Forest River: Dealer Parts Online

Forest River: Dealer Parts Online

Forest River: Dealer Parts Online

USER GUIDE

LOGGING IN

1. Open a web browser and navigate to 2. Log in with your dealer account number, username, and password 3. Click on the link to Dealer Parts Online:

STARTING AN ORDER

To start a new order, select the product you wish to order parts for from the dropdown and click Next. Note: An order can only have parts for one product. If you need to order parts for more than one product, complete an order for each product separately.

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Forest River: Dealer Parts Online

Some products may require you to select an origin before starting your order. In these cases, a second dropdown will appear allowing you to choose the appropriate origin before continuing.

VIEWING YOUR ORDER HISTORY

If you have previously placed orders, you can view them by click the View Order History link before starting a new order:

To view the tracking information associated with this order, click on the Tracking # link and you will be redirected to the shipping company's website to view the progress of the shipment. Click on any order # to see details for that particular order.

SEARCHING FOR PARTS

This is the parts search page. From here, you can search for the part you need, find parts specific to a VIN, and find a part by the part number. If you can't find the part you need, you can even send us a description and upload photos of the part.

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Forest River: Dealer Parts Online

Finding parts by description or type

When you start an order you will arrive on the Parts by Product search screen. To find the part you need, enter the key words in the Description box and click Search. The system will then search all part descriptions and return the closest matches for you to select from (limit 1000). If you need to narrow down your results, you can select a Class and Sub-Class from the dropdowns.

Finding parts by VIN

If you have a specific VIN that you'd like to find parts for, click the Add VIN to this order link. A pop up dialog will then appear. Enter the last 8 characters of your VIN and click Add VIN. The VIN you enter must be for the product you've selected.

If the VIN you enter is valid, you will see the full VIN displayed on the search screen.

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Forest River: Dealer Parts Online

You will also now have the option to only see search results that are for the VIN you entered. To do so, check the "Show parts only for VIN..." option and click Search.

Finding parts by Part Number

If you know the part number you need to order, click the Part # tab to the left of the search form. Then enter the part number you wish to order and click search.

Manual Entry

On the Manual Entry tab, you can add a miscellaneous item (and optionally, include an image) onto an order. a. After selecting the product that you wish to order for, click on the Manual Entry Tab. b. Type a description of the item in the `Description of Part' field. c. Select the quantity of that part needed to be ordered. d. If you have an image that will better help to define the generic item, click the browse button and attach your image. Up to 3 images can be added per generic item. e. To add this item to an order, click the `Add to Order' button at the bottom of the page. Page 4

Forest River: Dealer Parts Online

Note: In your checkout screen, you will notice that the unit price for manually entered parts is $0.00. Your Forest River Parts Rep will contact you about further details on this order.

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