Brooklyn Technical High School Per



Brooklyn Technical High School Per. _____ Date ________ Name ___________________________

Computer Repair, Upgrade, Management & Maintenance Review for Exam #1, MP4

1) What is the name of the lower level of software drivers that support PC Cards?

A) PCMCIA services B) Socket services C) Card Services D) I/O Services

2) How many Type III cards can typically fit into a laptop at one time?

A) One B) Two C) Three D) Four

3) In meters, what is the maximum length between two full-speed USB devices using 20-gauge shielded cables?

A) Six B) Five C) Three D) Two

4) When a new USB mouse is plugged in, the laptop does not recognize that a device has been added. What is the most likely cause of the problem?

A) The device was plugged in while the system was running

B) The device was plugged in while the system was off, then booted.

C) The system is running Windows 98.

D) The system does not yet have the proper drivers loaded

5) Regular Parallel PC Cards are ____ -bit, while CardBus PC Cards are ___-bit.

A) 8,16 B) 16, 32 C) 32, 64 D) 64, 128

6) What is the typical use for Type II PC Cards?

A) Additional RAM B) Hard Drives C) Flash Memory D) I/O devices like modems and NICs

7) How many pins does a Parallel PC card have?

A) 30 B) 40 C) 68 D) 168

8) Which of the following is NOT a benefit of laptop design?

A) Portability B) Increased Performance C) Desktop Replacement D) Higher-Quality Construction

9) Which laptop input device was released with the IBM Thinkpad series of laptops?

A) Touchpad B) Touchball C) Trackpoint D) Touchway

10) Which laptop input device is a flat surface that you can draw on with your finger to control the mouse pointer?

A) Touchpad B) Touchball C) Touchpoint D) Touchway

11) Which laptop accessory allows you to power your laptop from a car or airplane?

A) AC adapter B) DC Adapter C) Battery Converter D) Automotive Wizard

12) ____ is used as an expansion method for external peripherals like mice, web cams, printers, and so on, and is popular on laptops and desktops alike.

A) FireWire B) Serial C) Parallel D) USB

13) Which kind of laptop was designed to look and function like a paper notebook?

A) Clamshell PC B) Tablet PC C) Paper PC D) Notebook PC

14) Which type of PC Card is used most often for expansion devices like NICs, sound cards, and so on?

A) Type I B) Type II C) Type III D) Type IV

15) What is a typical input device for a PDA?

A) Keyboard B) Mouse C) Stylus D) Voice

16) What is the primary benefit of adding more RAM to a laptop that uses shared memory?

A) Improved battery life B) Improved system performance C) Improved video performance

D) None. Adding more RAM is pointless with systems that use shared memory

17) Clara’s laptop has a DVI connector to which she has connected a projector. As she prepares to make her presentation, however, nothing comes up on the projector screen. The laptop shows the presentation and the projector appears to be functional, with a bright white bulb making a blank image on the screen. What’s most likely the problem?

A) She needs to plug in the projector

B) She’s running the laptop on batteries. You need to plug in laptops to use the DVI connector.

C) She needs to update her PC Card services to support projectors

D) She needs to press the Function key combination on her keyboard to cycle through monitor modes.

18) What is the standard aspect ratio for Wide Screen Movies?

A) 4:3 B) 10:6 C) 16:9 D) 16:10

19) What does the W in from the letters describing laptop screens indicate?

A) Widescreen B) Windows C) Woofers D) Rabbit

20) The advertisement for the laptop at right lists the following “large 17-inch diagonal widescreen WXGA+ TruBrite® display” What is the TruBrite display?

A) A resolution of 1920 X 1200

B) A resolution of 1400 X 1450

C) An aspect ratio of 16:19

D) A brand-name for high-gloss laptop LCD screens

21) Laptop screens come with two types of finish. The high gloss finish offers ability to view outdoors. What is the name of the finish that doesn’t view well in the outdoors in the daylight?

