Guide A: Laptop Configuration Guide

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Guide A: Configuration Guide

Contents

Step 1: Download RP Mobile Application ? RP Connect........................................................................ 2 Step 2: Acknowledge IT AUP ............................................................................................................... 3 Step 3: Reset Password ....................................................................................................................... 6 Step 4: Laptop Configuration............................................................................................................... 9 Step 4.2: Windows Configuration .......................................................................................................13 Frequently Asked Questions (FAQ) .....................................................................................................26

Things to take note before you begin ? MacBook users to note that M1 Chip CPU does not support Windows OS. Dual boot using Parallels Desktop will still encounter performance issue and students will also need to purchase their own Parallels Desktop license. ? Make sure you have backup all your laptop data ? Make sure you have stable internet access ? Make sure you follow Step 1 to Step 4 ? The whole process will take approximately 60 to 90 minutes, depending on your laptop's specification.

If you face any difficulties, read the Frequently Asked Questions (FAQ) first and write to us at helpit@rp.edu.sg and provide the step of the guide you are stuck with as well as a print screen of the error

message. You will not be served at IT Helpdesk at Library West if you are unable to indicate the step you

are stuck in as well as the error message.

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Step 1: Download RP Mobile Application ? RP Connect

Please get your RP Connect application installed using the below instructions.

On completion of Step 1, you should have your RP Connect application installed into your mobile phone.

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Step 2: Acknowledge IT AUP

2.1 Launch the RP Connect installed from Step 1 and click on NEW USER ONBOARDING.

2.2 You will be directed to another screen to enter your student ID. Click NEXT after you have done so.

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2.3 You will see the screen below. An OTP (One-time password) will be sent to your registered personal email. Please enter the OTP and click on NEXT

2.4 You will be directed to the IT Acceptable User Policy (IT AUP) page below. Please read and acknowledge before proceeding.

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2.5 Upon acknowledgement of the IT Acceptable Use Policy (IT-AUP), you will be shown the instructions to setup your password for the first time.

On completion of Step 2, you should have acknowledged the IT AUP.

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