Job Description Template
Job Description
| |Warehouse Manager / Supervisor |
|Job Title | |
|Department |Warehouse Inverness |
|Reports to |Supply Chain Director |
|Job Role |To oversee, co-ordinate and assist in the provision of a warehousing service in support of the Company’s sales of goods |
| |and services. |
| |Working closely to supervise Warehouse team leaders to deliver 1st class service to both external and internal |
| |customers. |
| |Leading & motivating your team through support and excellent people management skills. |
| |Successful conclusion of all activities arising from Receipting of Goods, Picking / Packing customers’ orders, transfers|
| |to outlying depot's & controlling of stock. |
| |Working with management to identify key areas to improve and striving to make efficiency savings through the warehouse |
| |operation. |
| |Assist in implementing new ideas and ways of working to improve performance. |
| |To ensure that the Goods In, Despatch & Stock Control areas run smoothly. |
| |To ensure that goods are picked and packed in an efficient and effective manner. |
| |To ensure that goods are checked and packaged in a manner that provides safe carriage on vehicles. |
| |To ensure that staff are following company processes and procedures. |
| |To assist with performance management and training requirements of team. |
| |To ensure good housekeeping within the warehouse operation. |
| |Reporting staff absences and returns to HR. |
| |Dealing with any performance issues as they arise. |
| |Reporting and recording any Health & Safety issues and near misses. |
| |Oversee loading of all vehicles for customer deliveries. |
| |To issue stock and plant to employees and deliver stock as and when required. |
| |Key result areas |
| |Achieving the right product to the right customer at the right time. |
| |Minimal pick fails. |
| |Paperwork attached to every delivery. |
| |Orders / transfers completion. |
| |Meeting performance targets when applied. |
| |A safe working environment |
|Person Specification |Good customer service skills when dealing with customers and colleagues. |
| |Basic knowledge of relevant systems, equipment and processes. |
| |Understands the importance of data accuracy. |
| |The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the|
| |processes. |
| |Ability to respond positively to new challenges and change. |
| |Supervise loading of company vehicles with customers’ orders, either manually or by use of a fork lift truck. |
| |Ensuring Goods are receipted in quickly and accurately. |
| |To ensure all delivery notes are checked against delivery manifest. |
| |To supervise the picking of customers’ orders as requested. |
| |To ensure that all discrepancies are highlighted on pick tickets and are addressed by office staff. |
| |To ensure that all stock is safely stored and secured at all times, and to assist in the re-organisation and |
| |re-locations of stock when necessary to accommodate any volume purchases / seasonal items. |
| |To ensure that the warehousing areas are kept neat and tidy at all times. |
| |To assist management with the ongoing programme of stock checks. |
| |Be responsible for securing the stores area on a daily basis. |
| |To deliver materials and equipment to customers’ sites when requested |
| |Document, progress and advise those necessary, of customer returns. |
| |Where able, demonstrate stock capabilities. |
| |Where applicable arrange pre delivery inspection for equipment sold |
| |Provide support to other team members as and when required within the full warehouse operation |
|Company requirements |Undergone recognised product /equipment training and typically has had at least 2 years direct warehousing experience |
| |with industrial equipment and materials AND/OR has had at least 2 years’ goods distributive experience and holding a |
| |current full UK driving licence. |
| |A strong focus on getting the correct products to our customers on time in full through ensuring that the correct |
| |products are picked / packed for delivery. |
| |An investigative nature to question if something does not appear to be correct. |
| |Willingness to learn and enforce the company processes and procedures and to contribute ideas for the continuing |
| |improvement and development of the warehouse processes. |
| |The ability to supervise and develop staff members and make decisions relevant to the successful outcome and conclusion |
| |of the warehousing processes. |
| |The Company has a health and safety policy which outlines its responsibilities as an employer and the responsibilities |
| |of its employees in respect of health and safety, all employees need to be aware of this policy and comply with its |
| |content. |
| |Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager. |
| |Excellent Customer Service: communicate effectively with customers – connect with the customer by being friendly, |
| |helpful and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely |
| |and appropriate manner. |
| |Provide support to other members of staff as and when required. |
| |Take part in training arranged by the company. (TBC) |
| |The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according|
|Additional info. |to the needs of the Company’s business. |
| |Be aware of our values. |
|Working hours |40 Hours per week – hours TBC. plus Saturday Rota (normally one in three) |
| | |
| |Based at Henderson Road, Inverness. Post holder may be required to carry out duties at other Company sites. |
|Location | |
|Prepared by | |Date |
|Confirmed by | |Date |
|postholder | | |
DB Version 1.0 2020
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