A) Indoor finish

B) Extended Graphics finish

C) Matte Finish

D) Super Outdoor Finish

22) What computer uses the OS at right?

A) Laptop B) PDA C) Desktop D) Tablet PC

23) Into what slot on your laptop would you plug in the 34mm ExpressCard w/All-in-One Card Reader?

A) In the ExpressCard slot

B) In the PC card slot

C) In the parallel card slot

D) In SD Card slot

24) Which is NOT a difference between PC Cards and Express Cards?

A) Express Cards are serial and PC Cards are parallel.

B) ExpressCards don’t require socket or card services like the way PC cards do.

C) ExpressCards are shorter than PC cards

D) ExpressCards provide Wireless Networking capability and PC cards don’t

25) Which service recognizes the function of a PC card when it is inserted?

A) socket services B) card services C) rocket services D) hard services

26) A user complains that her laptop is really hot and is freezing up and rebooting. You ask her how does she know it is hot. She says that the pillow she put underneath is hot. What would you say to this person?

A) Flip the pillow every few minutes B) Pillows are a fire hazard

C) Put the laptop on your lap D) Put the laptop on a flat, hard surface

27) What is the purpose of the port replicator pictured at right?

A) To offer ports that may not be on your computer or connect to non portable components such as a printer

B) To give you twice as many ports as you would have on a normal laptop.

C) To play a video game that you would only be able to play on a desktop.

D) Servers as a non-portable MP3 player

28) The laptop pictured at right uses DDR2 667MHz memory. The maximum memory supported is 4GB. It has 2 memory slots. Right now it has 2GB of memory. You want to get it 4GB of memory. Which memory would you get?

A) Centon 512MB PC3200 DDR 400MHz Memory

B) HP 1024MB PC5400 DDR2 667Mhz SODIMM Memory

C) PNY 2048MB PC5400 DDR2 667MHz SODIMM Memory

D) Crucial 2048MB PC8500 DDR3 1066MHz Memory

29) Which hard drive would you get for the laptop at right?

A) HP / 72.8GB / 10K / Ultra-320 / SCSI / OEM / Hard Drive

B) Seagate Barracuda 7200.9 80GB Hard Drive - 7200, 2MB, Ultra ATA-100, EIDE, OEM

C) Samsung HD753LJ SpinPoint F 750GB Hard Drive - 7200, 32MB, SATA-300

D) Toshiba HDDR250I02X 250GB 2.5" Mobile Hard Drive - 5400, 8MB, SATA-150, Retail

30) The device pictured at right is an example of

A) A modular drive B) An optical mouse

C) A web camera D) A biometric device

31) Why is it a good idea to defragment on a laptop?

A) To reduce read write time on hard drive to save on the battery

B) To have your applications find your files faster

C) To save your applications save your files faster

D) To increase the speed at which you surf the internet

32) To save power, you can configure your power options in Windows. How do you access the power window at right?

A) Through Device Manager

B) Trough System Tools

C) Through the Screen Saver Tab

D) Via ScanDisk

33) Which type of PC Card will allow the insertion of a hard drive?

A) Type I B) Type II C) Type III D) Type I and II

34) We recently passed around a laptop where you could barely see the Windows GUI but it was very dark. Which of the components died out?

A) Backlights B) Inverter

C) Lamp D) LCD Panel

35) Which of the following connectors supports 5.1 Sound?

A) Mini-Audio B) Composite

C) S/PDIF D) DVI

36) Why do some PCs share their main RAM with video?

A) To reduce cost B) To increase speed

C) To reduce heat D) To reduce airflow

37) Which of the following would least likely be a pointing device on a laptop PC?

A) USB Trackball B) PS/2 Mouse

C) Touch pad D) Serial Mouse

38) A client has asked you to recommend a printer. She wants to print multi-part point of sale forms. The client is not particularly interested in the quality of the printer’s output, but emphasizes the importance of printing receipts in triplicate. What type of printer should you recommend?

