BUILD A BETTER RESUME

COUNTY OF LOS ANGELES

BUILD A BETTER

RESUME

Tips for creating a resume that can help you get the job.

Los Angeles County

Human Resources YOUR CAREER STARTS HERE.

 GUIDE CONTENTS

INTRODUCTION

3

Purpose Of This Guide

3

What Is An Effective Resume?

3

Getting Started

3

RESUMES IN THE COUNTY

4

County Employment Process Overview

4

The Role Of The Resume

5

COMMON RESUME STYLES

5

Chronological

5

Functional

6

Combination

6

RESUME SECTIONS

7

Typical Resume Sections

7

Order Of Resume Sections

11

Information To Exclude

12

DESCRIBING WORK EXPERIENCE

13

Resume Versus Job Application

13

Individualizing Job Description Language

13

Recommended Structure

14

Deciding What Is Relevant

16

Additional Guidelines

16

General Writing Style

17

RESUME DESIGN

19

Basic Formatting

19

Usage Formatting

20

Layout

20

FINISHING STEPS

22

Self-Review Checklist

22

External Review

22

RESUME ALTERNATIVES

23

COVER LETTERS

23

CONCLUSION

23

APPENDIX

A. Resume Worksheet B. Sample Resumes C. Action Words D. Sources and Additional Resources E. Authors

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 INTRODUCTION

The Department of Human Resources (DHR) is committed to providing exemplary service to current and prospective employees of the County of Los Angeles (County). We are pleased to provide informational materials to support you as you participate in the County's employment process.

Purpose of this Guide

This Guide provides information on preparing an effective resume. It is designed for anyone who seeks to enter or promote within the County's workforce. It can benefit individuals applying for a first job and those who already have a work history. Specifically, this Guide will describe:

? how resumes function in the County's employment process ? common resume styles and information to help select the best style for you ? typical resume sections and guidelines on the content to include in those sections ? guidelines and a recommended structure for describing work experience on a resume ? tips on designing the formatting and layout of a resume

We provide several examples throughout this Guide to illustrate the recommendations we describe. The Appendix also contains additional tools and resources for you to use.

This Guide is intended to assist you in presenting your qualifications. Following the recommendations contained herein does not guarantee you will receive an employment offer.

What is an Effective Resume?

A resume is a marketing tool that "speaks" on your behalf to describe your professional qualifications to the reader. To be considered effective, it must be more than a summary of your job responsibilities and level of education. To be effective, your resume must have the following important characteristics:

? Focus. It should target a specific job opportunity and minimize or exclude irrelevant information. ? Proper Organization. It should present the most important information first and be structured in a

manner that makes sense for your unique professional background. ? Sound Expression. It should be concise and error-free as it actively expresses your qualifications. ? Visual Appeal. It should look professional, approachable, and easy-to-read.

These characteristics collectively work to guide readers in their understanding of your qualifications.

Getting Started

Writing any document involves a process. The particular process of writing an effective resume usually involves considerable time and effort. There will likely be several revisions before you perfect your resume. Follow the steps below to get started:

? Obtain an understanding of the job you are seeking. ? Make a list of your education and training that are relevant to that job. ? Make another list of your skills and experience that are relevant to the job. ? Brainstorm on specific accomplishments that illustrate your qualifications for the job.

A worksheet is provided in Appendix A to help you as you complete these steps.

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 RESUMES IN THE COUNTY

A resume is generally considered a tool to help you "get a foot in the door" with an employer and lead to an interview. In the County, a resume functions in a slightly different way. To understand that function, it is important to have a basic understanding of the County's employment process.

County Employment Process Overview

Like most public agencies, the County has a structured process in which employment applicants must participate. An overview of this employment process is provided below.1

When the County needs to fill vacancies in one of our 2,000+ job classifications, human resources will develop and open an examination for the job opportunity. An examination is the multi-stage process of identifying who is eligible to fill vacancies in a given job classification.

To announce an examination, human resources will post an official job bulletin on the DHR website. The job bulletin provides important information about the job opportunity (e.g., duties and salary) and its specific examination process (e.g., requirements, application materials, and testing procedures).

To be considered for the job opportunity, you must submit a job application and any other materials described on the job bulletin (e.g., degree or supplemental questionnaire). You can submit a resume as one of your application materials; however, it will not be accepted in lieu of a completed job application.

