CaterTrax Streamlines Order Management Across Multi-Unit ...

CaterTrax Streamlines Order

Management Across Multi-Unit

Healthcare Operation

Learn how CaterTrax cured the

operational pain points faced by this

manually-managed, multi-unit healthcare

foodservice system with a powerful

suite of features tailored to support their

catering and ?oor stock management

needs.

Client Pro?le

This CaterTrax enterprise

partner¡¯s healthcare

division has a contract

with a multi-unit HCA

hospital system with three

production locations. This

multi-unit system supports

54 catering events and

333 ?oor stock orders that

bring in over $15,000 per

month, on average. They

currently use CaterTrax¡¯s

Catering and Floor Stock

Solutions in all three of

their locations and have

been a CaterTrax client

since 2017.

After implementing CaterTrax

Solutions, this HCA hospital

systems¡¯ Operations Manager

shared ¡°CaterTrax allows

customers to see the cost of

what they want ahead of time

and has cut down quite a bit on

the rush of last-minute orders

that customers forgot to place.¡±

The Challenge

Before CaterTrax, anyone

walking into any of the

client¡¯s three production

locations could see just

how much this client

needed a software

solution to organize

operations and improve

outdated, manual

management processes.

Frustrations ran high

among customers and

staff as kitchen personnel

constantly relied on

heroics to satisfy orders.

Implementing a scalable

and repeatable solution

was essential to heal

the pain caused by

unorganized, inefficient

management processes.

Tedious, Manual

Order Management

Staff would run around

to each unit with a list of

items and their par levels

to physically track and

replenish ?oor stock.

Last-Minute Orders

Caused Chaos

Customers often forgot

to place their catering

orders, leaving staff

scrambling to ful?ll rush

requests.

Poor Communication

The menu was not

easily accessible by

customers so the phone

would constantly ring

throughout the day as

staff ?elded menu-related

questions and manually

recorded orders.

The Solution

The client moved from manual, timeconsuming management methods to

the powerful functionality of CaterTrax¡¯s

software, the TRAX Platform. Web-based

management features allowed this client to

better track expenses at a divisional level and

helped put new processes in place that were

scalable and repeatable. Comprehensive

order data was held in a reliable system of

record and allowed administrators deeper

insight into business trends with rollup reporting capabilities across multiple

locations.

Customers gained 24/7 access to catering

menus and a user-friendly online ordering

platform that gave them the ability to budget

themselves and manage their own accounts.

Business rules customized to meet the

needs of each operation, coupled with an

administrator-approval system, reduced lastminute orders and improved lead times.

Floor stock ordering was made available

every day instead of just three days per week,

and hospital units were made accountable

for placing orders, instead of foodservice

staff.

The Results

Implementing the Catering and Floor Stock

Solutions across their multiple production

locations streamlined the way this client

managed their foodservice operation and lead to

impressive results:

? Floor stock-related costs decreased

approximately 35% by standardizing

offerings and easily communicating

item availability on a regional level.

? Repeat orders are easily copied to a new

date, saving customers and staff time

from manually ?lling out a new request

each time.

? Catering order accuracy has greatly

improved, driving customer satisfaction

and reducing waste.

Discover the Bene?ts

CaterTrax¡¯s catering management software,

the TRAX Platform, streamlined this client¡¯s

multi-unit healthcare foodservice operation

and currently supports more than 20,000

administrators in the foodservice industry who

face similar challenges.

Online ordering enhances the overall customer

experience and the TRAX Platform¡¯s powerful

back of house features improve the lives of

caterers to drive business forward with ?exible

solutions tailored to meet your unique business

needs.

Visit case-studies for more information on other industries

CaterTrax serves and schedule time with a knowledgeable representative who

will walk you through the countless ways our web-based software solutions

will help you take control of your business.

GET IN TOUCH



sales@

Call: 1-800-975-8729

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