CSRS/FERS New Claims Processing Time

Days

CSRS/FERS New Claims Processing Time

90

80

70

Monthly Average

60

Processing Time in

Days

FYTD Average

50

Processing Time in Days

Average Processing

Time Goal in Days 40

30

20

Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19

Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20

Jul-20 Aug-20 Sep-20

Month

Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20

Claims Received

9,012 7,510 5,782 13,264 10,792 10,048 6,993 7,877 8,201 8,000 8,878 7,456 7,044 7,822 5,205

Claims Processed

Inventory

(Steady state goal is 13,000)

Monthly Average Processing Time in

Days

FYTD Average Processing Time in

Days

Average Processing Time Goal in

Days

6,911

19,729

63

63

60

8,077

19,162

61

62

60

6,925

18,019

60

61

60

8,162

23,121

58

60

60

10,543

23,370

46

57

60

13,217

20,201

50

55

60

9,392

17,802

56

55

60

8,451

17,228

62

56

60

6,928

18,501

60

56

60

8,088

18,413

55

56

60

9,715

17,576

50

56

60

7,656

17,376

57

56

60

6,538

17,882

59

59

60

7,314

18,390

62

61

60

6,687

16,908

66

62

60

60

60

60

60

60

60

60

60

60

*Disability determinations are only included in the pending number after approval. **Pending retirement cases produced in less than 60 days, on average took 36 days to complete; whereas cases that were produced in more than 60 days, on average, took 130

days to complete.

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