Lesson5 Exercise_AssetMap



Leadership & Organizing for Change

IHI Open School Change Agent Network

Your Organizing Sentence

“I am organizing (WHO — leadership & constituency) to do (WHAT — measurable aim) by (HOW — tactics) because (WHY — motivating vision) by (WHEN—timeline).”

Lesson 5 Exercise: One-To-One Meetings

This week, your assignment is to conduct and reflect on one-to-one meetings in the context of your project. One-to-one meetings build or further develop relationships with members of your project’s leadership team; members of your IHI Open School Chapter; colleagues or leaders in your organization; classmates, faculty, or administrators on your university campus; and/or members of your community.

Part 1: Conduct One-to-Ones

Approach each one-to-one meeting with the following questions in mind:

1) What does this person value? What is her history of acting on her values?

2) What interests does this person have? How can my project support her interests?

3) What skills and assets does she bring to this work?

4) What are our opportunities to make a mutual exchange?

5) What specific commitment are we making to take action and continue building this relationship?

As you conduct each one-to-one meeting, progress through the five steps below:

Step #1 – Get the person’s attention.

• Reach out by email, phone, or in person to schedule intentional time together.

Step #2 — Describe your interest and purpose.

• Be clear about your reason for the meeting. For example, “I am working on a project to improve the health of our university campus and I want to recruit students from various professional backgrounds to work together in new ways. I’d like to find out about your interests, tell you a little bit about the project, and see if you’d be interested in playing a role.”

• Confirm the time you have together to clarify in advance when your one-to-one will end.

Step #3 — Elicit and Explore.

• Learn about the other person’s values, interests, skills, and assets. Create space to listen. Probe with open-ended “why?” questions to get to choice points and specific experiences that shaped his or her life. Explore key themes:

o Values: Why did you decide to pursue this profession, or project? Why does it matter to you? What calls you to leadership? Where did you learn those values?

o Interests: What keeps you up at night? What’s your vision of how things could be different? What are you interested in doing or learning? What do you see as barriers and as opportunities to meet your interests?

o Assets: How would you characterize your leadership strengths? What other skills or experiences might you drawn on?

• Briefly share your own story and make connections to commonalities and differences. Be specific and avoid speaking about concepts abstractly. Explore your lived experiences that inform why you care about the work you are leading, and discuss the resources that come from each of your experiences.

Step #4 — Make an Exchange.

• Be explicit about articulating the exchanges happening during the meeting, such as sharing information, support, appreciation, challenge, and insights.

• As you listen, take mental notes about what you are discovering, and think strategically about authentic and possible exchanges of assets. It may not be the same exchange that you originally imagined.

Step #5 — Seek a Commitment.

• Solidify any next steps as clear commitments. If appropriate, make a specific “ask” of the person with whom you are meeting. Set a date and time as a way to secure the commitment. If the person does not want to get involved directly, ask him/her to introduce you to others. Look for ways where you might find points of synergy and seek a commitment.

• Follow up on the commitment that you are making.

Part 2: Reflection

Once you’ve finished your one-to-ones, take a moment to reflect on the experience. Answer the six questions below.

1. How do one-to-ones compare with other types of conversations? For example, how are they different from an interview or a sales pitch?

2. What did you find most challenging about conducting a one-to-one meeting?

3. What did you find most rewarding about conducting a one-to-one meeting?

4. How can you and your leadership team further employ this relationship-building tactic to engage others in your project?

5. Brainstorm what you now know about your “us.” (Remember that a “story of us” draws upon shared experiences to overcome challenges and a sense of hope that together we can make a difference.)

• What challenges have you faced together? What choices did you make in response to those challenges? What happened as a result? What values does it reveal?

• What stories demonstrate shared purpose, goals, and values?

• What stories offer hope that together we can create real change together?

6. From the list you just brainstormed, craft a “story of us.”

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Lesson 5 Exercise

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