A) Laser B) Dot Matrix C) Ink Jet D) Dye Sublimation

39) Identify the correct statement regarding battery disposal

A) To dispose of dead batteries, place them in the trash can

B) Check the battery label for information on special disposal procedures

C) Destroy all used batteries by burning them

D) All batteries can be recycled.

40) Ken just bought a laptop with 512 MB of RAM, but Windows says he only has 448MB of RAM. What is the first thing he should suspect?

A) The laptop has bad RAM B) The laptop has a hidden partition

C) The laptop is using shared video memory D) The laptop is reserving some RAM for hibernation

41) Do biometric security devices replace the need for passwords?

A) No, thumbprints are not unique, so biometrics are not adequately secure

B) Yes, thumbprints are unique, so biometrics are foolproof

C) No, because no device is foolproof, biometrics should be part of a security strategy that includes passwords.

D) Yes, the biometrics device’s primary purpose is convenience so entering a password is a waste of time.

42) What should you do with old laptop batteries?

A) Throw them away B) Place them in a metal case and throw them away

C) Donate them D) Determine your local laws for hazardous material disposal

43) Which is not used to add hardware devices to laptop computers?

A) Address Expansion Bus B) USB Expansion Bus

C) Mini-PCI Expansion Bus D) PC Card Bus

44) Pamelas’s laptop will start only if the AC adapter is plugged into the laptop. What component/function is most likely to cause this problem?

A) Bad AC input port on laptop B) Bad flyback transformer on laptop

C) Bad Battery D) Bad battery interface

45) Lenny has just learned about shared video memory on laptops and so he is curious to find out how much RAM is reserved for video on his laptop. He is surprised to discover that his 1GB of memory is all shown by Windows! What is happening?

A) His video is not currently sharing B) He has turned sharing off

C) The shared memory is so small that it is not even listed

D) This laptop does not used shared memory

E) This laptop does not need any time of RAM for video

46) Which of the following is the light that powers the LCD screen on a laptop?

A) Front light B) Back light C) Silver light D) Reverse light

47) What is the name of the standard that defines power management for laptop computers?

A) PBIOS B) ACPI C) LPM D) IrDA

48) If a computer is fully operational, which of the following global states is it in?

A) G0 B) G1 C) G2 D) G3

49) Which of the following devices are commonly seen as PCMCIA Type III cards?

A) Motherboards B) Sound Cards C) Network Adapters D) Hard Drives

50) Which of the following laptop states keeps the session in memory and puts the computer in a low-power state that you can quickly resume from?

A) Hibernate B) Sleep C) Shutdown D) Lock

51) Which of the following is NOT an example of a memory-card format?

A) MicroSD B) MicroCF C) SIM D) MMC

52) Which of the following is an example of a hot-swappable device?

A) PS/2 keyboard B) USB mouse C) DDR3 DIMM module D) PCIe graphics adapter

53) PCMCIA Type II cards are how many millimeters thick?

A) 3.3 B) 5 C) 10.5 D) 12.5

54) You have a laptop that doesn’t have any video. Its power lights are on. You plug in a known working external monitor and toggle the LCD cutoff switch, and there is no video on the external monitor either. What most likely needs to happen?

A) You need to reinstall the video driver.

B) You need to replace the LCD screen.

C) You need to try a second external monitor

D) You need to service the laptop’s video card.

55) Which of the following battery chemistries has the longest life when used with portable computing devices?

A) NiCd B) NiMH C) Alkaline D) Li-Ion

56) Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops?

A) NiCD B) NiMH C) Li-poly D) Li-Ion

57) Which of the following expansion buses uses serial communication and is capable of operating in USB and PCIe modes?

A) Express Card B) CardBus C) Mini-PCI D) FireWire

58) Which tab of the Display Properties dialog box in Windows XP has a button that launches Power Options Properties, allowing you to enable hibernation and set power schemes, among other things?

