Ticket: # 1282462 - Centurylink Monopoly and customer ...

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Ticket: # 1282462 - Centurylink Monopoly and customer discrimination

Date: 10/23/2016 12:31:09 AM City/State/Zip: Spokane, Washington 99223 Company Complaining About: Centurylink _____________________________________________________________________________

Description

Centurylink has a monopoly over internet service at my address, and has been punishing me for complaining daily by disconnecting my service, then telling me it's this problem or that then sending me to the next person then the next never fixing my problem. They claimed to send a technician to my house,who never showed up but claimed that he did. So I called and complained, and then they say that they'll send someone out on Friday between six a.m. to 8 p.m. and I don't even need to be there. Well I was there and still nobody showed up. So i called to complain, and they said that he did. Well I would have seen someone stop by and my internet might be working. Then they said that they will send someone next Wednesday. I said i don't believe you, so connect me with someone who can close and cancel my account so she did. And as soon as I asked the person that they connected me with to cancel my account, he immediately hung up on me. I can't imagine getting them to complete their part of our agreement without a million more problems and I haven't even seen a bill yet.

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Ticket: # 1282602 - Unwanted commercial email messages sent to our mobile phones

Date: 10/23/2016 11:16:14 AM City/State/Zip: Austin, Texas 78704 Company Complaining About: Drs. Foster And Smith _____________________________________________________________________________

Description

Hello there, We are reporting a company which is in violation of the CAN-SPAM Act of 2003. We are receiving hundreds of unwanted commercial email messages per month to our mobile phones from a U.S. based business that will not honor our requests to unsubscribe from their email messages. We have clicked on their "Unsubscribe" button dozens of times and confirmed our unsubscribe request, but it has not stopped the email messages at all. The company has not complied with our request. We have sent the company email messages through the form on their website and have asked to unsubscribe from their emails, but the company still has not complied. We have also called the company on the phone and spoken with representatives numerous times, but the company has STILL not complied. They still continue to send us hundreds of unwanted commercial email messages to our mobile phones. Upon speaking with other customers of theirs as well, it seems like ALL of their customers are going through the exact same thing with this company, so it isn't just us who are affected by this company's violation of the law. The company name is "Drs. Foster and Smith", and their website is located at . We are not sure how to stop this lawbreaking company from continuing to send us emails, so we are hopeful that you can help us.

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Ticket: # 1283050 - Unstable Internet

Date: 10/23/2016 7:22:07 PM City/State/Zip: San Marino, California 91108 Company Complaining About: Time Warner _____________________________________________________________________________

Description

Internet disconnects many times every hour. TWC has been contacted numerous times over the years. They refuse to rectify issue.

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Ticket: # 1283428 - Verizon censorship of emails

Date: 10/24/2016 9:36:48 AM City/State/Zip: Marietta, Georgia 30064 Company Complaining About: Verizon Wireless _____________________________________________________________________________

Description

Certain emails with political content will not open on Verizon wireless phone. They were opening up until 2 weeks ago. They are censoring my e-mails. They do not have that right.

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Ticket: # 1283601 - Abuse of email ervice by the internet service provider -Optimum

(CableVision)

Date: 10/24/2016 11:10:23 AM

City/State/Zip: East Northport, New York 11731 Company Complaining About: Optimum (cablevision) _____________________________________________________________________________

Description

As an internet customer of Optimum (CableVision), I'm entitled to 10 email accounts, each with a 5

GB of storage space. For years, I have used my email account (b) (6)

for all of my

electronic communication with all suppliers and service providers I deal with in my personal life. All

important notices from my suppliers and service providers are received through the aforementioned

email address. I have had many service problems with Optimum/CableVision before, resulting in filing 2 previous FCC complaints. Those complaints were related to internet service not provided as it should. So, there is a documented back track of optimum abuse at personal level. Lately I started

getting pop ups whenever I open my email account in Microsoft outlook. Those pop ups state that I

have used over 90% of the space allocated to my email account. For every email I download from the

server, a pop up appears, you can imagine how annoying!

I took the initiative and deleted about 40% of existing emails (by transferring to another email account). To my surprise, Optimum still showed a usage percentage of 88%.

On 10/12/16, I called optimum complaining about my email account above. Per Optimum's webmail, that account was 88% full. Per my actual audit, the account was 45% full at most (1.8 MG used of 5MG allowed). I was told by the representative that optimum will escalade this email issue to its "engineers" for "investigation" and they will let me know in 24-48 hours. I was told that they don't put communication in writing including my request of receiving the result of their review by email. I found a phone message on 10/12/2016, from an optimum representative stating that they stand by the 88% as displayed on optimum's webmail, and that, I have to take into consideration "the other pop accounts related to the parent". Since I had no idea what that meant, I called optimum again same evening and spoke with a rep who did not know what that phone message mean and asked if I click on other folders under that email account to see if there were other files there which may have contributed to the 88%. I told him that I already went through that process and there were no file. I however- clicked on the other folders to double check as requested by the rep, and found some trivial files (small in size) in the 'deleted messages" folder. I deleted those trivial files and somehow, the indicator went down showing 54% from 88%! I told the rep about that and he said ok. I asked how did that happen, and he said he doesn't know. I thought that percentage was close enough to my own count (1.8 GB) and thought may be the optimum indicator was corrected finally. But then came a big surprise: I logged on to optimum's webmail to check my email only to find all my email messages were gone!!! I called optimum again, and as usual, I did not get any answers to my question, instead I was given the run around, I must say by now, intentionally. I requested to speak to a supervisor who said he will escalade this issue to "optimum engineers" and they will let me know in 24-48 hours about their "investigation". When I stated the importance of my emails, he -the supervisor- kept saying we offer email as curtsey as if he was trying to avoid future responsibility of what happened to my email. I made sure that supervisor understands that unfair pop

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