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Check this list if you have technical issues during your exam.Check Your BrowserMake sure you're running the latest version of one of the recommended browsers.Recommended browsers:Chrome? (recommended) -?Download latest versionFirefox -?Download latest versionSafari??-?Download latest versionMicrosoft Edge (Chromium) -?Download latest versionInternet Explorer is?not?supported.Browser plug-ins/extensions:?Turn off all browser plug-ins or extensions (e.g., Grammarly), except for any that you use for accessibility (screen readers, etc.).If you're still having problems, try launching the exam in a different recommended browser.Issues Checking InIf you can't find your AP ID:?We emailed you this info about two days ago with your e-ticket. Check your inbox.If you can't move past the Personal Information page:?Make sure you've filled in all fields and made a selection under "Where Are You Testing From?"Check Your Operating SystemMake sure you're running a supported operating system for whichever device you're using. If your device cannot run one of these operating systems, you will not be able to use it to putersChromebooks: Chrome OSPCs: Windows 10, Windows 7Macs: Macintosh OS 15, Macintosh OS 14, Macintosh OS 13SmartphonesiPhone?: iOS 13, iOS 12Android?: Android 10, Android 9, Android 8iPads?:?Tablet iOS 13, Tablet iOS 12Photo Submission IssuesTo submit a photo from a computer:?If you're taking your exam on a laptop or desktop computer, but you want to write your responses by hand and?submit a photo, you should email the photo to yourself so you can attach it from your computer.When emailing the photo, select the "medium" file size.Save your photo as one of these formats: .png, .jpg, .jpegRecent iPhones and iPads save photos as HEIC files, which can’t be submitted in the exam.To resolve, resave the image in an acceptable format by emailing the photo to yourself using the iPhone or iPad Mail app, which will automatically convert it to a .jpg.Save the new .jpg image to your Photos folder or the desktop, not Google Drive, so it’s easy to find.You can also?update the settings on your phone?to capture in JPEG and not HEIC.Note:?Changing or editing the filename does not update its format.Make sure your device's browser permissions are set to allow camera use.If you see a black screen or have other issues taking a photo from within the exam app's submission screen:?Take your photo through your phone's camera interface, then return to the exam app and select the photo from there.If your photo is a PDF:?If you can't save your photo as .png, .jpg, or .jpeg, and you need to submit a PDF copy, go through the submit process for "Attach a Text File." Note: You can only submit one text file per exam question. If your PDF shows more than one photo, make sure they're appearing in page number order.Copy and Paste IssuesIf your response has formatting issues?when you paste into the text field, hit "Clear Field," go back to your source doc, correct the issue, and copy and paste again.If you’re on a smartphone and you can’t see your whole response, scroll horizontally and vertically to make sure your response is pasted in and formatted correctly.If you still have formatting issues?after correcting your source doc and copying and pasting again, save your response to one of the accepted text file formats (.txt, .doc, .docx, .pdf, .odt) and then submit it through the "Attach a Text File" process.If you used an equation editor, you cannot copy and paste.?Save your response as a PDF and then submit it through the "Attach a Text File" process.Google Docs IssuesTo upload a text file you wrote in Google Docs?, make sure you've saved it as one of the?accepted text file formats?(.txt, .doc, .docx, .pdf, .odt).To save in Google Docs, click on the File menu and select “Download.” Choose either Microsoft Word (.docx), OpenDocument Format (.odt), PDF Document (.pdf), or Plain Text (.txt).If you cannot locate a text file you wrote in Google Docs, resave it to your desktop and try submitting again.Also, check your computer’s Downloads folder for your document. Google Docs often downloads and saves directly to that location.If you still cannot locate the file, go back to the Google Doc, copy your response, and select "Paste Response" to use the?copy/paste?function to submit.Reload IssuesDo not hit "refresh" or "back"?while your exam is in progress unless you get a specific message telling you to do so.If you accidentally close the browser, your device crashes, or you temporarily lose internet access, click your exam e-ticket to return to the exam. You'll enter your AP ID again and return to the screen you were on.Accessibility IssuesIf the Submission Guidelines are hard to follow in your screen reader, you can?access the Submission Guidelines on our website.For image issues in Windows operating systems:?If exam images aren't rendering well with the High Contrast feature, try switching to the Invert Color feature.Click here if you're having any issues with MathJax for accessibility.If you're using a screen reader with the typing sample:JAWS and NVDA users?can press "Insert+Tab" to reference the typing sample while keeping focus in the edit field.VoiceOver users?can press "VO-Shift-H" to reference the typing sample while keeping focus in the edit field.Beginning Monday, May 18, and continuing through the makeup window, there will be a backup email submission process for browser-based exams.This option will?only?be available for students who were not able to submit in the standard process—and they must then email their responses immediately following their exam.These students will see instructions about how to email their response on the page that says, "We Did Not Receive Your Response." The email address that appears on this page will be unique to each student.Any student testing between May 18–22 who can't successfully upload their response through the exam platform or send it to us by email, will need to request a makeup exam.If All Else FailsIf you experience a technical issue during the exam that you can't resolve, don't worry! You can complete this form to report the problem and?request a makeup exam. ................
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