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UNIFORM

INFORMATION BOOKLET

Supplied by

February 2013

Contents

| | |Page No. |

|1. |Contact Information |3 |

|2. |Garment Allocations |4-7 |

|3. |Ensuring A Correct Fit |8 |

|4. |Measuring Points |9-10 |

|5. |Size Chart |11-12 |

|6. |Ordering Your Uniform-Dimensions Website |13 |

|7. |Delivery & Admin Control |13 |

|8. |Uniform Returns/Returns Form |14-15 |

|9. |Uniform Care |16 |

|10. |Quick Reference Guide |17-19 |

|11. |Uniform System User/Administrator Request Form |20-21 |

|12. |“Exception” Order Forms |22-23 |

|13. |FAQ’s |24-25 |

1. Contact Information

Below you will find all of the contact details of the UPS team who will be happy to assist you, however in the first instance please call Katie Davies on the dedicated UPS Helpline.

|Name |Position |Telephone |Email |Comments |

|Katie Davies |UPS Helpline |+44 (0) 1332 856800 |katiedavies@dimensions.co.uk |Used for day to day |

| | | | |queries |

|Sue Dunhill |Customer Services |+44 (0) 1332 697234 |suedunhill@dimensions.co.uk |Used for day to day |

| |Supervisor | | |queries |

|Paul Farrar |Account Manager |+44 (0) 1332 697018 |paulfarrar@dimensions.co.uk |Queries on invoicing |

| | | | |and garments |

|UPS Inbox |N/A |N/A |ups@dimensions.co.uk |General queries |

Address: Dimensions Corporatewear

3 Long Acre

Willow Farm Business Park

Castle Donington

DE74 2UG

United Kingdom

Dimensions Corporatewear Hours of Business:

Monday – Friday 9.00am – 5.00pm GMT

Please be assured that in the event that the UPS Uniform Helpline is unavailable, your call will automatically be diverted to another team member who can help.

UPS Uniform Helpline: + 44 (0) 1332 856918

Contact: Katie Davies

2. Standard Issue

|Job Type: Spanish/Spanish Catalan Driver |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1841 |Shirt Jac |6 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |2 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

| | |

|Job Type: French Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1822 |Cap Stocking |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |1 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|1873 |Socks |2 |

| | |

|Job Type: German Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |7 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|Job Type: United Kingdom/Ireland Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1822 |Cap, Stocking |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|1873 |Socks |2 |

| | |

|Job Type: Austrian/Belgium/Swiss Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

| |

|Job Type: Danish/Finnish/Norwegian/Swedish Driver |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1822 |Cap, Stocking |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|1873 |Socks |2 |

| | | |

|Job Type: Italian Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |6 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1853 |Trousers |2 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

| | |

|Job Type: Netherlands Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|1873 |Socks |2 |

| | |

|Job Type: Swiss Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1823 |Cap Mesh |1 |

|1834 |Windbreaker |1 |

|1837 |Hood |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

| | |

|Job Type: Israeli Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1841 |Shirt Jac |12 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|1873 |Socks |2 |

| |

|Job Type: Ethiopia/Greece/Ivory Coast/Kenya/Reunion/UAE |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1823 |Cap Mesh |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1851 |Shorts |2 |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

|1873 |Socks |2 |

| | |

|Job Type: MMEA NEE OTHER Driver | |

|Product Code |Product Description |Allocation |

|1801 |Diad Bag |1 |

|1811 |Belt |1 |

|1821 |Fabric Cap |1 |

|1841 |Shirt Jac |10 |

|1843 |S/S Shirt | |

|1845 |L/S Shirt | |

|1853 |Trousers |3 |

|1863 |Vest |1 |

|1864 |Jacket Liner |1 |

3. Ensuring A Correct Fit - A Guide To Measuring

As per UPS Corporate guidelines your Driver Uniform has been designed for your working environment. Please refer to the size charts and measuring guidelines below.

