Statutory Consumer Protection Agencies



Statutory Consumer Protection AgenciesCompetition and Consumer Protection CommissionEnforces consumer protection legislation & investigates breaches.Enforces Irish and EU competition law in Ireland and investigates breaches. Informs consumers about their rights & personal finance through a consumer helpline, public awareness campaigns and their websitesAdvises the government, its agencies & public bodies on how proposed legislation campaigns and their websites.Advises the government, its agencies and public bodies on how proposed legislation or regulations could impact markets in terms of competition or consumer welfare.Office of the OmbudsmanDeals with complaints made against pubic bodies in IrelandExample: Ombudsman Peter Tyndall since 2013Complaint process: Consumer lodges a complaint against a public body with the office of the ombudsman which examines the case and determines does the complaint require an investigation.The ombudsman will investigate the complaint and inform the consumer of its decision.The ombudsman only has the power to make a recommendation and its findings are not legally binding.The ombudsman cannot the force the public body to accept or act upon the decision.If the public body fails to act upon the decision of the ombudsman, the ombudsman may make a report to the house of the oireachtas. Citizens Information Provides advice and info to consumers i.e. consumer rights, social welfare payments, family law and provided on its website, through phone services or in citizens information centres throughout the country.MABS is supported and funded by the CIB.National Standards Authority of IrelandSet out and enforce quality and safety standards for goods and services.Runs the ISO 9000 scheme- internationally recognised award given to companies that achieve high standards with their goods and services.Voluntary AgenciesConsumer Association of Ireland Set up in 1966Protect, promote and represent the interests of Irish consumers.Publishes consumer choice magazine.Represents consumers on various bodies and international organisations.Lobbying the government for improvements in consumer legislation.Carry out research to produce reports with objective information for consumers on products and services.Advertising Standards Authority of IrelandEstablished and financed by the advertising industry to promote high standards in advertising and marketing.Aims to ensure all commercial advertisements are:legal, honest and truthfulprepared with a sense of responsibility to the consumer.Investigates complaints made by the public regarding advertisements and has the authority to instruct the advertisement to be modified or removed ................
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