Page 1 of 2 (FRONT) - Waste Management Northwest

SIMPLE GUIDE TO YOUR INVOICE

(FRONT)

1

Customer ID Unique identifier for your account.

2

Billing Period Shows the billing cycle dates for this invoice.

Contact Information

3

We're always here to help, either online or by

phone.

4

What Do I Owe and When Quickly see the total and when it is due.

Account Overview

5

A quick summary of your monthly charges. A

full breakdown is in the details section below.

Detailed Account Activity

6

Information by service location, including all

services, credits, and additional charges.

Payment Coupon

7

If paying by mail, this is the portion of your

paper invoice you return with payment.

INVOICE Customer ID: Customer Name: Service Period: Invoice Date: Invoice Number:

1

Page 1 of 2

2-82290-00885

WM CUSTOMER

2 JUNE

07/21/17

9363589-1156-4

How To Contact Us

Visit

To set up your online profile, sign up for

3 paperless billing, manage your account,

view holidays schedules, pay your bill or schedule a pickup.

Customer Service: (866) 900-4458

Your Payment Is Due

August 19, 2017

If full payment of the invoiced amount is not received within your contractual terms, you may be charged a monthly late charge of 2.5% of the unpaid amount, with a minimum monthly charge of $5.00, or such late charge allowed under applicable law, regulation or contract.

Your Total Due

$124.73

4 If payment is received after

08/19/2017 : $126.60

See reverse for important messages.

Previous Balance 97.12

Payments (97.12)

Details for Service Location: 311 Jackson Street, Stockton CA 95205

Description

96 Gallon Toter 96 Gallon Toter Recycle Extra Pickup Service Fuel/Environmental Charge

Total Current Charges

6

Adjustments 0.00

5 Current Charges 124.73

Customer ID: 2-82290-0085 PO Numbers: 45693

Date

07/01/17 07/01/17 07/01/17

Ticket 5934

Quantity

1.00 1.00 1.00

Total Due 124.73

Amount 90.00 0.00 15.00 19.73

124.73

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Please detach and send the lower portion with payment - - - (no cash or staples) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

WASTE MANAGEMENT PO BOX 43530 PHOENIX, AZ 85127 Return Service Requested

7

Invoice Date

07/21/17

Payment Terms

Total Due by

08/19/17

If Received after 08/19/17

Invoice Number

9363589-1156-4 Total Due $124.73 $126.60

Customer ID (Include with yourr pIDayment)

2-82290-00885 Amount Paid

00827375471993847172939475919228494717266446113744 4

I0523R44E S

WM CUSTOMER 311 JACKSON STREET STOCKTON CA 95205

WASTE MANAGEMENT PO BOX 43530 PHOENIX, AZ 85127

THINK GREEN.

Printed on recycled paper.

SIMPLE GUIDE TO YOUR INVOICE

(BACK)

What Do I Need to Know

8

Here you'll find messages, updates and

special offers just for you.

9

How Do I Pay Five easy ways to make a payment.

Change Your Contact Information

10 It's easy. Complete this section to make sure

you receive your invoice and stay connected.

Set Up Automatic Payments Sign up for our automatic payment service

11 for a convenient way to establish recurring

payments on your account.

IMPORTANT MESSAGES

Page 2 of 2

This invoice constitutes an offer by WM to provide service to you for a specified period. By paying this, you agree to continue service during the specified service periods,

8 with no refund (whole or partial) for early cancellation, unless such refund is required by law, regulation or contract.

Use your iPhone or Android mobile device to manage youraccount, pay your bill, and schedule a roll-off pickup, similar to . More at GoMobile.

Please note your service rate has increased for servicescovered in this invoice. If you have questions about this increase, please contact yourCustomer Service Center online under Billing Inquiry at or by calling the number listed on this invoice.

5 EASY WAYS TO PAY

Automatic Payment Set up recurring payments with us at myaccount.

Pay Through Your Financial Institution Make a payment from your financial institution using your customer ID. Send it to the P.O. Box on the

9 remittance stub.

One-Time Payment At your desk or on the go, use or our WM mobile app for a quick and easy payment.

Pay by Phone Payable 24/7 by calling 866-964-2729.

Mail it Write it, stuff it, stamp it, mail it. Envelope provided.

HOW TO READ YOUR INVOICE

How To Contact Us

Visit

To setup your online profile, sign up for paperless statements, manage your account, view holiday schedules, pay your invoice or schedule a pickup

Customer Service: (209) 946-5721

Your Payment Is Due

Your Total Due

August 19,

$124.73

2017

1

If payment is received after 08/19/17 : $ 126.60

If full payment of the invoiced amount is not received within your contractual terms, you may be charged a monthly late charge of 2.5% of the unpaid amount, with a minimum monthly charge of $5.00, or such late charge allowed under applicable law, regulation or contract.

This invoice constitutes an offer by WM to provide service for a specified period. By accepting this, you agree to continue service during the specified time. Cancellation results in the forfeit of any prepayment unless prohibited by law, regulation, or contract.