1. Measurements should always be taken by somebody else – drivers should not measure themselves.

2. Drivers being measured should stand relaxed on a flat surface.

3. To ensure a comfortable fit, the measuring tape should be held with two fingers between the tape and the body.

4. Drivers should follow the body illustrations to ensure that the correct area is being measured.

a) Chest measurements should be taken at the widest point with the tape held flat against the shoulder blades.

b) Waist measurements should be taken at the narrowest point with the tape held flat against the back.

c) Hip measurements should be taken at the fullest point with the tape held flat.

5. Remember that the length of the garment is important to a good fit. The required length should always be measured and checked before ordering.

6. Once all appropriate measurements have been taken and noted, the measurement/sizing table should be used to define the correct size to order.

Special Measures and Special Garments

To order Special Measures and special garments please request the relevant order form from the Dimensions Helpdesk on +44 (0) 1332 856918 or email a request to ups@dimensions.co.uk

When ordering a special measure, please ensure that all measurements are completed in the relevant section of the order form including your height.

Special Measure garments will be made to measure and delivered within 6 weeks.

Please note that special measures should only be ordered for people who fall outside the size chart, i.e. over a size 52 (UK)/ 66 (D/EU) chest or 48 (UK)/ 66 (D)/ 60 (EU) waist for men, or under a size 34 (UK)/ 44 (D/EU) chest or 28 (UK)/ 44 (D)/ 36 (EU) waist for men.

If you need a tape measure to help attain the correct sizes please call the Dimensions Helpdesk on +44 (0) 1332 856918 or email ups@dimensions.co.uk

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5. Size Chart – Actual Body Measurements

Male Size Chart Jackets & Shirts– UPS

|UK – Germany – European – Windbreaker/Jacket Liner/Vest/Pullover |

|1 |

|UK – Germany – European – Sleeve Lengths |

|For Size - S |For Size - M |For Size - L |For Size - XL |

|SH = 29-30” OR 72-76CM |SH = 30-31” OR 75-79CM |SH = 31-32” OR 77-81CM |SH = 32-33” OR 80-84CM |

|R = 31-32” OR 77-81CM |R = 32-33” OR 80-84CM |R = 33-34” OR 82-86CM |R = 34-35” OR 85-89CM |

|LN = 33-34” OR 82-86CM |LN = 34-35” OR 85-89CM |LN = 35-36” OR 87-91CM |LN = 36-37” OR 90-94CM |

|XL = 35-36” OR 87-91CM |XL = 36-37” OR 90-94CM |XL = 37-38” OR 92-97CM |XL = 38-39” OR 95-99CM |

| | |2X = 39-40” OR 98 -102CM |2X = 40-41”OR 100 -104CM |

|UK – Germany – European – Shirts |

|1 |

Male Size Chart Trousers – UPS

|UK – Germany – European – Male Trousers |

|1 |

Female Size Chart – UPS

|UK – Germany – European - Shirts – Jackets – Vest – Pullover - Trousers |

|1 |

|6 |

6. Ordering Your Uniforms – Using the Dimensions Website

Please refer to the Administrators User Guide for the Dimensions Uniform Ordering System (DUOS)

7. Deliveries and Admin Control

Deliveries

Garments are delivered to individual drivers in personalised packs. Each pack contains a label on the outside showing the wearer’s name and employee number plus a list of the garments enclosed. All deliveries will be sent via the UPS International Network

Order Receipt Instruction

On receipt of delivery, please check the despatch note carefully against the garments received. Tick off the contents against the despatch note to ensure that all garments have been correctly included within the despatch.

Discrepancies

In the event that there is an item missing, i.e. it appears on the despatch note but is not included in the parcel, circle the item on the despatch note and note “SHORT DELIVERY”. You must sign the despatch note and contact the Dimensions Helpdesk on +44 (0) 1332 856918 or email to ups@dimensions.co.uk immediately after the shortage has been identified.

