Internet Explorer (IE) - Clear Cache Steps
Internet Explorer (IE) - Clear Cache Steps: 1. Open IE 2. In IE, go to Tools > Internet Options
3. When the Internet Options window appears, click Delete button on General tab under Browsing History:
4. When the Delete Browsing History window pops up, ensure that everything is checked with the possible exception of Passwords which is optional and click the Delete button. Note: "History" may be grayed out, so that it cannot be checked.
5. Close out the Internet Options pop-up by clicking OK and close IE browser session Continue with Java Cache clearing instructions below.
Java - Clear Cache Steps: 1. Start > Settings > Control Panel 2. Double click on the Java icon 3. When the Java Control Panel pops up, click on the Settings button:
4. When Temporary File Settings pops up, click on Delete Files:
5. When Delete Files and Applications pops up, ensure all the three boxes are checked and click OK:
6. After the Delete Files and Applications pop up closes, click OK to close out of all of the other Java windows 7. Then, open a new IE browser session, go to the application web site and click login.
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