘How To Apply’ please refer to page 3 of Instructions for Developing Role Descriptions.

• A short response (maximum 1–2 pages) on how your experience, abilities and knowledge would enable you to achieve the key accountabilities and meet the key skill requirements.

About the Hospital and Health Service/Division/Branch/Unit The Central Highlands area is serviced by the Emerald Hospital, Springsure Hospital Multipurpose Health Service, Blackwater Hospital Multipurpose Health Service and clinics at Capella, Tieri and Sapphire.

The Emerald Hospital is located 300kms west of the Queensland coastline. The population of the surrounding community is approximately 28,000 with 15,000 at Emerald. There are two small hospitals within 100kms, located at Blackwater and Springsure. In addition, there are outpatient clinics at Tieri, Gemfields and Capella.

The Emerald Hospital provides Medical and Acute Care with an Emergency Service, Outpatients Clinics, Child Health/Immunisation/School Health, Health promotion, X-Ray, along with visiting Allied Health Services. The Community Heath Service provides a range of Primary Health Care programs.

This position reports to the Administration Co-ordinator (AO4).

This position works closely with Clinical Staff & Clients within the Central Highlands Health Service District.

For further information visit the District/Division/Facility website:



Insert Hospital and Health Service/Division/Facility specific information and website address here

Pre-employment screening

Pre-employment screening, including criminal history and discipline history checks, may be undertaken on persons recommended for employment. The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment. In addition, any factors which could prevent the recommended applicant complying with the requirements of the role are to be declared.

Roles providing health, counselling and support services mainly to children will require a Blue Card, unless otherwise exempt. Please refer to the Information Package for Applicants for details of employment screening and other employment requirements.

Health professional roles involving delivery of health services to children and youth

Delete this section if not applicable - this relates to a reporting requirement – not a Blue Card check.

All relevant health professional (including registered nurses and medical officers) who in the course of their duties formulate a reasonable suspicion that a child or youth has been abused or neglected in their home/community environment, have a legislative and a duty of care obligation to immediately report such concerns to Child Safety Services, Department of Communities.

All relevant health professional are also responsible for the maintenance of their level of capability in the provision of health care and their reporting obligations in this regard.

Salary Packaging

To find out whether or not your work unit is eligible for the Public Hospital Fringe Benefits Tax (FBT) Exemption Cap please refer to the Salary Packaging Information Booklet for Queensland Health employees available from the Queensland Health Salary Packaging Bureau Service Provider – RemServ at . For further queries regarding salary packaging RemServ’s Customer Care Centre may be contacted via telephone on 1300 30 40 10.

Disclosure of Previous Employment as a Lobbyist

Applicants will be required to give a statement of their employment as a lobbyist within one (1) month of taking up the appointment. Details are available at .

Probation

Employees who are permanently appointed to Queensland Health may be required to undertake a period of probation appropriate to the appointment. For further information, refer to Probation HR Policy B2 .

Organisational Chart

This position reports to the Administration Co-ordinator.

Organisational Chart

Insert Organisational Chart here

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Administration Officer Casual AO2/AO3

Reception Booking Clerk AO3

1.0 FTE

Ward Clerk and

A&E Clerk AO3

2.0 FTE

Medical Records Officer AO3

2.0 FTE

Quality Support Officer AO3

0.4 FTE

Specialist Outpatients Bookings Officer AO3

0.8 FTE

Administration Coordinator

A04

1.0 FTE

Patient Election Liaison Officer AO3

1.0 FTE

Patient & Staff Travel Officer

AO3

1.0 FTE

Manager Business Support Services AO6

1.0 FTE

Executive Support Officer Clinical AO3 1.0 FTE

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