Performance Improvement: What Matters Most

Performance Improvement: What Matters Most

Jessica Jones, CHFP Managing Director

jjones@ 303-619-1379

RaNae Wright, MHA Community Market Leader

ranae.wright@ 513-236-9092

Copyright ? 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization

Art and Science of Performance Improvement

Why Implement Performance Improvement Getting Started

Performance Improvement Tools and When to Use Tips and Traps

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Copyright ? 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization

We Are Studer Group?

Mission To make healthcare a better place for employees to work, physicians to practice medicine, and patients to receive care.

Vision To be the intellectual resource for healthcare professionals, combining passion with prescriptive actions and tools, to drive outcomes and maximize the human potential within each organization and healthcare as a whole.

What We Do

? Apply evidence-based tactics to achieve and sustain exceptional clinical, operational, and financial outcomes

? Develop web-based software solutions for operational alignment and process efficiency

? Provide a wealth of educational resources-- including books, training videos, webinars, and institutes

Awards

Received the 2010 Malcolm Baldrige Quality

Award Ranked #5 on Great Place to Work? 2014 Best Small

& Medium Workplaces List

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Copyright ? 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization

Communicating: The Suggested Sequence

Why What How

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Copyright ? 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization

WHY: Connecting Heart and Mind

Heart (People)

Mind (Process)

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Copyright ? 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization

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