Passionate – about achieving results



JOB DESCRIPTIONCAVS is an organisation committed to safeguarding and promoting the welfare of children and vulnerable adults and has an expectation that all staff, Trustees and volunteers share this commitment and our values.POST TITLE:CAVS Volunteer ManagerPOST GRADE:NJC Scale 26POST SALARY:?23,824HOURS OF WORK:37 Hours POST LOCATION:The White House, Kiln Road, Benfleet, Essex SS7 1BU. REPORTS TO:Head of Operations and SchemesPURPOSE OF THE SERVICE:To proactively recruit, provide training, manage volunteers and volunteer supported activity and events, in support of the organisation’s schemes, associated projects and contractual requirements.Volunteer Manager (VM)– Job DescriptionThe Volunteer Manager will be responsible for both the strategic development and tactical delivery of volunteer recruitment and process management that is required in this role. This is an exciting opportunity to work with a diverse team of talented, friendly people who are passionate and committed to assisting those most vulnerable. Reporting into the Head of Operations and Schemes, the VM will work closely with senior management and CAVS teams to design and implement the development, planning cycle volunteer recruitment, training, tactical delivery and retention of volunteers in support of the work that is undertaken to underpin CAVS schemes. The VM will have leadership qualities and personal attributes that supports both independent working as well as strong teamwork to ensure effectiveness, efficiency and the overall delivery of the service, both to CAVS as an organisation and our volunteers.The VM will be responsible for supporting new developments as well as maintaining working relationships as appropriate to generate a volunteering support network to underpin CAVS charitable ambitions.This is an expansive role and has direct accountability for all volunteers, including Volunteer led activities. The VM is responsible for the delivery of the overarching volunteer recruitment strategy, tactical delivery; engagement and management oversight.In line with our values the post holder will support team members and volunteers to maximise potential and performance; the post holder will share experience and knowledge to support a culture of trust, high performance, ambition and appreciation. In an ever changing business environment the need to be flexible is a prerequisite and therefore the role description outlined herein is not exclusive to this post as there may be the need to change and assign different or additional operational responsibilities to accommodate business, contractual developments and obligations. MAIN DUTIES AND RESPONSIBILITIES OF THE POST:To act as a champion for volunteering.To take responsibility as the day to day lead for the volunteering programme/s.Manage and oversee volunteer led activities/sessions meeting contractual requirements.Manage and oversee Volunteer Essex and KPI reporting.To develop and implement marketing, communication and engagement initiatives to heighten the profile of volunteering, which in turn will facilitate and fulfil recruitment needs. Maximise social media profiles to provide targeted and informative messages to assist volunteer recruitment and raise the profile and awareness of CAVS support services and projects.Assist team leads to review, update and manage volunteer role descriptions to ensure the needs of CAVS clients are met.Manage the volunteer recruitment process by conducting interviews, managing DBS checks, and provide induction training.Nurture best practice through ongoing volunteer training and development.Manage key events that support recognition of volunteers and their work; oversee and support volunteers at events that CAVS host/attends throughout the year in line with corporate calendar plans.Recruit volunteers from existing and previous service users and the wider community.Liaise with CAVS team members, who will identify where volunteer support assistance is required. VM will facilitate the inclusion of volunteers by schemes to meet new or ongoing business needs, including recruitment and training.Identify volunteering roles within the organisation, matching and supporting volunteers into that role.Develop and implement a programme of supervision to support volunteers.Track volunteers: monitoring and evaluation, satisfaction surveys, exit interviews, case studies and volunteer profiles.Review and update the content and detail of the volunteer handbook.Management of reporting and record keeping for monitoring, contractual and reporting purposes.Manage a team of volunteers to provide reception cover at another nearby location.Manage a team of volunteers to track and document new volunteers through the application process. Oversee the timely and accurate entry of volunteer data and updates into Charity Log.Manage and oversee volunteer led activities/sessions, meeting contractual requirements.Manage and oversee the Volunteer Essex undertakings and associated KPI reporting requirements.Assist Head of Operations and Schemes with a review and update of volunteer recruitment, retention and employment processes. PERSON SPECIFICATION:EssentialDesirable SkillsExperience in recruiting, training and managing volunteers/people.Social media and marketing competency and skills. Presentation skills.Leadership and strong interpersonal communication skills.Ability to develop and engage with cohorts