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Fedex Service Guide

January 2, 2012 Updated October 2, 2012

Use this guide and all our online resources to find everything you need to know about shipping with FedEx.

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Contents

This book includes FedEx Express and FedEx Ground standard list rates effective Jan. 2, 2012, for U.S., U.S. export and U.S. import services; FedEx Express Terms and Conditions; and the FedEx Ground Tariff. This information, along with U.S. retail rates1 and the Our Services information at ourservices, constitutes the FedEx Service Guide. The information in Our Services is not part of the contract of carriage.

Use your mouse to select the items in the Contents table below, or any blue, underlined text throughout the guide, which will link you to more information on a topic and other resources on . Select the Table of Contents button at the bottom of each page to return to this table of contents.

Overview of Services Rate, Surcharge and Fee Changes How to Calculate Your Rate Zone Charts

International Express Package International Express Freight Canada U.S. Express Package Rates Zones 2?8 To Alaska and Hawaii From Alaska and Hawaii Within Hawaii Multiweight FedEx SameDay? U.S. Express Freight Rates International Express Package Rates U.S. Export Multiweight, U.S. Export U.S. Import Multiweight, U.S. Import FedEx? International Next Flight, U.S. Export FedEx International Next Flight, U.S. Import International Express Freight Rates U.S. Export U.S. Import FedEx International Premium? Zones and Rates FedEx Ground and FedEx Home Delivery? Rates Zones 2?8 Alaska and Hawaii Canada Fees and Other Shipping Information Terms FedEx Express Terms and Conditions FedEx Ground Tariff Index

2?20 23 24 25

25?27 28 29 30

30?50 51?53 54?55

56 57?58 59?60

61 62 62?77 78 79?93 94 95?96 97?98 99 99 100 101 102 102?104 105?107 108 109?122 125 125?152 153?167 171?176

1 For FedEx? Retail Rates, go to us/rates/ratetools.html.

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U.S. Package Shipping

Details at uspackages

Your Shipping Need Our Service

Ship up to 150 Lbs.

You can ship packages and envelopes weighing up to 150 lbs. using most FedEx Express? and FedEx Ground? U.S. and international package services. Some exceptions apply, so go to ourservices and select a service to confirm weight limitations and package size requirements.

Same-Day Delivery

Next- Business - Day Delivery

FedEx SameDay? Available 365 days a year for your most urgent shipments. Delivery is door-to-door in just hours throughout all 50 states. Go to or call 1.800.399.5999 to request pickup. For all FedEx SameDay services, have a government-issued photo ID ready when the courier arrives with a specialized airbill for you to complete.

FedEx SameDay? City Get urgent cross-city delivery within several major U.S. metro areas. Delivery is door-to-door in just hours between select ZIP codes within 25 miles of the city center. Ship loose packages or palletized freight. Go to or call 1.800.399.5999 to confirm whether we serve your city, and request pickup.

FedEx First Overnight? When you need it there first thing the next-business-day morning. Delivery is by 8, 8:30, 9 or 10 a.m., depending on destination, throughout all 50 states (Hawaii service is outbound only).

FedEx Priority Overnight? Next-business-day delivery by 10:30 a.m. to most areas (by noon, 4:30 or 5 p.m. to some rural areas). For certain shipments to and from Alaska and Hawaii, delivery is in 2 business days. Available throughout all 50 states. Saturday pickup and delivery is available for an additional charge; go to and select Get Rates and Transit Times from the Quick Access menu to confirm whether Saturday delivery is available for your location.

FedEx Standard Overnight? When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. to some rural areas throughout all 50 states (Hawaii service is outbound only).

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Choose your service

U.S. Package Shipping

Details at uspackages

Your Shipping Need Our Service

2- or 3 -BusinessDay Delivery

FedEx 2Day? A.M. Second-business-day delivery by 10:30 a.m. to most areas (by noon to rural areas). Available throughout all 50 states (Hawaii service is outbound only).

FedEx 2Day? Second-business-day delivery by 4:30 p.m. to most areas (by 7 p.m. to residences). For certain shipments to Alaska and Hawaii, delivery is in 3 business days. Available throughout all 50 states.

FedEx Express Saver? Delivery is in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii.

Business Delivery Via Ground

FedEx Ground? Choose this service for economical ground delivery to U.S. businesses. You get day- definite delivery in 1? 5 business days (3?7 business days to and from Alaska and Hawaii) based on the distance to your destination. Delivery is by the end of the business day. Available to every business address throughout all 50 states (service for remote Alaskan locations and the Hawaiian islands of Lanai and Molokai is inbound only).

Choose the Speed you need.

Count on us for the delivery speed and the on-time reliability you need. Most of the FedEx Express? and FedEx Ground? services on pp. 2?9 are backed by a money-back guarantee.2

Residential Delivery Via Ground

FedEx Home Delivery? Get residential day- definite delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on the distance to your destination. Delivery is between 9 a.m. and 8 p.m., Tuesday through Saturday. Available to every U.S. residential address, for packages up to 70 lbs. Convenient delivery options are available for recipients with appointment and evening requirements.1 For more information, go to homedelivery.

FedEx SmartPost? An efficient, cost-effective way to ship low-weight packages to residences, P.O. boxes, and APO, FPO and DPO destinations. Delivery is typically in 2?7 business days based on the distance to your destination (longer time-in-transit outside the contiguous 48 states). We pick up and sort the packages, then route them to a U.S. Post OfficeTM facility for final delivery. Packages up to 70 lbs. Contract- only service; contact your FedEx account executive for information.

1 Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information.

2 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments.

P ost Office is a trademark of the U.S. Postal Service (USPS).

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