Effective Communication in the Workplace Exam
Effective Communication in the Workplace ExamUse the information in this document to help you create your exam. Copy and paste the question and answers into the question field in SkillBuilder?. Alternatively, you can type the information into the appropriate fields. Correct answers are marked with a ~ Why is workplace communication important to an organization?~Because it increases productivity and efficiencyBecause it leads to wasted to timeBecause it causes confusion among employeesBecause it increases employee turnover What your customer hears as they listen to you can become a miscommunication based on:The words you are speaking being misinterpretedYour body language sending a message that is different from your wordsThey are not listening to you properly or you are not listening to them properly~All of the aboveCommunication can be expressed both positively and negatively.~TrueFalseWorkplace communication is:The process of exchanging information verbally within an organizationThe process of exchanging information non-verbally within an organizationThe process of passing information from a sender to a receiver ~All of the aboveWhat is something you should avoid when communicating through email?Re-reading emails before sending them~Including lengthy ramblingsIncluding relevant contentCopying additional people You should always avoid difficult conversations.True~False ................
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