NRS Update Manager Installation Instructions



Version Control

|Version |Date |Authors |Comments |

|2.0 |24/07/2007 |Tim Brewer |Update version to match software version & add title |

| | | |page and version information |

NRS Update Manager Installation Instructions

System Requirements

The Update Manager is intended for use on Microsoft Windows 95, 98 (1st or 2nd edition), NT 4.0 with Service Pack 5, ME, 2000 Professional, 2000 Server, 2000 Advanced Server, or XP operating systems running on Intel hardware.

A Pentium 450MHz is required to run this application. Two hundred and fifty six megabytes of RAM is recommended. Running with less memory may cause disk swapping, which has a severe effect on performance.

You should have 150 megabytes of free disk space before attempting to install the Update Manager and it can not be installed on the same machine as a Report Manager.

Only an Administrator of the machine on which the Update Manager is to be installed should attempt to install it.

Important notes:

If you are running Novell Client software, then the installation will have to be carried out by a Windows Local Administrative user, and not a Novell authenticated user. The reason for this is that installing as a Novell user will create the NRS Report Manager Services to start with a Novell logon, and will not start automatically without providing a valid Novell user and password. In order to work around this limitation, log into the Windows workstation using a native Windows Administrative user and run the installation.

The machine must have a static IP address.

Warning

Previous installations of the Update Manager will be unavailable after installation is complete. Any previous installations should be removed prior to install using the add / remove programs option in the control panel.

Installation Procedure

1. Make sure you have the following information before installing the Update Manager:

Installation Directory - The path where the Update Manager is to be installed. This should usually be C:\Program Files\NRS Update Manager

2. Close down all windows applications

3. Insert CD into the CD Rom

4. Follow the instructions on screen and press the next and back button to move between them. The following screens should appear:

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If this directory is not correct, please press Browse to find an alternative

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5. It will take approximately 2 minutes to install the application

6. The last screen will contain a success message and a default Username and Password for the Update Manager Administration Console. Press the Finish button on this screen

7. The Update Manager is now installed. To log into the Update Manager Administration Console from this machine go to your Start menu, Programs, NRS Update Manager

8. The Update Manager can also be accessed remotely using the following URL:

where machinename is the name or IP address of this machine

9. Follow the instructions found within your User Guides to set up Users and arrange for the release of updates to Report Managers

Troubleshooting

• ‘You do not have enough disk space to enable the NRS Update Manager’ to install correctly’

The NRS Update Manager can not be installed on this machine unless further disk space is made available. Either remove some redundant applications from your C drive or attempt installation on another machine

• ‘Unable to configure the JVM

This error will occur if you are attempting to install the Update Manager using a User account without Administrative privileges. Please check the privileges of the account and re-attempt installation using either this account or an alternative one with Administrative privileges on this workstation. If you still receive the same message please contact HQ IT and log a call stating that installation can not take place.

• ‘Unable to install files. See error log’

Cancel out of the Installation process and open the error log, which will appear in the same directory as the Installation executable. View the error and decide on the appropriate action. If the log contains a message, ‘Unable to configure the JRE. Warning Windows registry not configured properly’ then it is likely that you are attempting to install the Report Manager using a User account without Administrative privileges. See action to be taken for ‘Unable to configure the JVM’. If you are unable to determine the cause of the error send the error.log file to HQ IT.

• The log in screen does not appear when you go to the NRS Update Manager application after installation.

Check that the NRS Update Manager service is running by going to the Start Menu, Settings, Control Panel, Administration Tools and search for the NRS Update Manager. Check that the status is started. If it is wait for 5 minutes and try to access the Update Manager once more.

If the Service still does not start please contact HQ IT

• A Novell confirmation dialogue appears asking for the user credentials

You are probably logged in as a Novell network user when attempting the installation. Please arrange for a windows local User to be created, then log in using these details. Please now attempt the installation. By logging into windows as a Non-novell network User this fault should be eliminated.

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National Reservations Service

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Report Manager & Update Management Systems

Remote Manager Installation Instructions

Status: | | |Version: |2.0 | |Author: |Nicole Smythe | |Issue Date: |24/07/2007 | |Total pages: |9 | |

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