You will not be invoiced for short deliveries.

The despatch notes will only show garments that have been despatched to the site. If a garment has been ordered but isn’t delivered or appear on the despatch note, DO NOT REORDER. The order will remain on the Dimensions order system and will be delivered automatically when the stock becomes available.

8. Uniform Returns for Short and Wrong Deliveries

(Male and Female)

For the UPS Centre Manager

If any Drivers have received garments where the size is unsuitable:

← Ensure the relevant item(s) are circled on the despatch note. Keep a copy of the despatch note for future reference.

← Reorder the replacement garment on the Dimensions Website.

← Complete a Returns Form for the item(s) you need to send back. NB: if this paperwork is not completed in full it may not be possible to issue a credit.

← Package garments for replacement, along with a copy of the returns form and arrange for the garments to be returned using the UPS Network.

← To ensure you receive a credit please make sure that the garment is in a resalable state. Do NOT mix new and soiled garments within a package.

← Please send goods to Dimensions Corporatewear, Unit E, Acton Close, Acton Road Industrial Estate, Long Eaton, Notts, NG10 1FZ

FULL CREDITS ARE GIVEN ON NEW AND

RE-SALEABLE GARMENTS ONLY

UNIFORM RETURNS

|HAVE YOU RE-ORDERED YOUR UNIFORM ON THE |

|DIMENSIONS UPS WEBSITE? |

SLIC Number . . . . . . . . . . . . . . . . Location Name: . . . . . . . . . . . . . . . . . .

PLEASE ENCLOSE A COPY OF THIS FORM WITH ANY GARMENTS BEING RETURNED

|Garments Returning (Style Code) |Size |

|Name: | |

|Contact Tel No: | |

|Email address: | |

|SLIC Code: | |

|Centre Name: | |

|Delivery Address(s) | |

| | |

| | |

| | |

| | |

| | |

Note: Controller or T & A Manager approval required for New Uniform System User/Administrator)

Request Approved: ………………………………………

Date………………………………………..

Scan and email to the UPS Shared Service Centre

Uniform System User/Administrator Request Form (cont…)

The UPS ordering Centre should use the above “Uniform System User/Administrator Request Form” when requesting any of the below from Dimensions:

1. Setting up a new user for the Dimensions website

2. Setting up a new delivery address

3. Resetting a website password if the user has forgotten their password

The Centre Manager needs to highlight which request they are making on the above form. The form must then be emailed to agnieszkaposlednia@

Once this is authorised it will be forwarded to Dimensions where the request will be actioned.

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Men’s UPS Driver Exception Order Form

UPS International Centres

|Surname |First Name |

|Branch Address |SLIC No. |

| |Telephone No. |

This form can only be used for exceptional circumstances

Reason for order: ( Special Measure

( Website down / no internet access

Please use the Dimensions website for standard uniform orders

|Product Code |Description |Sizes |Size |LENGTHS |Quan |

| | |Available |Required |(Where appropriate) | |

| | | | | | |

|1801 |UPS Diad Bag |M | | | |

|1811 |Male Leather Belt |24-54 | | | |

|1821 |Solid Baseball Cap |NS-XL | | | |

|1822 |Knit Cap |NS-XL | | | |

|1823 |Mesh Baseball Cap |NS-XL | | | |

|1836 |Windbreaker Jacket |SMSH- 2XXL | | | |

|1837 |Windbreaker Hood |M | | | |

|1841 |Male Shirt Jac |XS-4X | | | |

|1843 |Male SS Shirt |XS-4X | | | |

|1845 |Male LS Shirt |2XXS-3XLN | | | |

|1851 |Male Shorts |26-56 | | | |

|1853 |Male Trouser |262X-28XL | | | |

|1855 |Lightweight Trouser |26XS-56XL | | | |

|1863 |Unisex Vest Liner |SM-4XB | | | |

|1864 |Unisex LS Jacket Liner |XSSH-4X2X | | | |

|1873 |Socks |M-L | | | |

|1885 |Un-insulated Pullover |XS-4X | | | |

|1886 |Insulated Pullover |XS-4X | | | |

If you need to order a special measure garment please contact the Dimensions helpdesk for the appropriate form.

