HOW TO CONTACT THE SOCIAL SECURITY …
HOW TO CONTACT THE SOCIAL SECURITY ADMINISTRATION (SSA), MAKE AN
APPOINTMENT and FIND INFORMATION ONLINE
By
Call SSA¡¯s toll-free number, 1-800-772-1213, between 7am and 7pm, Monday
Telephone through Friday. If busy, you can leave a message and Social Security will return
your call usually within 1 hour. If you have a touch-tone telephone, recorded
information and services are available 24 hours a day, including weekends and
holidays.
If you have a problem or question, try SSA¡¯s toll-free telephone number first. Their
telephone representatives will either help you or put you in contact with your local
office, if needed.
To make an appointment in your local office DO NOT CALL THAT OFFICE. Local
offices do not make their own appointments. Instead, call the toll-free number
1-800-772-1213. Social Security schedules appointments 2-4 weeks in the future.
Keep in mind: You may ask for a telephone appointment.
If you are hearing impaired, call SSA¡¯s toll-free TTY/TDD number, 1-800-3250778 between 7am and 7pm, Monday through Friday. You may request a
reasonable accommodation when communicating with SSA. For more information
about your rights go to: people/deaf/
Find Your
Local
Office
Many local telephone directories list local offices under ¡°Social Security¡±. If you
have Internet access, you can find your local office by going to the Social Security
Office Online Locator at: locator. Enter your postal zipcode
to get the address, telephone number, office hours, and directions to your local
office.
Most SSA offices are open from 9am ¨C 4pm. Many SSA offices close at 12pm on
Wednesdays. All observe federal holidays.
By Mail
If you have been unable to resolve a problem after calling the SSA toll-free
telephone number or after contacting your local office, you may write to the
Office of Public Inquiries:
Social Security Administration Office of Public Inquiries
6401 Security Blvd.
Baltimore, MD 21235-6401
Internet
Access
SSA¡¯s website, Social Security Online, is located at
Links that may be of interest to individuals with disabilities or the community
serving persons with disabilities:
pubs/ -- This site provides access to social security publications on
a wide range of topics (most are in pdf format; some are in audio format or
Spanish).
forms/ -- This site provides access to most forms used to apply for
benefits or appeal decisions and when conducting any social security business.
disability -- This site provides comprehensive information
on SSA¡¯s disability benefits programs.
work -- This site provides information on SSA¡¯s Ticket to
Work program and your option to work while receiving benefits.
TIPS FOR FINDING HELP
If you need help completing a benefit application or appeal form consider
contacting a trusted family member or friend, a case manager or social worker,
a counselor, a non-profit disability organization, a legal aid center, or a Center for
Independent
Living
(CIL). To
find
the
nearest
CIL
go
to:
cbs/CILslisting.htm. Social Security can also help. To obtain this
help make an appointment in a local office several weeks before a deadline by
calling the SSA toll free number 1-800-772-1213. Bring all necessary information.
If you need representation at a social security hearing consider contacting one
of these organizations for a referral in your community:
National Organization of Social Security Claimants Representatives
(Attorney Referral Service) 1-800-431-2804
National Association of Disability Representatives
(Non-Attorney Referral Service) 1-800-747-6131
To understand your rights see other Social Security self-help guides at our website:
social-security-self-help
disAbility Law Center of Virginia, 1512 Willow Lawn Drive, Suite 100, Richmond, VA 23235 (804) 225-2042 (local) and
TTY (800) 552-3962 (statewide) or for publications go to: publication/
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