2(4), 327-331. Customer Satisfaction Index – as a Base for ...

focus efforts in those areas that are most important to the customer. Distinguishing those requirements most valued by customers allows for pinpointing efforts for service modifications as well as further . Karolina Ilieska, (2013). Customer Satisfaction Index – as a Base for Strategic Marketing Management, TEM Journal, 2(4), 327-331. ................
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