SUSAN FLANDER - PmWiki



Susan Flander

writer@



877.206.1230

Objective

Microsoft Certified Professional with fourteen years of experience seeking to advance my technical as well as professional career in a dynamic and advanced corporation.

Experience

May 2009 – Current Creative Virtuosity Houston, TX

Short-Term Assignments

Technical Writer – (Aquent)

• Write online help for E-Learning course development application.

• Test user interface against user documentation to determine application issues.

• Create naming conventions for development online help framework.

• Test application functionality and document test cases.

• Edit web content for graphic and font consistency.

• Assist in editing of resource files for translation.

• Utilized HTML, SnagIT, Dreamweaver, Word, Visual Studio, Team Foundation Server, Technical Writing, SDLC, and communication skills on daily basis.

HTML / CSS Developer

• Write and Debug Code, build PHP forms, and customize CSS files.

• Research cross-browser issues to determine better development techniques.

• Write and research technical papers for a content production.

• Customize PHP user interface for pages.

Web Developer – British Rose Pub

• Collect client website development requirements.

• Develop and test web site interface, navigation, and functionality.

• Write website content and train key personnel on server access interface to future enhancements.

• Utilized knowledge of HTML, Technical Writing, SDLC, CSS, and communication skills on a daily basis.

Development Support - Information Store

• Write PTKPSL Developer online help

• Document developer code changes in documentation

• Provide PTKPSL WebPart documentation for Chevron Corporate Training

• Utilized knowledge of C#, HTML, Robohelp (developer skill set), Technical Writing, SDLC, PHP / SOAP, JSON and communication skills on a daily basis

Development Support – HTML Programmer (Staffmark)

• Edit print and online forms for Veteran Medical Benefits system.

• Edit and debug C# and HTML code for consistency.

• Create file structures and naming conventions for development framework.

• Provide development level documentation to assist in Project Management development.

• Utilized C#, HTML, Technical Writing, SDLC, and communication skills on a daily basis.

Feb. 2009 – Apr. 2009 American Bureau of Shipping Bammell, TX

Development Support – Technical Writer

* Develop online help systems for Engineering Applications that assist in meeting Government Compliance Standards.

* Research and document terminology for Marine Tankers and Vessels.

* Determine requirements new online help systems and TOC standards.

* Design data reference documentation for use.

* Convert source to create new help systems using RoboHelp Decompiler.

* Utilized Word, RoboHelp, Acrobat, .Net, XML, and Visio knowledge on a daily basis

Aug. 2008 – Jan. 2009 Personable Computers Houston, TX

Short-Term Assignments

Database Mapping - Aknaf Software

• Graphic creation and editing for Accounting Application interface.

• Perform daily data mapping tasks.

• Provided application support on application to clients.

• Documented all data flows for Access / SQL based application.

• Utilized Access, SQL, Acrobat, .Net, and Communication skills on a daily basis.

Technical Writer - Waste Management

• Performed Word to RoboHelp conversion of training manual.

• Graphic editing and formatting of HTML content for online style consistency.

• Trained permanent staff on RoboHelp.

• Utilized, Photoshop, Word, Acrobat, and RoboHelp on a daily basis.

Technical Writer - SAI Business Solutions

• Wrote the company business plan.  This business plan was to be submitted by perspective employees applying for a work visa at the USCIS. 

• The primary purpose of the business plan was to meet the requirements of H-1B Visa acquisition to generate a more diverse SAP Development base.

Jan. 2008 – Jun. 2008 Wolters Kluwer Houston, TX

Development Support – Technical Writer

* Plan and develop online help system.

* Document all aspects of the application for user assistance.

* Design “At a Glance” manuals for the iLien On-Line product.

* Write, edit, and code all online help documentation using DreamWeaver and knowledge of HTML, CSS, and JavaScript.

* Utilized knowledge of Word, Captivate, Flash, Acrobat, XML, PhotoShop, and Snag It.

Aug. 2007 – Dec. 2007 KBR Houston, TX

Development Support – Technical Writer

* Plan and develop Enterprise Application Division processes.

* Collect requirements and test documentation processes.

* Communicate with Development Leads, Division Managers, and Global Lead to define a concise process.

* Document internal data structures and development cycles.

* Design Computer Based Training for global Human Resources application.

* Design online help system and training manual for Human Resources applications and provide Train the Trainer training.

* Utilized Word, Captivate, Flash, Acrobat, SQL, .Net, Excel, SOX, Cobit, RoboHelp, and Visio knowledge on a daily basis.

