Some Commonly Asked Tech Support Questions



Benchmarking medication errors when no benchmarks exists.

Most people feel that the benchmark for medication errors should be ZERO. In the real world

however, medication errors exist and must be trended. There is a new feature in Rx-Link (version 7.89 and higher), which if you use the intervention worksheet to report out your med errors, gives you a summary of all the interventions prescribing/administration/dispensing/and monitoring.

The report prints out in blocks for each category and gives you a % of what each error was to the whole. Please bear in mind that monitoring events, i.e. patient education, allergy alerting, etc.,are good items. So not only does the report bear bad news, it also reports out positive

events as well. The total number of events is then summed up and you get a % of errors based on the number of medications dispensed for that period of time. Remember that each category is sub-divided into smaller subsets, which would allow you to target specific problems in your institution.

This report is now available under 9.4.7 in Crown. After the next update in the 2nd quarter, a correction will be made. Currently all interventions are counted and used to determine the %

of med errors. However, category C or monitoring are good items and this total will not be included in the % determination after the next update. With this information one will be able to track and trend data to form you own set of benchmarks.

Caution on credits:

This week we were made aware that a client was putting a –1 or –2 in the credit field when they wanted to credit something. They did not realize that we add everything in the charge field and subtract everything in the credit field. So the formula looks like this: +(Charge) – (Credit) ----when you charge for ZERO and credit for 1 the formula looks like this: +(0) – (-1). Notice that you are subtracting a minus one. This means that you are CHARGING for a medication. This potential hole has been plugged in version 7.90 and higher but all versions LOWER than 7.90 have this potential loophole. I.e. MAKE SURE THAT YOUR STAFF KNOWS that they should NOT put in a minus sign when they are crediting items.

Wall Street Investments Definitions:

STOCK: A magical piece of paper that is worth $33.75 until the moment you buy it. It will then be worth $8.50.

BOND: What you had with your spouse until you pawned his/her golf clubs to invest in .

BROKER: The person you trust to help you make major financial decisions. Please note the first five letters of this word spell "Broke".

BEAR: What your trade account and wallet will be when you take a flyer on that hot stock tip your secretary gave you.

BULL: What your broker uses to explain why your mutual funds tanked during the last quarter.

MARGIN: Where you scribble the latest quotes when you're supposed to be listening to your manager's presentation.

SHORT POSITION: A type of trade where, in theory, a person sells stocks he doesn't actually own. Since this also only ever works in theory, a short position is what a person usually ends up being in (i.e. "The rent, sir? Hahaha, well, I'm a little short this month.").

COMMISSION: The only reliable way to make money on the stock market, which is why your broker charges you one.

YAK: What you do into a pail when you discover your stocks have plunged and your broker is making a margin call.

END OF FAX

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download