HOW TO DEVELOP MEANINGFUL KEY

[Pages:114]HOW TO DEVELOP

MEANINGFUL

KEY

PERFORMANCE

INDICATORS

Intrafocus Limited

1 Park Road Winchester Hampshire SO226AA United Kingdom _________________ First published in Great Britain in 2012

Published as a Kindle version in 2014

This version published in 2018

? Intrafocus Limited

ISBN: 978-19448435-5

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the author. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover other than that in which it is published, without prior consent of the author.

All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with the endorsement of this book by such owners.

Welcome

Thank you for joining us on the journey to develop meaningful key performance indicators.

We hope you find this booklet instructive and helpful.

It has been written based on decades of collective experience of many practitioners. Its purpose is simple; to provide a quick reference guide and introduction to a simple, but highly effective, methodology.

This is one book in a series of ebooks freely available from Intrafocus, please take a moment to look at our website.



Table of Contents

Introduction........................................................................................... 1 Key Performance Indicators ................................................................. 2 The Methodology.................................................................................. 4 Step 1 ? Create Objectives.................................................................... 6 Step 2 ? Describe Results.................................................................... 10 Step 3 ? Identify KPIs .......................................................................... 14 Step 4 ? Define Thresholds................................................................. 26 Step 5 ? Measure ................................................................................ 34 Step 6 ? Interpret Results ................................................................... 42 Step 7 ? Take Action............................................................................ 58 Conclusion ........................................................................................... 64 Common Key Performance Indicators ............................................... 68 Supplemental ? Strategy 101 ............................................................. 86 Selecting Strategy Management Software ........................................ 91 Appendix.............................................................................................. 98

Forward

The basis of this methodology is not new. It has been drawn from decades of in-the-field experience and other published methodologies. The way in which it has been put together is new. This methodology simplifies the process of developing meaningful Key Performance Indicators (KPIs). This document provides a stepby-step guide. In the appendix you will find a set of templates that will help you through the process.

My thanks go to Stacey Barr, world-renowned Performance Measure Specialist and Howard Rohm, CEO of the Balanced Scorecard Institute for their help in producing this document. We highly recommend Stacy Barr's PuMP? Performance Measure Blueprint and The Balanced Scorecard Institutes' The Institute Way, both of which you will contribute to your understanding of performance measurement and strategic planning.

Clive Keyte

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download