ED 211 778. 4 Shapiro, Norma Getting Down to Business: …

DOCUMENT RESUME

ED 211 778.

CE 031 062

4

AUTHOR

TITLE

Shapiro, Norma

Getting Down to Business: Answering Service, ModUle

'17. [Student Guide]. Entrepreneurship Training

;,Component.

American Institutes for Research in the Behavioral, '

Sciences, Palo -Alto, Calif.

.e

Office of Vocational and Adult Educatiod (ED),

Washington, D.C.

Mayi81

'

INSTITUTION

SPONS AGENCY

PUB DATE

CONTRACT

NOTE

300 -79 -053.5

s-

AVAILABLE FROM

89p.; For related documents see CE 031 026-101 and CE

031 324.

Wisconsin Vocational Studies Center, 964 Educational"

Sciences Bldg., Madison, W4 53706 (Order No.

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ETC100J1, $6.00. 25% discount on 100 or more oUsame".

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EDRS PRICE

DESCRIPTORS

IDENTIFIER='S

.

J..3

MF01/PC04 Plus Postage.

Administrator Role; Advertising; *Business

Administration; *Busines Education; *Business

Skills; Financial Support; Learning Activities;,

Learning Modules; Money Management; Recordkeeping;

Salesmanship; Secondary Education; *Service

Occupations

*Answering Services; *Entrepreneurship; Small

Businesses

ABSTRACT

"This module on owning and operating an answering

'service is one of 36 in a series on entrepreneurship. The

introduction tells the student what topi6s will be covered and

suggests other modules toread in related occupations. Each unit

includes' student goals, a case study, and a discussion of the unit

subject matter. Learning activities are.divided into individual'

activities, discussion questions, and a group activity. UnitWind

subject' matter) in this module are planning ypur business (dkfferent

types of services and their clients;' competition; legal

requirements); choosing-6 ;pcation (elements to con4der); getting

money to start (buiiness description; starting money;, cost of

equipment and an office); being in Charge (hiring staff; job,

dOxiption; application form; training staff); organiiing the work

(Signing up clients; the basic message; the special request; old

messages); setting prices (how,,to determine price; what will people

pay); advertising and selling (advertising methods; advertising

cost's); keeping financial records (hOw to bill; how, to keep records');

and keeping your business successful (profit/loss statement; how to'

raise profits; computers).4 A .summaryeand quiz' complete the document.

(A teacher's guide is available for thie"module.) (CT)

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Entrepreneurship Training Components

GETTING DOWN TO BUSINESS:

3v

Answering Service

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Module 17-

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the. information reported herein was obtained pursuant

t.

( ontract

300-79 -0535, Of fice of Vocational and

\d'u I t Lducat ionj U.S. Edu .a'tion Department. Contractors

undertakinw such projec s under government sponsorship

are encouraged to documc t information according to

their observation and professional judgment. Conse-

a

Tient lv.,. informat,ion, points of view, or opinions stated

do not nece,,sarilv represent official Education Departn t pos i,t\ion or. policy .

b.

0

GETTING DOWN TO BUSINESS:

Answeriig Service

Norma Shapiro

May 1981

Developed at the American Institutes for Researc

under support from the

Office of Vocational and Adult Education

U.S. Education Department

4

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