NICE Inform User Guide - Getting Started
NICE PUBLIC SAFETY SOLUTIONS
NICE INFORM GETTING STARTED USER GUIDE
Release 9.1
November 2019
Copyright ? 2019. All rights reserved.
Important Notice
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Part number: OM812-113-09-01-02-01
Date: November 2019
MSR2437 Rev13
Contents
1 Welcome .................................................................................................................. 1 1.1 Conventions............................................................................................... 2 1.2 Notices & customer support ...................................................................... 2
2 Getting Started ........................................................................................................ 3 3 Changing your password ...................................................................................... 5 4 Licensing information ............................................................................................ 7 5 NICE Inform applications ..................................................................................... 10
5.1 Microsoft Active Directory user login ....................................................... 11 5.2 Second Password.................................................................................... 12 5.3 Last login information .............................................................................. 12 5.4 Logging out from NICE Inform................................................................. 13 5.5 Closing NICE Inform................................................................................ 13
List of Tables
Table 5-1: NICE Inform applications ................................................................................. 10
List of Figures
Figure 2-1: Logging in screen ............................................................................................. 3 Figure 5-1: NICE Inform selector bar ................................................................................ 10 Figure 5-2: Logging in screen (Active Directory)............................................................... 11 Figure 5-3: Logout icon ..................................................................................................... 13
NICE PUBLIC SAFETY SOLUTIONS NICE INFORM GETTING STARTED USER GUIDE
Welcome
1 Welcome
Welcome to NICE InformTM application suite.
NICE InformTM is an application suite for Public Safety organizations. The NICE Inform application suite provides:
The ability to select particular recordings for playback and analysis. Logging and storage of the organization's recordings and other related data. Analysis and distribution of recordings made by the organization, in particular:
? Locating recordings from various media types to reconstruct a particular incident.
? Managing the storage of reconstructed incidents and their distribution either internally or outside the organization.
? Monitoring of live communications and replaying of recent calls.
Each major topic area is listed below. For detailed information on each topic, refer to relevant section in the Online Help or supplied User Guide.
Getting started - details how to log into NICE Inform, change your password and
provides licensing information.
Monitor - application that provides the ability to monitor near real time audio and
replay recent calls from channels on an audio logger.
Reconstruction - application that provides the ability to search and playback
recordings in graphical (Timeline display) and tabular format.
Organizer - application that provides the ability to create and manage incidents and
distribute them (i.e. in Media Player format).
Reporter - application that provides the ability to create reports on data from data
sources supported by NICE Inform, and from Evaluations.
Evaluator - application that provides the ability to evaluate call takers within a call
center environment.
Archive - application that enables administrators to archive a snapshot of
recordings. NICE Inform Reconstruction and NICE Inform Organizer is then used to review the archive.
NOTE:
The NICE Inform Archive application is optional and ONLY supplied on request.
Audit - application that enables administrators to view and manage the audit events
raised within a NICE Inform system.
User Administration - application that enables administrators to set up system-wide
and user-by-user security for NICE Inform.
System Administration - application that enables administrators to add and
configure data sources, resources, NICE Inform Servers, etc.
Template Designer - application that enables administrators to create forms and
templates that other applications within NICE Inform require.
Glossary - details, all icons, shortcut keys and audit events in the NICE Inform
system.
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