2: Why is customer service important? - Edexcel

L1 Understanding customer service in the retail sector

2: Why is customer service important?

1

L1 Understanding customer service in the retail sector

Activity 2: How did Jack do?

Jack gets feedback from his manager. Answer the questions below.

Good work, Jack! A happy customer. And they said they'd tell their

friends to come in!

1 Why is Jack's manager pleased?

2 How could Jack's customer service help the store?

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