FOUR LEVELS OF QUALITY - MIT OpenCourseWare
Four Levels of Quality 1. FITNESS FOR STANDARD -inspection oriented -no consciousness to customer/mkt 2. FITNESS FOR USE -Must satisfy customer need for use -Hotel shampoo & body oil 3. FITNESS FOR MARKET -Must achieve low cost as well as 1 & 2 4. FITNESS FOR LATENT REQ'TS -Listening to the voice of the customer -V-8 engine, Swatch ................
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