Brand Attracts… Engagement Retains!

Brand Attracts... Engagement Retains!

Presented by: Mike Williams, Senior Consultant Wilson Learning Worldwide

Celebrating 50 Years!

Orlando, Florida

? Wilson Learning Worldwide Inc. All rights reserved.

Purpose, Process, Payoff

Purpose

Challenge you to think about engagement in an actionable way!

Process

The Business case for engagement The 5 elements that leaders can affect

to enable engagement in their organisation

Payoff

Clarity about ways that you can make a difference in your organisation.

? Wilson Learning Worldwide Inc. All rights reserved.

78% of business and HR leaders rate Retention and Engagement as urgent or important

Schwartz, Bersin & Pelster (2014). Global Human Capital Trends 2014: Engaging the 21st-century workforce

79% believe they have a significant retention and engagement problem

You can't have engaged customers without engaged employees.

? Wilson Learning Worldwide Inc. All rights reserved.

Business Results

Employee Engagement

Results

Customer Engagement

Operating Income

? 19% Increase

Net Income ? 13% Increase

* American Society of Training & Development (ASTD) report entitled, "Learning's Role in Employee Engagement"

? Wilson Learning Worldwide Inc. All rights reserved.

Earnings per ? Almost 28%

Share

Increase

What Business Are We In?

"The energy business-- human energy"

? Wilson Learning Worldwide Inc. All rights reserved.

The Choice Model

? Pseudo complying ? Waiting and seeing ? Disengaging

5-15%

Proactive

? Fully committed ? Participating ? Willfully complying

CHOICE

80-90%

Inactive

? Grudgingly complying ? Resisting ? Motivated to get even

5-15%

Reactive

? Wilson Learning Worldwide Inc. All rights reserved.

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