Home - Elder's Ace Hardware



PART-TIME SALES ASSOCIATE EVALUATION REPORT

Name_______________________ Date________ Store #________ Evaluated by______________________

|Expectations: |Exceeds |Meets |Below |

| |Expectations |Expectations |Expectations |

|CUSTOMER SERVICE | | | |

|Supports “Our Mission” & Fundamentals of Helpfulness (The 6 E’s) | | | |

|Effectively fills the role of Customer Coordinator (consistent use of magic question) | | | |

|Prioritizes customers & consistently executes 20ft. Rule | | | |

|Projects enthusiasm & sense of urgency to assist customers (Ace pace) | | | |

|Effectively uses 2-way radio & responds quickly to assist and load | | | |

|Quickly asks for assistance from management when needed (never say NO) | | | |

|OPERATIONAL DISCIPLINES | | | |

|Takes initiative to thoroughly complete daily tasks (Duty Lists, Elder’s “To Do” List) | | | |

|Consistently completes daily shelf conditioning in assigned areas | | | |

|Helps maintain “support” areas at exceptional level (backroom, services, etc.) | | | |

|Displays sense of urgency & accuracy in putting out freight (24hr. rule) | | | |

|Consistently & correctly completes store logs (special orders, services, etc.) | | | |

|TRAINING & DEVELOPMENT | | | |

|Maintains minimum of 70% completion on development plan (proactive) | | | |

|Attends off-site training sessions/meetings as needed | | | |

|Assists in properly training others as needed (daily duty lists, training checklists, etc.) | | | |

|PERSONAL QUALIFICATIONS | | | |

|Attendance and promptness | | | |

|Flexible to adjust schedule as needed & willing to cover other’s shifts | | | |

|Accepts instructions well & works well independently | | | |

|Remains productive & does not hinder productivity of others (grouping) | | | |

|Avoids personal phone calls, visits, cell phone use, personal internet use | | | |

|Works well with others & maintains professional/respectful speech | | | |

|Maintains positive attitude (even in the challenging times) | | | |

|Consistently displays professional appearance (dress code, hygiene, hair, etc.) | | | |

Notes:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Associate signature _____________________________Evaluator signature ____________________________Date___________

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download