SUSAN FLANDER - PmWiki
Susan Flander
writer@
877.206.1230
Objective
Microsoft Certified Professional with fourteen years of experience seeking to advance my technical as well as professional career in a dynamic and advanced corporation.
Experience
May 2009 – Current Creative Virtuosity Houston, TX
Short-Term Assignments
Technical Writer – (Aquent)
• Write online help for E-Learning course development application.
• Test user interface against user documentation to determine application issues.
• Create naming conventions for development online help framework.
• Test application functionality and document test cases.
• Edit web content for graphic and font consistency.
• Assist in editing of resource files for translation.
• Utilized HTML, SnagIT, Dreamweaver, Word, Visual Studio, Team Foundation Server, Technical Writing, SDLC, and communication skills on daily basis.
HTML / CSS Developer
• Write and Debug Code, build PHP forms, and customize CSS files.
• Research cross-browser issues to determine better development techniques.
• Write and research technical papers for a content production.
• Customize PHP user interface for pages.
Web Developer – British Rose Pub
• Collect client website development requirements.
• Develop and test web site interface, navigation, and functionality.
• Write website content and train key personnel on server access interface to future enhancements.
• Utilized knowledge of HTML, Technical Writing, SDLC, CSS, and communication skills on a daily basis.
Development Support - Information Store
• Write PTKPSL Developer online help
• Document developer code changes in documentation
• Provide PTKPSL WebPart documentation for Chevron Corporate Training
• Utilized knowledge of C#, HTML, Robohelp (developer skill set), Technical Writing, SDLC, PHP / SOAP, JSON and communication skills on a daily basis
Development Support – HTML Programmer (Staffmark)
• Edit print and online forms for Veteran Medical Benefits system.
• Edit and debug C# and HTML code for consistency.
• Create file structures and naming conventions for development framework.
• Provide development level documentation to assist in Project Management development.
• Utilized C#, HTML, Technical Writing, SDLC, and communication skills on a daily basis.
Feb. 2009 – Apr. 2009 American Bureau of Shipping Bammell, TX
Development Support – Technical Writer
* Develop online help systems for Engineering Applications that assist in meeting Government Compliance Standards.
* Research and document terminology for Marine Tankers and Vessels.
* Determine requirements new online help systems and TOC standards.
* Design data reference documentation for use.
* Convert source to create new help systems using RoboHelp Decompiler.
* Utilized Word, RoboHelp, Acrobat, .Net, XML, and Visio knowledge on a daily basis
Aug. 2008 – Jan. 2009 Personable Computers Houston, TX
Short-Term Assignments
Database Mapping - Aknaf Software
• Graphic creation and editing for Accounting Application interface.
• Perform daily data mapping tasks.
• Provided application support on application to clients.
• Documented all data flows for Access / SQL based application.
• Utilized Access, SQL, Acrobat, .Net, and Communication skills on a daily basis.
Technical Writer - Waste Management
• Performed Word to RoboHelp conversion of training manual.
• Graphic editing and formatting of HTML content for online style consistency.
• Trained permanent staff on RoboHelp.
• Utilized, Photoshop, Word, Acrobat, and RoboHelp on a daily basis.
Technical Writer - SAI Business Solutions
• Wrote the company business plan. This business plan was to be submitted by perspective employees applying for a work visa at the USCIS.
• The primary purpose of the business plan was to meet the requirements of H-1B Visa acquisition to generate a more diverse SAP Development base.
Jan. 2008 – Jun. 2008 Wolters Kluwer Houston, TX
Development Support – Technical Writer
* Plan and develop online help system.
* Document all aspects of the application for user assistance.
* Design “At a Glance” manuals for the iLien On-Line product.
* Write, edit, and code all online help documentation using DreamWeaver and knowledge of HTML, CSS, and JavaScript.
* Utilized knowledge of Word, Captivate, Flash, Acrobat, XML, PhotoShop, and Snag It.
Aug. 2007 – Dec. 2007 KBR Houston, TX
Development Support – Technical Writer
* Plan and develop Enterprise Application Division processes.
* Collect requirements and test documentation processes.
* Communicate with Development Leads, Division Managers, and Global Lead to define a concise process.
* Document internal data structures and development cycles.
* Design Computer Based Training for global Human Resources application.
* Design online help system and training manual for Human Resources applications and provide Train the Trainer training.
