CaterTrax Streamlines Order Management Across Multi-Unit ...

CaterTrax Streamlines Order Management Across Multi-Unit Healthcare Operation

Learn how CaterTrax cured the operational pain points faced by this manually-managed, multi-unit healthcare foodservice system with a powerful suite of features tailored to support their catering and floor stock management needs.

Client Profile

This CaterTrax enterprise partner's healthcare division has a contract with a multi-unit HCA hospital system with three production locations. This multi-unit system supports 54 catering events and 333 floor stock orders that bring in over $15,000 per month, on average. They currently use CaterTrax's Catering and Floor Stock Solutions in all three of their locations and have been a CaterTrax client since 2017.

After implementing CaterTrax Solutions, this HCA hospital systems' Operations Manager shared "CaterTrax allows customers to see the cost of what they want ahead of time and has cut down quite a bit on the rush of last-minute orders that customers forgot to place."

The Challenge

Before CaterTrax, anyone walking into any of the client's three production locations could see just how much this client needed a software solution to organize operations and improve outdated, manual management processes. Frustrations ran high among customers and staff as kitchen personnel constantly relied on heroics to satisfy orders.

Implementing a scalable and repeatable solution was essential to heal the pain caused by unorganized, inefficient management processes.

Tedious, Manual Order Management Staff would run around to each unit with a list of items and their par levels to physically track and replenish floor stock.

Last-Minute Orders Caused Chaos Customers often forgot to place their catering orders, leaving staff scrambling to fulfill rush requests.

Poor Communication The menu was not easily accessible by customers so the phone would constantly ring throughout the day as staff fielded menu-related questions and manually recorded orders.

The Solution

The client moved from manual, timeconsuming management methods to the powerful functionality of CaterTrax's software, the TRAX Platform. Web-based management features allowed this client to better track expenses at a divisional level and helped put new processes in place that were scalable and repeatable. Comprehensive order data was held in a reliable system of record and allowed administrators deeper insight into business trends with rollup reporting capabilities across multiple locations.

Customers gained 24/7 access to catering menus and a user-friendly online ordering platform that gave them the ability to budget themselves and manage their own accounts. Business rules customized to meet the needs of each operation, coupled with an administrator-approval system, reduced lastminute orders and improved lead times.

Floor stock ordering was made available every day instead of just three days per week, and hospital units were made accountable for placing orders, instead of foodservice staff.

The Results

Implementing the Catering and Floor Stock Solutions across their multiple production locations streamlined the way this client managed their foodservice operation and lead to impressive results:

? Floor stock-related costs decreased approximately 35% by standardizing offerings and easily communicating item availability on a regional level.

? Repeat orders are easily copied to a new date, saving customers and staff time from manually filling out a new request each time.

? Catering order accuracy has greatly improved, driving customer satisfaction and reducing waste.

Discover the Benefits

CaterTrax's catering management software, the TRAX Platform, streamlined this client's multi-unit healthcare foodservice operation and currently supports more than 20,000 administrators in the foodservice industry who face similar challenges. Online ordering enhances the overall customer experience and the TRAX Platform's powerful back of house features improve the lives of caterers to drive business forward with flexible solutions tailored to meet your unique business needs.

Visit case-studies for more information on other industries CaterTrax serves and schedule time with a knowledgeable representative who will walk you through the countless ways our web-based software solutions

will help you take control of your business.

GET IN TOUCH

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Call: 1-800-975-8729

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