Worksheet 1: Understand customer relationship management …
Unit 306: Understand the customer environment and customer retentionWorksheet 1: Understand customer relationship management (CRM) Explain the concept of ‘the customer experience’. What does it mean and why is it important?______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Explain the four different ways of segmenting customers and give an example of each.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________List three benefits of segmenting customers into groups.______________________________________________________________________________________________________________________________________________________________________________________________________________________________Explain the benefits to an organisation of an efficient CRM process.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Explain three benefits to a customer of an effective CRM system.______________________________________________________________________________________________________________________________________________________________________________________________________________________________List three facilities provided by an effective CRM system.______________________________________________________________________________________________________________________________________________________________________________________________________________________________ ................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- crm training debriefing skills techniques
- united parcel service ups is the world s largest package
- worksheet 1 understand customer relationship management
- customer relationship management angelfire
- crm definition
- crm instructors manual
- introduction
- chapter 8 enterprise systems from supply chain to erp to
- training support package tsp
Related searches
- customer relationship management system for small business
- customer relationship management software
- customer relationship management articles
- customer relationship management systems
- customer relationship management systems pdf
- customer relationship management sys
- customer relationship management strategy
- customer relationship management news article
- free customer relationship management system
- customer relationship management definition
- customer relationship management system ppt
- customer relationship management free