Aug. 2006 – Aug. 2007 Evision Systems Houston, TX

Technical Writer (Permanent Employee)

* Plan and develop company website content.

* Document internal data structures and development cycles.

* Assist GUI design and graphic design.

* Document online help system for WAVE application, which tracked transport weight, location, and materials for CEMEX construction.

* Document Data Flows, Test Cases, and Use Cases for CEMEX’s customized RMS system.

* Assisted Business Analyst onsite on Server Setup of CRM (Microsoft Dynamics).

* Design online help systems and online training utilizing a myriad of software.

* Assist in documentation and research for small scale SEO for client base.

* Modify themes using for development.

* Perform usability testing, collect business requirements, and relay development processes.

* Utilized Dreamweaver, Acrobat, Flash, XML, SQL, Robohelp, and HTML on a daily basis.

Mar. 2004 –Aug. 2006 CDL Dallas, TX

Web Developer

* Plan and develop company website.

* Document policies and procedures utilizing RoboHelp.

* Assist in training users on website use and basic Windows usage as needed.

* Utilized Dreamweaver, Acrobat, Flash, Access, and HTML on a daily basis.

Jun. 2004 – Feb. 2005 Lennox International Dallas, TX

Technical Writer

* Assist in writing Sarbanes- Oxley documentation (process documentation) for the HR, Remote IT, and Functional Business Units.

* Assist writing teams that are backlogged in meeting their writing deadlines.

* Travel to multiple Lennox locations across America and Canada on an as needed basis.

* Assist in training new writers as needed.

* Utilized Word, Acrobat, Visio, Dreamweaver, and Excel on a daily basis.

Feb. 2004-Jun. 2004 Tandy Brands Dallas, TX

Development Support – Technical Writer

* Design Sarbanes - Oxley documentation for the MIS department.

* Write new policies and procedures.

* Edit and redesign Visio diagrams for use in SOX documentation.

* Edit Excel files and convert to web based HTML document.

* Edit all documentation for Microsoft Style.

* Design Cascading Style Sheets and XSL style sheets for web based documentation.

* Repurpose images for documentation usage.

* Provide PDF conversion for web based documentation

* Utilized Excel, Word, Visio, Acrobat, Dreamweaver, and HTML to compile documentation.

Nov. 2003-Feb. 2004 Microsoft Dallas, TX

Training Support – Editor

* Edit internal and external documentation for Microsoft Style.

* Perform legal edits for external documentation.

* Design Cascading Style Sheets and XSL style sheets for web based documentation.

* Create XML based webs for CD Images.

* Design PowerPoint presentation templates for Microsoft Events.

* Repurpose images for documentation usage.

* Provide PDF conversion for web based documentation

* Utilized knowledge of all Microsoft Style Guidelines, PowerPoint, Adobe Acrobat, Word, HTML

Aug. 2002-Nov. 2003 Personable Computers Dallas, TX

Technical Writer / Multimedia Programmer / Database Design

Metroplex Insurance Restorators

* Design Leads Database using Microsoft Access and basic data mining skills.

* Design company logo, letterhead, forms, and contracts for general office management using technical writing, administrative, and creative background.

* Create a payroll system and structure using Microsoft Access and administrative experience.

* Create user names and profiles for network security in the XP environment.

* Design internal company web page using Flash, Dreamweaver, HTML, Director, JavaScript and Technical Writing skills.

* Program and setup all office equipment and provide technical support for all computer

hardware / software.

Dish Direct

* Design Flash based tutorials for online help using Flash.

* Document company policies for online company handbook.

* Proposal and contract writing for clients.

* Image editing for all online help content using PhotoShop and PaintShop Pro.

* Utilized knowledge of Microsoft Style guidelines, Dreamweaver, document management, and HCI concepts on a daily basis.

Feb. 2002 – Jul. 2002 CDS Plano, TX

Technical Writer

* Document online applications for Control Diabetes Services.

* Design Flash based tutorials for online help using Flash 2 Java Applets versus Flash 5 Active X container for cross browser compatibility.

* Design customized interface for online help using, FrontPage, HTML, and JavaScript programming skills.

* Image editing for all online help content using PhotoShop and PaintShop Pro.

* Utilized knowledge of Microsoft Style Guidelines, document management, and HCI concepts on a daily basis.