Centre Manager __________________________________________________

Date ________________________________

Once completed please send this order form to:

Dimensions Corporatewear Ltd, 3 Long Acre, Willow Farm Business Park, Castle Donington, DE74 2UG

Telephone: 01332 856918 Fax: 01332 856958

Email: ups@dimensions.co.uk

Ladies UPS Driver Exception Order Form

UPS International Centres

|Surname |First Name |

|Branch Address |SLIC No. |

| |Telephone No. |

This form can only be used for exceptional circumstances

Please use the Dimensions website for standard uniform orders

|Product |Description |Sizes Available |Size |Length |Quantity |

| | | |Available |(circle as | |

| | | | |required) | |

| | | | | | |

|1842 |SS Shirt Jac |0-26 | | | |

|1844 |SS Shirt |XS-4X | | | |

|1852 |Shorts |0-22 | | | |

|1854 |H/Weight Trouser |0-22 | | | |

|1856 |L/Weight Trouser |0-22 | | | |

|1842 |SS Shirt Jac |0-26 | | | |

|1842 |SS Shirt Jac |0-26 | | | |

If you need to order a special measure garment please contact the Dimensions helpdesk for the appropriate form.

Centre Manager __________________________________________________

Date ________________________________

Once completed please send this order form to:

Dimensions Corporatewear Ltd, 3 Long Acre, Willow Farm Business Park, Castle Donington, DE74 2UG

Telephone: 01332 856918 Fax: 01332 856958

Email: ups@dimensions.co.uk

FAQ’s

1. How can I reach you?

a. UPS Helpdesk: +44 (0) 1332 856918

b. UPS Fax: +44 (0) 1332 856958

c. Email: ups@dimensions.corporatewear.co.uk

2. I have a question regarding sizing for an employee. Can you help me?

Call us at +44 (0) 1332 856958 during normal business hours, Monday-Friday 9.00am-5:00pm GMT or email your question to ups@dimensions.co.uk

3. May I still fax orders?

Dimensions will accept faxed orders for those garments that are “exceptions” and cannot be ordered through the website.

4. How do I check order status?

The Dimensions website will show the “order history” for those orders placed by UPS. Please click on “order history”.

The associated UPS Tracking Number is displayed against any despatched orders.

5. Where do I get more forms?

Forms are available on the forms tab of the Dimensions website. You may print copies of the driver forms in cases where you need to order “exceptions”.

6. How do I return garments to Dimensions?

Garments can be boxed and sent back to Dimensions with a Returns Form enclosed to the below address:

UPS Garment Returns

Dimensions Corporatewear

Unit E

Acton Close

Acton Road Industrial Estate

Long Eaton

Nottingham NG10 1FZ

Please find the returns form in Section 8 of this guide.

7. I have an employee with special sizing or special garment needs.

What can I do?

Please call the UPS Dimensions Helpdesk at +44 (0) 1332 856918. A representative will be glad to assist you with options. Please also contact the helpdesk to receive information on specialist garments.

8. I need to send my package via UPS Express Saver rather than UPS

Standard?

Please call the UPS Dimensions Helpdesk at +44 (0) 1332 856918 or email on ups@dimensions.co.uk. A representative will change your order status so that it is sent via Express Saver not Standard Service.

UPS Express Saver should only be used as an exception or where UPS Standard doesn’t deliver to your country.

9. What do I do if the website or my PC is not working?

Use the UPS Driver Exception Order Form found in the Wearer Guide to order the required garments. Email the form through to Dimensions at ups@dimensions.co.uk or fax it to 01332 856958

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