* Utilized Word, Captivate, Flash, Acrobat, SQL, .Net, Excel, SOX, Cobit, RoboHelp, and Visio knowledge on a daily basis.
Aug. 2006 – Aug. 2007 Evision Systems Houston, TX
Technical Writer (Permanent Employee)
* Plan and develop company website content.
* Document internal data structures and development cycles.
* Assist GUI design and graphic design.
* Document online help system for WAVE application, which tracked transport weight, location, and materials for CEMEX construction.
* Document Data Flows, Test Cases, and Use Cases for CEMEX’s customized RMS system.
* Assisted Business Analyst onsite on Server Setup of CRM (Microsoft Dynamics).
* Design online help systems and online training utilizing a myriad of software.
* Assist in documentation and research for small scale SEO for client base.
* Modify themes using for development.
* Perform usability testing, collect business requirements, and relay development processes.
* Utilized Dreamweaver, Acrobat, Flash, XML, SQL, Robohelp, and HTML on a daily basis.
Mar. 2004 –Aug. 2006 CDL Dallas, TX
Web Developer
* Plan and develop company website.
* Document policies and procedures utilizing RoboHelp.
* Assist in training users on website use and basic Windows usage as needed.
* Utilized Dreamweaver, Acrobat, Flash, Access, and HTML on a daily basis.
Jun. 2004 – Feb. 2005 Lennox International Dallas, TX
Technical Writer
* Assist in writing Sarbanes- Oxley documentation (process documentation) for the HR, Remote IT, and Functional Business Units.
* Assist writing teams that are backlogged in meeting their writing deadlines.
* Travel to multiple Lennox locations across America and Canada on an as needed basis.
* Assist in training new writers as needed.
* Utilized Word, Acrobat, Visio, Dreamweaver, and Excel on a daily basis.
Feb. 2004-Jun. 2004 Tandy Brands Dallas, TX
Development Support – Technical Writer
* Design Sarbanes - Oxley documentation for the MIS department.
* Write new policies and procedures.
* Edit and redesign Visio diagrams for use in SOX documentation.
* Edit Excel files and convert to web based HTML document.
* Edit all documentation for Microsoft Style.
* Design Cascading Style Sheets and XSL style sheets for web based documentation.
* Repurpose images for documentation usage.
* Provide PDF conversion for web based documentation
* Utilized Excel, Word, Visio, Acrobat, Dreamweaver, and HTML to compile documentation.
Nov. 2003-Feb. 2004 Microsoft Dallas, TX
Training Support – Editor
* Edit internal and external documentation for Microsoft Style.
* Perform legal edits for external documentation.
* Design Cascading Style Sheets and XSL style sheets for web based documentation.
* Create XML based webs for CD Images.
* Design PowerPoint presentation templates for Microsoft Events.
* Repurpose images for documentation usage.
* Provide PDF conversion for web based documentation
* Utilized knowledge of all Microsoft Style Guidelines, PowerPoint, Adobe Acrobat, Word, HTML
Aug. 2002-Nov. 2003 Personable Computers Dallas, TX
Technical Writer / Multimedia Programmer / Database Design
Metroplex Insurance Restorators
* Design Leads Database using Microsoft Access and basic data mining skills.
* Design company logo, letterhead, forms, and contracts for general office management using technical writing, administrative, and creative background.
* Create a payroll system and structure using Microsoft Access and administrative experience.
* Create user names and profiles for network security in the XP environment.
* Design internal company web page using Flash, Dreamweaver, HTML, Director, JavaScript and Technical Writing skills.
* Program and setup all office equipment and provide technical support for all computer
hardware / software.
Dish Direct
* Design Flash based tutorials for online help using Flash.
* Document company policies for online company handbook.
* Proposal and contract writing for clients.
* Image editing for all online help content using PhotoShop and PaintShop Pro.
* Utilized knowledge of Microsoft Style guidelines, Dreamweaver, document management, and HCI concepts on a daily basis.
Feb. 2002 – Jul. 2002 CDS Plano, TX
Technical Writer
* Document online applications for Control Diabetes Services.
* Design Flash based tutorials for online help using Flash 2 Java Applets versus Flash 5 Active X container for cross browser compatibility.
* Design customized interface for online help using, FrontPage, HTML, and JavaScript programming skills.
* Image editing for all online help content using PhotoShop and PaintShop Pro.
* Utilized knowledge of Microsoft Style Guidelines, document management, and HCI concepts on a daily basis.