Feb. 2001 – Feb.2002

FreeLance Consultant

* Temporary assignment with the VNA (Visiting Nurse Association). Processing medical billing and payroll records in imaging system for the Information Management department.

* Enhancing ASP, Action Script, and VB Script skills.

* Volunteer work for non-profit organizations: NVVC, HeadStart Program.

* Freelance technical support, web, and database development for small businesses in the Dallas area: Fargo Dogfoods, Arro Accounting

Sept. 2000 – Feb. 2001 RIA Addison, TX

Multimedia Programmer

* Design computer based and web based training using Macromedia Flash and Macromedia Authorware based on storyboards.

* Test software compatibility with applications and document issues.

* Design Access databases and web based front ends using ASP and HTML.

* Edit sound files using SoundForge.

* Provide feedback on technical documentation to writers.

* Archive all WBTs, CBTs, and Sound files for data inventory.

* Test online technical documentation.

* Storyboard computer based training when needed.

* Utilized knowledge of Flash 4 and 5, Access, SQL, HTML, ASP, Visual SourceSafe, AuthorWare, CSS, NT, Windows 2000, UNIX, Acrobat, Dreamweaver, Real Audio, Director, and Paintshop Pro on a daily basis.

Jun. 2000 – Sept. 2000 GTE Plano, TX

Development Support – Technical Writer

* Write technical documentation for E-Commerce applications

* Use Adobe Acrobat to convert RoboHelp and Word files for storage and easy access for users.

* Test software compatibility with Windows 2000 applications and document issues.

* Test E-Commerce applications and document issues.

* Design Cascading Style Sheets for writing projects.

* Create multimedia tutorials for online help.

* Utilized knowledge of Word, Adobe Acrobat, HTML, Visio, RoboHelp, Clear Case, AuthorWare, CGI Script, CSS, NT, PowerPoint, Windows 2000, UNIX, Dreamweaver, and Paintshop a daily basis.

Feb. 2000 – Apr. 2000 IBM Plano, TX

Development Support – Technical Writer

* Test and write documentation for Frito-Lay’s inventory displacement web application.

* Determine business requirements and provide input on how applications should meet those requirements.

* Provide training on application documented.

* Work with management team, development team, and project managers to ensure the accuracy of technical documentation.

* Define processes using diagrams created in Visio.

* Utilized Word, HTML, RoboHelp, Adobe PhotoShop, VBA, Lotus Notes, NT, and Project knowledge.

Dec. 1997– Jan. 2000 Microsoft Corporation Irving, TX

Dedicated Content Developer (Permanent Employee)

* Write online technical content for the Microsoft Knowledge Base.

* Acting Technical Lead for Access Developer Support team.

* Acting Content Lead for FrontPage Content Team.

* Provide Technical Support for the Office Applications Division.

* Assist in web page creation for Microsoft Office products and special team projects for managers.

* Provide support for Access and FrontPage issues in the SQL Server, NT, Win 2000, UNIX, and

Win 98 environments.

* Test and document unknown features during product development cycle.

* Setup test scenarios in the Win 98, Win 2000, NT, XML, and UNIX environments when required.

* Work with development, technical, and content staff on a daily basis to research and develop technically accurate user documentation.

* Convert files into PDF, Word, and HTML formats to post White Papers to the Internet.

* Train technical writers new to the Content team on Microsoft Style Guidelines.

* Provide technical and editorial review of articles before publishing.

* Participate in promotional activities such as: PC Expo, Manhattan and Office 9 Airlift, Seattle.

* Develop internal data management tools using Access and web programming knowledge.

* Highly proficient in Project, FrontPage, HTML, Acrobat, Project, VBA, Access, Excel, Word, PowerPoint, and RoboHelp.

Feb. 1997–Dec. 1997 Belcan Irving, TX

Software Support Engineer

Microsoft Corporation

* Contract Technical Support Engineer for Microsoft Corporation.

* Write technical content for the Microsoft Knowledge Base.

* Provide web based technical support in the Windows NT, Windows 9.x and Macintosh environment.

* Test and document unknown features during product development cycle.

Nov. 1995–Feb. 1997 Stream International Dallas, TX

Software Support Representative (Permanent Employee)

* Provide support for online software, Hewlett Packard printers and twenty-eight models of Hewlett Packard personal computers.

* Beta testing and training new engineers on Customer Service application.

Education

1997–1999 DeVry Technical Institute Irving, TX

* BS - Computer Information Systems

references

Website Sample:

Writing Sample:

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