Supervision and Mentoring in CWS

SUPERVISION AND MENTORING IN CHILD WELFARE SERVICES

Guidelines and Strategies

Insoo Kim Berg

Technical Consultants Sam Braus John Cole

Stephanie Reilly Patricia Scieszinski Samantha Surowiec

September, 2003

NEW Partnership for Children and Families, 2003

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May be reproduced for training purposes, with proper citations

Participating Supervisors and Directors

Karen Berge - Sheboygan County Dawn Buchholtz ? Waushara County Amy Hendrick - Outgamie County Carolie Fox - Marathon County Jerry Koeppel ? Portage County Laura Kuehn ? Lac Du Flambeau Tribe Robert Macaux ? Florence County Mike Sadlier ? Department of Health and Family

Services - Rhinelander Greg Schieck ? Vilas County Marilyn Schreuder ? Wood County Mary Salzer ? Winnebago County Terry Smyth ? Vilas County Cheryl Tatro ? Wood County Carol Wright ? Marquette County Mary Wiatrowski ? Winnebago County Mary Wallace - Manitowoc County

Advisory Committee

Mark Campbell ? Department of Health and Family Services - Madison

Laura Kuehn ? Lac du Flambeau Indian Child Welfare Robert Macaux ? Florence County Pam Peterson ? Door County Al Rolph ? Fond du Lac County Michelle Weinberger-Burns - Outagamie County

Sponsorship & Funding

NEW Partnership for Children and Families University of Wisconsin--Green Bay Grant from the Federal Children's Bureau

NEW Partnership for Children and Families, 2003

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May be reproduced for training purposes, with proper citations

Contents

Introduction: thinking from "Out of the Box"

5

Wisdom from the Field

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Shifting Paradigms in Child Welfare8

Shift in Supervision Paradigm: "Leading from One Step Behind"

12

Challenges for supervisors

Looking ahead and paving the way

Supervisory tasks

Assumptions of supervision and management

What and How of Supervision:

21

Wisdom from the field: Supervisors share their experiences

How were you oriented to your position of supervisor?

Wisdom from the field

How did you learn to be a good supervisor?

Wisdom and tips from the field

What would your workers say you do that's helpful to them?

Wisdom and tips from the field

What are team-building activities you do currently or have done?

Wisdom and tips from the field

How would your workers rate your job performance?

Wisdom from the field: worker evaluation of supervisor

How do you know your workers are doing well in the field?

Suppose there is a training manual for supervisors?

If you were to participate in an ongoing peer-mentoring group

What features would it have to offer to keep you involved?

Wisdom from the field: Peer support group

Some Useful Tools for "Not-Knowing" Skills

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Importance of collaborative language

Skills for goal negotiation

Skills for exception exploration

Supervisor feedback: Power of compliments

Scaling questions

Relationship questions

Challenging workers while being supportive

Worker empowerment

Strategies for Managing Difficult People

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Strength-Based Case Conference Protocol

93

Peer Mentoring

98

NEW Partnership for Children and Families, 2003

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May be reproduced for training purposes, with proper citations

Appendix

101

Introduction: Thinking from "Out of the Box" The University of Wisconsin-Green Bay received funding from the Children's

Bureau, Dept. of Health and Human Services in order to develop an innovative approach to supervision that reflects the shift in child welfare practices as well as supervisor training. We wanted this project to be consistent with the goal of the funding, as well as being reflective of new ways to train supervisors in the field of child welfare. We recognize that supervisors in the field of child welfare are the most knowledgeable and experienced experts on what to teach and how to influence their workers and their colleagues since this is what they do day in and day out. This document reflects current supervisors' voices as well as the new and useful techniques that chart the direction of changes in child welfare. We address two dimensions of supervisors' tasks: training of workers and training or mentoring of other supervisors.

NEW Partnership for Children and Families, 2003

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