2Previous Balance 97.12

Payments (97.12)

Details for Service Location: Maimone, L V, 315 S A St, Stockton CA 95205-6327

Description 96 Gallon Toter

330 Gallon Toter Recycle

Extra Pickup Service Fuel/Environmental Charge

Total Current Charges

Adjustments 0.00

Current Charges 124.73

Total Due 124.73

Customer ID: 3-81135-85005

Date

07/01/17 07/01/17 07/01/17

Ticket 5934

Quantity

1.00 1.00 1.00

Amount

90.00 0.00 15.00

19.73

124.73

States the date payment is due to Waste Management. Anything beyond that date may

1 incur additional charges. Your Total Due is the total amount of current charges and any previous unpaid balances combined.

Previous balance is the total due from your previous invoice. We subtract any Payments Received/Adjustments and add your

2 Current Charges from this billing cycle to get a Total Due on this invoice. If you have not paid all or a portion of your previous balance, please pay the entire Total Due to avoid a late charge or service interruption.

3 Service location details the total current charges of this invoice.

EXPLANATION OF COMMON CHARGES

Administrative Charge

Fuel/ Environmental Charge

Regulatory Cost Recovery Charge

Prorated Services

The administrative charge is applicable to all collection customers. The administrative charge covers the cost of generating paper invoices and processing payments. Manual invoice and payment charges are consistent with best practices across this and other industries as a method of driving downs costs through automated payments and paperless billing. Customers can eliminate this charge by signing up for automatic/pre-authorized payment and paperless billing through My Account on . Customers benefit from automated/pre-authorized payment and paperless billing by saving time and money returning paper remittances and postage and by ensuring on time, hassle-free processing of their payment.

The Fuel/Environmental charge applies to all customers in all lines of business. The Fuel/Environmental charge is typically one line item containing two components: (1) Fuel Surcharge and (2) Environmental charge. The Fuel Surcharge is a recurring charge and is typically a fluctuating percentage based on the Department of Energy weekly diesel index. Fuel charges are common in this and other transportation industries, airlines, service companies and utilities and this charge helps Waste Management stay current with the fluctuating costs of diesel and other hydrocarbon based fuels and products which is an important component for the viability of our company. The Environmental charge is a recurring charge and is typically a fixed percentage of all invoice charges, including the Fuel Surcharge, but excluding taxes. The Environmental charge covers increases in our over all company-wide costs to operate our business in a safe and environmentally responsible manner and to achieve an acceptable operating margin.

The Regulatory Cost Recovery (RCR) charge applies to all customers in all lines of business. The RCR charge is a fixed percentage of all other invoice charges, including the fuel/environmental charge, but excluding taxes. The charge allows Waste Management to cover a portion of our company-wide costs associated with host community fees, waste disposal taxes and similar charges that we pay to municipal or other governmental authorities or agencies to engage in the waste collection, transfer, processing, disposal, incineration, treatment and/or recycling business. Regulatory costs are a necessary cost of our business, and in order to remain a viable company, Waste Management must assess service rates and charges to cover all our costs as well as achieve an acceptable operating margin.

Prorated services can occur for all customers in all lines of business. Typically, service start dates fall outside standard invoicing or billing periods. When this occurs, customers receive service charges adjusted (or prorated) for the month or billing period when services start. Generally, most customers are billed in advance for service. Therefore, the customer's first invoice will contain prorated service charges and advanced billing. For example, if a customer requests services to start on the 20th of the June, the customer's first invoice will show 10 days of prorated services for June as well the full month charges July. Some residential customers are invoiced on a quarterly billing cycle. These customers would receive a first invoice with prorated quarterly charge as well as advance charges for the subsequent quarter.

If your service is suspended for non-payment, you may be charged a resume charge to restart your service. For each returned check, a charge will be assessed on your next billing equal to the maximum amount permitted by applicable state law.

CHECK HERE TO CHANGE CONTACT INFO

CHECK HERE TO SIGN UP FOR AUTOMATIC PAYMENT ENROLLMENT

List your new billing information below. For a change of service address, please contact Waste Management.

Address 1 Address 2 City State Zip Email Date Valid

10

If I enroll in Automatic Payment services, I authorize Waste Management to pay my invoice by electronically deducting money from my bank account. I can cancel authorization by notifying Waste Management at or by calling the customer service number listed on my invoice. Your enrollment could take 1-2 billing cycles for Automatic Payments to take effect. Continue to submit payment until page one of your invoice reflects that your payment will be deducted.

Email Address Date Bank Account Holder Signature

11

NOTICE: By sending your check, you are authorizing the Company to use information on your check to make a one-time electronic debit to your account at the financial institution indicated on your check. The electronic debit will be for the amount of your check and may occur as soon as the same day we receive your check.

In order for us to service your account or to collect any amounts you may owe (for non-marketing or solicitation purposes), we may contact you by telephone at any telephone number that you provided in connection with your account, including wireless telephone numbers, which could result in charges to you. Methods of contact may include text messages and using pre-recorded/artificial voice messages and/or use of an automatic dialing device, as applicable. We may also contact you by e-mail or other methods as provided in our contract.

Please send all bankruptcy correspondence to 2625 W. GrandviewRd., Phoenix, AZ 85023 (this language is in compliance with 11 USC 342(c)(2)of the Bankruptcy Code)

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