Conflict Resolution .ps



Conflict Resolution in nursing

Definition of conflict :

1- Webster's Dictionary (1983) defines conflict as: sharp disagreement or opposition of interests or ideas.

2- In other words, what I want does not match what you want.

Conflict Resolution can be defined as :

the process of resolving a dispute or a conflict, by providing each side's needs, and adequately addressing their interests so that they are satisfied with the outcome. Conflict resolution aims to end conflicts before they start or lead to physical fighting.

This usually involves two or more groups with opposing views regarding specific issues, and another group or individual who is considered to be neutral in their opinion on the subject. This last bit though is quite often not entirely demanded if the "outside" group is well respected by all opposing parties. Resolution methods can include conciliation, mediation, arbitration or litigation.

Conflict Resolution Strategies :

     

There are many ways to solve conflicts. Listed below, you will find several examples of conflict resolution strategies:

• Say "I'm Sorry" - Sorry can mean different things. One reason to say sorry is when you are wrong. It can also be a way of saying, "I feel bad we're having this conflict."

• Build Trust - Sometimes one person doesn't believe what the other says. People need to trust each other.

• Work Together - Sometimes a conflict can be solved by agreeing to work together on a project or an idea.

• Solve the Problem - Conflicts are problems. If the people solve the problem, then the conflict will be solved.

• Put it Off - Sometimes people are too angry to talk it out or solve the problem. They may need to take a break and work on it later.

• Skip It - Some conflicts aren't worth bothering with. Just forget about it.

• Get Help - Sometimes you can't come to a solution by yourself, and you need to ask a grown-up or another one to help you.

• Talk it Out - Many conflicts can be solved by sitting down and talking about the problem.

• Listen to Each Other - People in the conflict need to be willing to listen to each other. Good listening helps each person understand what the other is thinking and feeling.

• Share - If people are having a conflict about who gets to use something, there may be a way to use the object at the same time.

• Take Turns - One way to share is to decide that one person uses it, and then the other person has a turn.

• Compromise - If both people give in a little, they compromise.

• Make a Peace Offering - One person gives a little gift or something that shows he or she wants to solve the conflict.

• Chance - One way to solve a conflict is by flipping a coin

From : Hazem M. Awadallah (4118/2001)

For : Abd Elkareem Radwan

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