After you submit your application materials, an examination analyst will screen them to determine whether you meet the requirements described on the job bulletin. If the materials show that you do, the analyst will inform you about the next stage(s) of the examination (e.g., written test, interview, performance test).

If you successfully pass each stage of the examination, your name will be placed on the list of individuals eligible to fill vacancies in the job classification. Your name will be placed in a defined band of the list based on your final examination score (e.g., highest scorers in Band 1, next highest scorers in Band 2, and so on, with names listed randomly within each band).

As needs arise, hiring managers in County departments will review the eligible list to identify who they will consider and potentially hire for the specific vacancies in their work units. This is called canvassing the list. In general, hiring managers must contact individuals in the top band first, moving to each subsequent band as needed.

1 Executive and high-level management positions have a different employment process.

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The Role of the Resume

As shown in the process overview, there are many steps in the County's employment process. Although the examination analyst may review your resume in Step 4, in most cases he/she will primarily rely on the information on your actual job application to determine whether you are qualified to participate in the examination. Your resume serves its major role with hiring managers in Step 6. The following information elaborates on how resumes can be used by hiring managers canvassing an eligible list.

CANVASS METHOD 1

When canvassing a list, a hiring manager can choose to first review candidates' application materials to narrow the candidate pool to those he/she will consider. Because a resume is a concise summary, many hiring managers prefer and find it easiest to review a resume instead of other application materials.

CANVASS METHOD 2

When canvassing a list, a hiring manager can choose to contact all candidates to describe the specific vacancy in his/her work unit and request resumes from any interested candidates. The hiring manager may interview or further consider only the most qualified candidates based on his/her review of resumes submitted.

The role of the resume is to help draw a hiring manager's attention to YOU, particularly when there are numerous other individuals he/she can consider. The remaining sections of this Guide provide information on developing a resume that will be effective in the County's employment process. The word "reader" is used to reference examination analysts and hiring managers in County departments.

Although the County's internal transfer procedures are different from the employment process described above, County employees seeking internal transfers can also use this Guide.

COMMON RESUME STYLES

There are many ways to organize an effective resume, and the County does not have a preferred style. The following section describes the most common resume styles, including several inherent benefits and cautions regarding use of each style. Use this information to help identify the style that is best suited for presenting your qualifications. Appendix B contains resumes that illustrate these styles.

Chronological

This style focuses on where you have worked and how long you worked there. It lists your work experience in reverse chronological order, with your most recent position listed first. This style works best for individuals who have consistent work histories with no gaps. It also works well for those who have had increasing responsibility and who are seeking to advance in the same field.

? Easiest style to write and interpret

? Clearly shows a career progression

? Emphasizes employers for whom you have worked

? Is perceived to be more credible and fact-based

? Employment gaps stand out

? Highlights career stagnation (i.e., performing same job at same level for a long time)

? Easily shows frequent job changes or lack of work experience

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Functional

This style focuses on the types of work you have performed rather than where and how long you performed them. It groups your work experience into 3-8 major functional areas, describing responsibilities and achievements within each area. Functional areas can be competencies (e.g., leadership, change management, customer service, administrative support), functions or fields (e.g., human resources, accounting, social services, budgets, contracts), industries, (e.g., local government, banking, non-profit, retail), or other groupings that make sense based your experience.

? Emphasizes accomplishments across a varied or extensive career

? Easy way to directly relate your work experience to the information on the job bulletin

? De-emphasizes specific job titles and employers

? More challenging style to write

? Makes it difficult for readers to grasp specifics about your work history

? Can highlight a lack of range in the type of work you have performed (i.e., not many functional areas)

This style works well for the following types of job seekers:

o Have at least 10 years of experience o Change employers frequently (e.g., working in

freelance, consulting, or temporary positions). o Have gaps in their work history o Are changing careers

o Are re-entering the job market o Have professionally plateaued (i.e.,

experienced stagnant/idle career growth) o Have job titles that do not reflect the level of

skills used or experience gained

Combination

This style includes elements of both the chronological and functional resume styles. It outlines your responsibilities and achievements within major functional areas first, and then describes your work history in chronological order. This style works best for individuals who have consistent work histories (i.e., no employment gaps) and varied and/or extensive experience (i.e., at least 10 years).

This style is most effective and impactful if you have standout accomplishments.

