CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Educate Your Customer. Use all 5 Senses. Train your staff . Great Features. WOW Them. Sell on Emotion. Unique Selling Proposition. Don’t take ‘no’ for an answer, just ‘how can we help you to..’ Reflect success, talk success. Moment of truth Networking. Special skills coaching. Personality profiles. Regular newsletters. Before & After ... ................
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