PDF Accessing DoD Enterprise Email, AKO, and other DoD websites ...
Accessing DoD Enterprise Email, and other DoD websites with Internet Explorer & Edge on your Windows computer
Presented by: Michael J. Danberry
Last Revision / review: 31 August 2021
Performing these fixes "should" fix most access problems.
Personnel utilizing this guide without a CAC should only skip the pages marked: "This page is CAC Specific." CAC holders need to follow ALL slides.
The most up to date version of this presentation can be found at:
1
To successfully access Department of Defense (DoD) websites, you MUST install
the DoD certificates
Download links and installation instructions for the InstallRoot file can be found on:
If after installation of the DoD certs you [still] see "There is a problem with this website's security certificate"
or you see red certificate errors,
follow this guide: 2
Open Internet Explorer (IE) [Make sure the page you are having problems accessing is NOT open in any tabs or another IE
browser], Select the gear
You may also click the "Alt & T" keys on your computer keyboard
3
Windows 8.1 users need to use the Internet Explorer on the Desktop
taskbar (bottom of screen)
NOT the one from the Start tiles
Windows 10 & 11 users go to slide 5 4
Select Internet Options after clicking the `gear'
Windows 10 & 11 users need to type "Internet Options" in the "Type here to search" box and select Internet Options Control Panel. You may now skip to slide 7 to continue
5
You can also select Tools, Internet Options
6
When using Edge in Windows 10, you may select ... (Settings and More), then
Open with Internet Explorer
More
NOTE: This option does NOT exist in Windows 11
7
Check the Delete browsing history on exit (box), click Delete...
NOTE: "A few" IE 11 users have experienced problems when checking this box.
8
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