A) Settings B) Desktop C) Screen Saver D) Themes

59) Which component allows you to keep desktop devices, such as keyboard, monitor, and mouse, permanently connected so they can be used by an attached laptop?

A) Docking station B) Keyboard, video, mouse (KVM switch)

C) Print server D) USB Hub

60) The process by which the processor slows down to conserve power is called?

A) Underclocking B) Cooling C) Disengaging D) Throttling

61) How do laptop hard drives differ from desktop hard drives?

A) Laptop hard drives use completely different standards than those used by desktop hard drives for communication with the host

B) Laptop hard drives are solid state; desktop hard drives have spinning platters

C) Laptop hard drives require a separate power connection; desktop hard drives are powered through the drive interface

D) The most common form factor of a laptop hard drive is about an inch smaller than that of a desktop hard drive

62) Which laptop input device is a flat surface that you can slide across your finger to control the cursor?

A) Touchpad B) Trackball C) Pointstick D) Mouse

63) The display on your laptop appears warped and fuzzy. You plug in an external monitor, and the image on it is fine. What is the most likely cause of the problem?

A) The video card B) The LCD display C) The motherboard D) The video driver

64) A user calls in saying his laptop won’t power on. He charged it all night so he knows the battery is fine. What should you have him do first?

A) Plug the laptop in using an AC adapter and try to power it on

B) Replace the battery with a spare and try to power it on

C) Toggle the battery power switch on the front of the laptop, then try to power it on

D) Send the laptop in for service

65) Where can you obtain the service manual for a laptop computer?

A) By pressing F1 while in Windows

B) By pressing F2 while the system is booting up

C) It comes as a paper copy with the laptop

D) From the manufacturer’s website

66) Which of the following laptop components is responsible for providing brightness?

A) Backlight B) Inverter C) Screen D) Backdrop

67) Which LCD component is responsible for providing the right kind of power to the monitor?

A) Backlight B) Inverter C) Screen D) Backdrop

68) Which laptop component is often upgraded with an external PCMCIA device?

A) Video Card B) Motherboard C) Network Card D) Keyboard

69) Your laptop has 2GB of installed memory and uses shared video memory. If the video card is using 512MB, how much is left for the rest of the system?

A) 2GB B) 1.5GB C) 512MB D) Cannot determine

70) Which of the following memory module form factors are commonly used for laptops?

A) Dual Inline Memory Modules (DIMMs)

B) Small Outline DIMMs (SODIMMs)

C) Single Inline Memory Modules (SIMMs)

D) Rambus Inline Memory Modules (RIMMs)

71) The MOST common video RAM technology on laptop video cards would be ______. Select the correct answer from the following?

A) DDR SDRAM B) SODIMM C) SIMM D) DIMM

72) Which of the following types of batteries has the shortest battery life?

A) nickel metal-hydride (NiMH)

B) nickel cadmium (NiCD)

C) nickel-lithium (Ni-Li)

D) lithium-ion (Li-Ion)

73) a 1.4 GHz laptop is operating at 800 MHz, the MOST likely cause is that ______.?

A) processor throttling technology is being used

B) the incorrect processor is installed

C) the jumper settings are incorrect

D) hyper threading technology is being used

74) To remove dust from inside a laptop, which of the options below should the technician use?

A) Alcohol swabs

B) Compressed air

C) Gently blow the dust out

D) Pressured air

75) When the RJ45 Port on the laptop at right physically goes bad, what is quick inexpensive solution?

A) Replace the motherboard with a working RJ45 port

B) Buy a second laptop with a working RJ Network port

76) What device is pictured at below?

A) Laptop B) Touchpad C) Battery D) PCMCIA Card

77) Some laptops detect an external monitor automatically. Others require

which key in combination with another key?

A) CTRL B) FN C) Windows Logo D) Alt

78) A typical backlight technology is?

A) CRT B) CCFL C) LCD D) LED

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