The Benefits of CRM .uk
4. Why should I be interested in CRM? 5 4.1 Delivery of cost reduction and efficiency savings 5 4.2 Service improvement & added value 7 4.3 Meeting e-Government targets 9 5. What is the scale of benefits for my authority? 10 6. What level of investment is likely to be required? 11 7. The CRM Na tional Project can help delivery of CRM 11 8. ................
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