of people from a variety of backgroundsProject management proficiencyProficiency in suite of Microsoft Software.Good writing and presentation skills.Project developmentExperience in CRM system such as Charity Log.AbilitiesAbility to motivate and engage peopleExcellent organisational skills and the ability to work under pressure and to deadlinesAbility to assess risk and carry out risk assessmentsGood administration skills, IT data-base skills and the ability to maintain project monitoring for contract reporting.Experience of working in a voluntary organisation in the health or social care sectorExperience of managing a teamPersonal experience of volunteeringStrong negotiation and facilitation skillsQualificationsQualifications equivalent to, or that demonstrates competence at:5 GCSEs A-C or demonstrably equivalent abilityKnowledgeUnderstand the need for confidentialityUnderstand the different motivations for volunteeringHave an appreciation of a matrix work environmentUnderstand the legislation and best practice relating to volunteers.CIRCUMSTANCES SPECIFIC TO THE POST:The post holder must hold a current driving license and have access to a car for business.Must be able to work flexible hours, including evenings and weekends if required.VALUES AND BEHAVIOURSPassionate – about achieving resultsConstantly strives to do an excellent jobIs professional and positiveTakes responsibility for monitoring and achieving targetsStrives to ensure continued improvements by working both independently and jointly with the teams and volunteersAgrees standards and intervenes promptly and constructively to tackle inappropriate behaviour or poor performanceLearns from mistakesGood timekeepingTo work with colleagues and partners to achieve: Key Performance Indicators and associated positive outcomesResponsive – to clients’ needsListens and responds to stakeholders in ways that show courtesy, respect and understanding of their individual needs.Maintains clear communication with clients regarding expectations and progress.Takes responsibility for resolving queries and responding to requests, within service standards/timeframesReceives and acts on client feedback positivelyMonitors client satisfaction, actively seeking feedbackUses feedback and information to improve the way things are doneTakes personal responsibility for correcting problems and resolving mistakes positivelyInspirational – and bold in thinking and solutionsIs receptive to change, being open to new ways of workingActs promptly and decisively to overcome obstacles and provide solutionsApplies good practice to meet service needsAnticipates and takes action in order to create and seize opportunities as well as to avoid problemsTakes an overview of complex situations to generate new perspectives – ‘thinks outside the box’Seeks out good practice within their field and uses it to support and improve what we doReacts positively to problems / issues, developing solutionsSupportive – of others’ input and perspective, working as oneTreats colleagues with respect and values them as individualsMaintains positive relationships with colleaguesSupports colleagues and is flexible towards others’ needsPractices open and honest two-way communication, listening to others and actively sharing informationContributes to team dialogue/meetings in order to develop own and team performanceShares resources or provides support to further cross-team and/or cross-functional workingSeeks out the input of others, to establish views, an inclusive environment in order to deliver servicesBrings people together to share insights in relation to common goals to facilitate informed decisions.MotivatingEncourages others, acknowledges their effortsShares skills and knowledge in areas of own expertise, to support othersMakes sure those they are working with have all the necessary information to do the jobTakes action to enable team to achieve maximum contribution, ensuring/providing appropriate structures, resources and staffingCommunicates vision, direction, and outcomes clearly, motivating others to achieveShows belief and confidence in staff, delegating appropriately and encouraging staffProvides regular, balanced feedback and ongoing coaching to the team and individualsAcknowledges and rewards good work, celebrating team and individual successesDemonstrates flexibility and the positives of behaviours and thinkingHOURS OF WORKBoth full time or reduced hours would be considered for the right applicant as there are several options open to CAVS to accommodate support in this role and to the team.This role will require the post holder to be flexible between 8am – 8pm although core hours will be agreed following interview. As stated some evening and weekend work will be necessary at varying times throughout the year to meet the needs of activity and training within the business.ANNUAL LEAVEHoliday entitlement is 25 days per annum pro-rata. Holiday entitlement increases by one day per year after five years’ service to a maximum of 30 days. Annual leave year runs from 1 April – 31 March.TRAVELTravel throughout the locality will be required for which mileage will be reimbursed. Car mileage is paid at the NJC recommended rate.CAVS is an organisation committed to the safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, Trustees and volunteers to share this commitment and our values. ................
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