Home - Elder's Ace Hardware
PART-TIME SALES ASSOCIATE EVALUATION REPORT
Name_______________________ Date________ Store #________ Evaluated by______________________
|Expectations: |Exceeds |Meets |Below |
| |Expectations |Expectations |Expectations |
|CUSTOMER SERVICE | | | |
|Supports “Our Mission” & Fundamentals of Helpfulness (The 6 E’s) | | | |
|Effectively fills the role of Customer Coordinator (consistent use of magic question) | | | |
|Prioritizes customers & consistently executes 20ft. Rule | | | |
|Projects enthusiasm & sense of urgency to assist customers (Ace pace) | | | |
|Effectively uses 2-way radio & responds quickly to assist and load | | | |
|Quickly asks for assistance from management when needed (never say NO) | | | |
|OPERATIONAL DISCIPLINES | | | |
|Takes initiative to thoroughly complete daily tasks (Duty Lists, Elder’s “To Do” List) | | | |
|Consistently completes daily shelf conditioning in assigned areas | | | |
|Helps maintain “support” areas at exceptional level (backroom, services, etc.) | | | |
|Displays sense of urgency & accuracy in putting out freight (24hr. rule) | | | |
|Consistently & correctly completes store logs (special orders, services, etc.) | | | |
|TRAINING & DEVELOPMENT | | | |
|Maintains minimum of 70% completion on development plan (proactive) | | | |
|Attends off-site training sessions/meetings as needed | | | |
|Assists in properly training others as needed (daily duty lists, training checklists, etc.) | | | |
|PERSONAL QUALIFICATIONS | | | |
|Attendance and promptness | | | |
|Flexible to adjust schedule as needed & willing to cover other’s shifts | | | |
|Accepts instructions well & works well independently | | | |
|Remains productive & does not hinder productivity of others (grouping) | | | |
|Avoids personal phone calls, visits, cell phone use, personal internet use | | | |
|Works well with others & maintains professional/respectful speech | | | |
|Maintains positive attitude (even in the challenging times) | | | |
|Consistently displays professional appearance (dress code, hygiene, hair, etc.) | | | |
Notes:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Associate signature _____________________________Evaluator signature ____________________________Date___________
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