Behind the skills buzz words
Behind The Skills Buzzwords
|Team and interpersonal skills |
|Behaviours |Results |
|enthusing/encouraging |demonstrating patience and |increased co-operation and |targets exceeded |
|explaining clearly |tolerance of others |compromise |discontent dealt with |
|performing reliably |supporting others |stronger group motivation |talents used efficiently |
|responding flexibly |listening/questioning |misunderstandings avoided |people enjoy working together |
|prioritising team goals |feeding back tactfully | | |
|Written and oral communication |
|Behaviours |Results |
|listening/ paying attention to |persuading/ influencing |alternative views taken into |appropriate language, style and methods used |
|others views |presenting ideas |consideration |depending on audience |
|simplifying/ making things easier to|reporting: verbal or written |exchange of knowledge and ideas |increased co-operation and compromise |
|understand |account |confidence instilled |misunderstanding avoided |
|recommending/ advising on a course |responding/ answering questions |complex information conveyed | |
|of action | |clearly | |
|negotiating compromise/ agreement | | | |
|Analytical skills, problem-solving and creativity |
|Behaviours |Results |
|diagnosing problems |interpreting/ understanding meaning|identifying key components of |being able to place reliance on something |
|researching |developing ideas |problems and situation |continued momentum |
|determining/ prioritising in order |decision-making |thinking of new ways to do things |forming conclusions based on evidence |
|of importance |testing/ trying something |overcoming obstacles | |
|defining/ categorising |deciding/ making up mind | | |
|assessing/ measuring | | | |
|Planning, organisation and project management |
|Behaviours |Results |
|planning/ anticipating problems |taking decisions |efficient use of resources |issues & tasks not overlooked |
|prioritising in order of importance |supervising/ overseeing |clarity of roles |misunderstandings avoided |
|delegating/ assigning tasks |assessing/ monitoring progress & |staff instilled with sense of |results achieved in timely, quality, |
|reviewing performance |performance |responsibility |cost-effective way |
|scheduling times/ resources |coping/persevering in face of |talents used efficiently | |
| |obstacles | | |
|Staff management and leadership |
|Behaviours |Results |
|chairing/ managing group activities/|solving problems/ finding |sense of purpose/ direction |misunderstandings avoided |
|discussions |answers/making decisions |individual roles understood |obstacles overcome |
|allocating/ assigning tasks |co-ordinating/ controlling |communication enhanced |objectives met |
|convincing/ persuading people |situations |options weighed-up/ risks evaluated|staff developed |
|recommending/advising on a course of|encouraging/ instilling confidence | | |
|action |coaching/ helping to improve | | |
|handling conflict sensitively | | | |
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|Self motivation, initiative and drive |
|Behaviours |Results |
|initiating/ originating something |overcoming obstacles |finding better ways of doing |not being waylaid by setbacks |
|anticipating/ expecting something |persisting/ persevering/ remaining |something |reaching goals |
|before it happens |constant to a purpose |taking responsibility for own time |working to high standards/ producing high |
|making decisions | |and effectiveness |quality output |
| | |making things happen/ moving | |
| | |forward | |
|Commercial awareness |
|Behaviours |Results |
|researching/ investigating |budgeting/ assigning financial |understanding problems/ issues |increasing efficiency/ sales, reducing costs |
|measuring: finding size or quantity |resources |finding new ways of doing something|sound financial management |
|originating/ devising/ creating |advertising/ marketing |understanding business drivers | |
|developing ideas/ making them |promoting something/ persuading | | |
|reality |people | | |
|Research |
|Behaviours |Results |
|planning: detailed scheme for doing |interviewing/ questioning |understanding problems/ issues |making decisions based on sound methodology |
|something |examining/ investigating |increased understanding |complex information conveyed clearly |
|cataloguing/ categorising/ ordering |consulting/ obtaining information |alternative views taken into | |
|information |publicising/ making known |consideration | |
|compiling/ gathering information |presenting/ putting before an |exchange of knowledge and ideas | |
|observing: watching and recording |audience | | |
| |recommending/ advising on a course | | |
| |of action | | |
|Customer Orientation |
|Behaviours |Results |
|listening/ questioning |explaining clearly |needs/ problems/ issues understood |confidence instilled |
|empathising/ understanding |overcoming obstacles |misunderstanding avoided |results achieved in timely, quality, cost |
|demonstrating patience/ tolerance |persuading/ convincing |managing conflict sensitively |effective way |
| |negotiating/ seeking agreement |discontent dealt with |customers feel valued |
| |persisting/ persevering | | |
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