Ticket: # 1404341 - terrible internet service

paid for 3- 12 mps package i am currently getting 1.86 , i was promised the new service frontier offers in my area my neighbor works for them he has it! i get the run around i was assured i would get the upgrade as i was the first person that ordered the service in my area the tech came out and installed and told me he degraded me to 3mps. ................
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