City of San Dimas –residentIAL RESOURCES GUIDE

Ninety-six percent of USAA home insurance policy holders report that USAA representatives meets their commitment in calling back customers quickly about claims. The most likely result of USAA’s efforts is: a. management empowerment b. retailer-customer synergy c. customer satisfaction d. transactional marketing e. disintermediation ANS: C . When customer expectations regarding product ... ................
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