Feb. 2001 – Feb.2002
FreeLance Consultant
* Temporary assignment with the VNA (Visiting Nurse Association). Processing medical billing and payroll records in imaging system for the Information Management department.
* Enhancing ASP, Action Script, and VB Script skills.
* Volunteer work for non-profit organizations: NVVC, HeadStart Program.
* Freelance technical support, web, and database development for small businesses in the Dallas area: Fargo Dogfoods, Arro Accounting
Sept. 2000 – Feb. 2001 RIA Addison, TX
Multimedia Programmer
* Design computer based and web based training using Macromedia Flash and Macromedia Authorware based on storyboards.
* Test software compatibility with applications and document issues.
* Design Access databases and web based front ends using ASP and HTML.
* Edit sound files using SoundForge.
* Provide feedback on technical documentation to writers.
* Archive all WBTs, CBTs, and Sound files for data inventory.
* Test online technical documentation.
* Storyboard computer based training when needed.
* Utilized knowledge of Flash 4 and 5, Access, SQL, HTML, ASP, Visual SourceSafe, AuthorWare, CSS, NT, Windows 2000, UNIX, Acrobat, Dreamweaver, Real Audio, Director, and Paintshop Pro on a daily basis.
Jun. 2000 – Sept. 2000 GTE Plano, TX
Development Support – Technical Writer
* Write technical documentation for E-Commerce applications
* Use Adobe Acrobat to convert RoboHelp and Word files for storage and easy access for users.
* Test software compatibility with Windows 2000 applications and document issues.
* Test E-Commerce applications and document issues.
* Design Cascading Style Sheets for writing projects.
* Create multimedia tutorials for online help.
* Utilized knowledge of Word, Adobe Acrobat, HTML, Visio, RoboHelp, Clear Case, AuthorWare, CGI Script, CSS, NT, PowerPoint, Windows 2000, UNIX, Dreamweaver, and Paintshop a daily basis.
Feb. 2000 – Apr. 2000 IBM Plano, TX
Development Support – Technical Writer
* Test and write documentation for Frito-Lay’s inventory displacement web application.
* Determine business requirements and provide input on how applications should meet those requirements.
* Provide training on application documented.
* Work with management team, development team, and project managers to ensure the accuracy of technical documentation.
* Define processes using diagrams created in Visio.
* Utilized Word, HTML, RoboHelp, Adobe PhotoShop, VBA, Lotus Notes, NT, and Project knowledge.
Dec. 1997– Jan. 2000 Microsoft Corporation Irving, TX
Dedicated Content Developer (Permanent Employee)
* Write online technical content for the Microsoft Knowledge Base.
* Acting Technical Lead for Access Developer Support team.
* Acting Content Lead for FrontPage Content Team.
* Provide Technical Support for the Office Applications Division.
* Assist in web page creation for Microsoft Office products and special team projects for managers.
* Provide support for Access and FrontPage issues in the SQL Server, NT, Win 2000, UNIX, and
Win 98 environments.
* Test and document unknown features during product development cycle.
* Setup test scenarios in the Win 98, Win 2000, NT, XML, and UNIX environments when required.
* Work with development, technical, and content staff on a daily basis to research and develop technically accurate user documentation.
* Convert files into PDF, Word, and HTML formats to post White Papers to the Internet.
* Train technical writers new to the Content team on Microsoft Style Guidelines.
* Provide technical and editorial review of articles before publishing.
* Participate in promotional activities such as: PC Expo, Manhattan and Office 9 Airlift, Seattle.
* Develop internal data management tools using Access and web programming knowledge.
* Highly proficient in Project, FrontPage, HTML, Acrobat, Project, VBA, Access, Excel, Word, PowerPoint, and RoboHelp.
Feb. 1997–Dec. 1997 Belcan Irving, TX
Software Support Engineer
Microsoft Corporation
* Contract Technical Support Engineer for Microsoft Corporation.
* Write technical content for the Microsoft Knowledge Base.
* Provide web based technical support in the Windows NT, Windows 9.x and Macintosh environment.
* Test and document unknown features during product development cycle.
Nov. 1995–Feb. 1997 Stream International Dallas, TX
Software Support Representative (Permanent Employee)
* Provide support for online software, Hewlett Packard printers and twenty-eight models of Hewlett Packard personal computers.
* Beta testing and training new engineers on Customer Service application.
Education
1997–1999 DeVry Technical Institute Irving, TX
* BS - Computer Information Systems
references
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