? Easily shows a career progression

? Emphasizes accomplishments across a varied or extensive career

? Easy way to directly relate your work experience to the information on the job bulletin

? Employment gaps stand out

? Highlights career stagnation (i.e., performing same job at same level for a long time)

? Easily shows frequent job changes or lack of work experience

Regardless of the resume style you select, we recommend that you tailor your resume for a specific job opportunity. This requires that you obtain information about the job opportunity, such as that provided on a job bulletin or by a hiring manager/designee during the canvassing process. Although creating a targeted resume can be challenging, it helps readers quickly see how your qualifications match their specific needs. As such, you will need to create multiple versions of your resume that address different job opportunities.

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 RESUME SECTIONS

Your resume should provide enough information to enable the reader to know who you are, where you can be reached, and why you are qualified for the job opportunity. To best facilitate this for the reader, categorize the information on your resume into clearly distinguishable sections. The next section of this Guide provides information on resume sections.

Typical Resume Sections

Information on typical resume sections is provided below. Note that a single resume should not include all of these sections. Rather, select the sections to include on your resume that make the most sense based on your individual background. The sections are listed below in alphabetical order.

Activities A bulleted list of unpaid activities (e.g., community involvements and volunteerism) in which you currently are, or previously have been, involved. An effective activities section includes reference to your role (e.g., any leadership positions you held).

| Examples: ? March of Dimes Team Leader, Fire Department, Green County, 2012-2014 ? Charitable Giving Coordinator, Fire Department, Green County, 2010-2014 ? Volunteer, Los Angeles Food Bank, Thanksgiving Holidays, 2003-2012

This section could also be called Community Involvements, Philanthropy, or Volunteer Work.

Awards and Honors A bulleted list of any work-related honors and awards you have received. An effective honors and awards section specifies the award you received, the entity that issued the award, the date you received the award, and any noteworthy details about the award.

| Examples: ? Employee of the Month, Capstone Industries ? July 2012 and December 2014 ? Service Excellence Award, Green County Water Agency, presented by the Director ? May 2011

Certifications and Licenses A bulleted list of your professional certifications and licenses. Note that professional certifications are different from award certificates you have earned. To be effective, this section should include the full name of the certification or license along with its acronym, if any, because some readers may be more familiar with the acronym. Additionally, for a certification or license that must be renewed, indicate the certification or license number, and active date or date range, if any.

| Examples: ? Cisco Certified Network Associate (CCNA), 2011 ? California Notary Public Commission, April 2012 to April 2016, Commission #123456 ? California State Bar, License Number #123456

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Education A description of your formal academic achievements. An effective education section lists your academic achievements in reverse chronological order (i.e., most recent achievement listed first) and specifies the degree awarded (e.g., B.A., B.S., M.A., M.S., J.D., Ph.D., etc.), major, minor (if any), and name and location of the college or university. Certifications earned from a college or university should also be included in this section. | Examples: ? M.A. Public Administration, Loyola Marymount University ? Los Angeles, CA ? B.A. Public Policy with a Minor in Economics, University of San Diego ? San Diego, CA In general, the more recently you have attended college, the more education related details you may want to provide because you will most likely have relatively less work experience. If you have been working for fewer than five years, you may include your grade point average (overall and/or in major, if 3.0 or higher), relevant courses, scholarships, honors, thesis or dissertation topic, etc. | Examples: ? Ph.D. Accounting, University of Washington ? Seattle, WA Dissertation: Dynamic Learning Effect In Public Finance and Risk Management ? B.S. Mechanical Engineering, Texas A&M University ? College Station, TX Honors Scholar Graduate, Distinguished Military Graduate, GPA 3.45 / 4.0 If you have not earned a degree, indicate the number of credits earned and/or your status toward acquiring the degree (e.g., expected completion date and/or "degree in progress" or "candidate"). | Example: ? A.A. Business (in progress), Southern California College ? Los Angeles, CA 36 units earned toward degree; expected completion June 2015

Generally, we recommend only including the year you earned a degree if it was earned within the past five years. Additionally, do not list your high school diploma unless you have not completed any college courses.

Military Service A brief bulleted list about your military service. Include this section to inform the reader of your military service that is in addition to education, non-military work experience, or other qualifications related to the job opportunity. An effective military service section includes the branch of service, highest rank, clearances, decorations, and type of discharge, if applicable. Do not include this section if you have extensive military experience or if you have exclusively worked in the military, as such experience would be described in greater detail in other section(s) of your resume (e.g., work experience or qualifications summary).

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