Cancelling EBT cards when someone leaves a SNAP household
Cancelling EBT cards in the event of a death
When your customer passes away, get their benefits closed ASAP. There is not need to wait until the end of the month-that is a myth!
On a single person SNAP case you will want to cancel the benefits, but if you cancel the EBT card before deleting benefits-things get tricky, even downright impossible. Please check the benefits before canceling the card to see if there are benefits that need to be deleted.
Here are the things you need to know:
1. If the EBT card has not been canceled AND the benefits in the issuance month (month being canceled) have not been touched (not partially used) - the benefits can be deleted from the benefits issuance screen.
2. If the card has not been canceled AND the benefits in the issuance month have been touched (partially used)-the benefits can only be deleted from the adjustment/conversion screen.
3. If the card has been canceled AND the benefits in the issuance month have not been touched-the benefits can only be deleted from the adjustment/conversion screen.
4. If the card has been canceled AND the benefits have been touched-we’re out of luck. Those benefits cannot be canceled and must age off. Benefits age off after 12 months if there have been no withdrawals. If you have questions, prior to inactivating or cancelling a card, please talk to your leads or contact SNAP analysts at: SNAP.policy@dhs.
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