Louder Than Words

[Pages:37]Louder Than Words

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Also by Joe Navarro

Phil Hellmuth Presents Read 'Em and Reap What Every Body Is Saying

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Louder

thanWords

||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

Joe Navarro with Toni Sciarra Poynter

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louder than words. Copyright ? 2010 by Joe Navarro. All rights reserved. Printed in the United States of America. No part of this book may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews. For information, address HarperCollins Publishers, 10 East 53rd Street, New York, NY 10022.

HarperCollins books may be purchased for educational, business, or sales promotional use. For information, please write: Special Markets Department, HarperC ollins Publishers, 10 East 53rd Street, New York, NY 10022.

first edition

Illustrations by Donald Bruce Poynter Designed by Emily Cavett Taff

Library of Congress Cataloging-in-Publication Data

Navarro, Joe, 1953? Louder than words : take your career from average to exceptional with the hidden power of nonverbal intelligence / Joe Navarro with Toni Sciarra Poynter. -- 1st ed. p. cm. Includes bibliographical references and index. ISBN 978-0-06-177139-2 1. Career development. 2. Nonverbal communication. I. Poynter, Toni Sciarra. II. Title. HF5381.N357 2009 650.1'3--dc22 2009021396

10 11 12 13 14 ov/rrd 10 9 8 7 6 5 4 3 2 1

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To my wife, Thryth --J.N.

For Dad --T.S.P.

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C o nt e nt s

Introduction

ix

Part 1 The Fundamentals of Nonverbal Intelligence

1 Influence at Your Fingertips

3

2 The Comfort/Discomfort Paradigm:

The Foundation of Nonverbal Intelligence 19

3 How the Body Talks

35

Part 2 Applied Nonverbal Intelligence

4 The Power of Your Behavior

81

5 The Power of How You Look

103

6 Curbside Appeal: Managing How Your

Organization Is Perceived

127

7 Situational Nonverbals:

Best Practices for Best Results

159

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viii

contents

8 Emotional Nonverbals

189

9 What About Deception?

209

Afterword

221

Acknowledgments

225

Bibliography

229

Index

233

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